Air & Water Factor

We've used Air Factor for a few years now for service and maintenance work on A/C and heating units for our home and rental house. I have confidence in their work and professionalism. And don't do the usual oversell but only what is needed to get the job done.

I decided to replace my 31-yr old heat pump and I got several estimates last year. I had a big imbalance of temperature at opposite ends of the house. Of the four estimates I received, Tim from Air Factor was the only one that determined that the problem was that there was not enough airflow going over the the hot side of the house. Other companies just wanted to replace all the grills in my house or just put in a bigger unit. After getting the estimates, I did some research on the companies and talked to people who had used them. I decided a year ago to go with Air Factor but I was hoping to get one more year out of my old AC and save up the money for a new unit. So last year, I asked them to contact me in January of 2014, which they did. Tim came to my house to go over the plan. He had kept the file with drawings from the previous year and advised me on some new units that were available. He carefully went over all my options and pricing. Three days later, they arrived to install the new unit. Originally, they thought it would take about 4 hours to do, but they ran into some issues with existing hard ductwork and had to figure out how to work around that. Never once did Tim say that because of these problems, that the price would change. They kept me informed all the way. Ellis and Travis, the workmen on the job, were very polite and professional. Try as I might to provide food and drinks for them, they politely declined and said they preferred to just keep working. They only took one short break for a snack they had brought with them. They had arrived at 8:45 a.m. and didn't leave until the job was done close to 5 p.m. Tim was onsite a few times during the day to check on the progress, get more supplies, and help out when he could. All in all, these guys were terrific. The following week, Stacey from their office called to schedule a follow-up inspection. I was sick so we scheduled it for the following week. Tim came back to do an inspection, give me some paperwork for the unit and warranty, answer any questions and see if I was satisfied with the job. Another thing I'd like to mention is how nice they were to my golden retriever. He's a very needy dog and loves to be petted. They were all so tolerant of him and didn't mind getting pet hair on them. While this has nothing to do about their service, it speaks to the kind of people who are employed at Air Factor and it meant a lot to me. I would definitely recommend Air Factor to anyone that needs a new heating/cooling system. I think their prices were fair, their work is great, their workers were friendly and professional, and their follow up was amazing. I am one happy customer!

The service I received from Air Factor was great. I set up an appointment for an estimate and Tim showed up on time and after doing all the measurements gave me 4 different options to choose from that would best suit my needs and budget. I choose a new unit and within three days I had that new unit. The installers Travis and Ellis showed up right on time and within 2 1/2 hours everything was up and running. They were very professional and answered all questions and explained the new equipment. All is running great and I am very satisfied with all the service I received from Air Factor. Tim came back out for post-install inspection and to make sure that everything was taken care of to my satisfaction. I would recommend Air Factor to anyone who is needing heating/ac service.

We contacted this provider because our A/C unit needed service and hadn't been blowing the coldest air. The technician who arrived was on time for his appointment and wasn't overly concerned that we were the last visit of his day. He did take his time to do an initial review/assessment. We agreed to his recommendations and he proceeded to replace the contacts and capacitors on our unit and clean the external coil. He did recommend that we clean the internal coils too at some point. The reason for the negative review was not the work performed but rather the financial fraud that happened immediately AFTER the technician took our payment information. The technician had told us when he left that he would be turning in his paperwork to the office in the morning since everything was closed for the day. On his paperwork was the full credit card number, expiration, and CVV code. Per our credit union, this single transaction was the likely source for fraud to occur. When we contacted the office about the situation the receptionist (or other person who answered the phone) said that our story sounded awful but... no apologies or even assurances that our information was handled with professionalism and industry-standard privacy policies. The police departments of three cities/states are now involved in this situation.

I interviewed 6 different HVAC contractors (most based on Angie's List reports) to replace both of our gas heating and AC units that were about 12 years old. They were the original, contractor grade units that came with the house when it was built. We are the second owners of the home. We decided to go with Air Factor, based on representative Tim Friederich's expertise. He spent about an hour in the attic on his first visit to determine how our system was designed and set up. One system was zoned, the other was not. All but two of the HVAC reps. said we didn't need a zone system and chose to ignore it. One offered to zone it, but with a very costly zone board. Tim (from Air Factor) came up with a solution that we felt good about. They were not the cheapest price (third highest of the 6 quotes obtained), but I do believe you get what you pay for. The two installation guys showed up on time, were very professional, paid close attention to detail, and completed installation of both units in 2 days, which was their goal. Tim later came back and inspected their work, and no issues were found. We purchased Trane units from Air Factor, with SEER ratings of 16 and 18, a big improvement from the 8 SEER of the replaced units. We are hoping for significantly lower utility bills next summer. Right now, the furnaces are operating and are MUCH quieter than the originals that came with the house. Although Air Factor is a smaller company, we like their professionalism, quick response, and Tim's expertise. I highly recommend them, based on our experience.

My wife called their office to report rust coming out of the drainpipe outside and request a call to make sure that the drains were not clogged to prevent further damage. The office person scheduled a call and said the clearing of the drain would be included on this service. The technician came out and checked the AC systems for about an hour and a half. He also changed the filters which we provided. At the conclusion of his check he informed us that the the lines were indeed clogged and that he could clear them for an additional $65 for each air handler. The initial check was $130.....$65 for each unit. We told him repeatedly that the only reason we called was to have these lines cleared he checked with his office person and his manager. They were totally unresponsive and the technician then informed my wife that " his office person would never say that the clearing of the pipes was included." Unbelievable thing to tell a customer. They take probably hundreds of calls and my wife made one to get the pipes cleared and SHE was the person that got it wrong??!!! The technician said we had scheduled "tune-up " calls and that you get the drain pipes cleared on a "service call" >>>so why would we schedule a call that didn't address the ONE issue that we had with the AC?? The technician was very condescending to my wife and keep telling her the difference in a SERVICE call VS. a TUNE UP.... Again...why would we want a call that did NOT address the ONLY problem we had....?? HE went on to tell us we needed new pans at $400 plus other "found " issues that he could fix and charge for.. We found another company....Schiller ...on Angies list to come check the system and unclog the lines.....they charged $25 to clear the pipes....80% less than Air Factor AC company !!!! They made a couple of recommendations for the pans and suggested it be checked in the spring.. Small - family owned ...honest company that we will use and highly recommend.

We are very please with everything about this company. The salesman was the best and very helpful. The installers did everything fast and right. Appreciated the information the sales and installers explained. The installation went great. I have already shared the good news with the neighbors. We would highly recommend this company and their products and services.

My A/C blower stopped working over the weekend. Called these guys Monday morning and got an appointment window for late afternoon. Repair tech came out as promised and found the only problem was a broken wire between the thermostat and the A/C unit. He fixed it and everything was working normally again. Fortunately it was an easy, inexpensive fix.

This provider, which I have used over the past 6 years is the best. From the initial phone call to the office personnel who are extremely polite and efficient, to the tachnical staff that is the gold standard in this type of work. Extremely knowlwdgeable, provides options and alternatives to their recommendations. The major work done recently was without a glitch, all my questions were answered, and they performed the work on time. Would highly recommend Air Factor .

Tim was very professional and walked me through everything I needed to know to make an informed decision. We scheduled the work and it was completed on time, professionally with minor clean-up. for the two nights that I was without air conditioning, Tim set me up with a portable ac unit so that we could be semi comfortable in 1 room. this was unexpected and I am grateful for that gesture. it really made a difference to me and my children.

The initial consultation went well with a very organized and put together binder . They got the air conditioner put in 2 days after I signed all paperwork. After the a/c unit was installed I was to call them for a check in within the year but instead they called me numerous time wanting me to schedule but I didn't feel it was necessary yet. That was the only thing that bothered me, the emails and phone calls that were made to me twice a week, when I was able to call them myself.

Experience was great from start to finish. They were very responsive to my initial request for information, set up an appointment with a knowledgeable estimator quickly and followed up. The install date was set and the installation team was professional, quick, and cleaned up after the work was done. They explained how the system works and tested it prior to leaving. Great job!

Quick response, very efficient. Reported multiple maintenance issues but only did what I needed to get my AC working.

I spoke with Barbara to schedule an appt. She was very nice. The repairman called to let me know he would be later and offered me a couple times. I decide to wait until the following day because it was very hot outside and I figured the poor guy had worked long enough. The next day Scott called before arriving, was prompt and courteous. He was patient with my questions. I have had no more problems with the a/c.

Upon arriving home from an extended vacation, we discovered late in the afternoon that one of our a/c units was only blowing out hot air. It was over 108 outside, and one a/c unit didn't really do the job. It was the 4th of July holiday weekend, so I wasn't sure I could get anyone.... I called several, including those on Angie's list; however, Air Factor is the ONLY one to respond. Though they are closed on the weekend, I called the emergency number, explained our situation, and was told they would have someone out between 5-7. The doorbell rang at exactly 5:00!!! YES!!! Chris fixed the problem....honored the $35 coupon...deducting from the total estimated amount. I definitely would recommend them.....I have no idea how much this should cost, so I put down a B....typically I have a policy in place but had let it lapse, and was not sure (even though I did renew) if they would cover so quickly after renewal. It was worth the comfort we are experiencing now.

This company is not an authorized Goodman dealer, so his firm could not do the repairs, but their technician could have just t said nothing or try to sell us a new unit but he was not only honest, but helpful and we wound up saving the cost of a $1200 repair. We later contacted another dealer who handles Goodman A/C products who begrudgingly did the warranty work. The diagnosis of a leaking coil was correct and the coil was replaced. Our other unit is not a Goodman and when it comes time to need repairs or replacement on that unit I will definitely call Air Factor Cooling and Heating in Mesa. We want to deal with honest and reliable people when making sizable repairs and purchases and Air Factor Cooling and Heating is a good, honest company. The wok they did do was very good and reasonably priced.. I would rate them an A+.

Was to replace condenser motor fan. Service technician could not remove old fan blades.. Told me even if he could, the new blades wouldn't go on the new motor anyway. I figured this wasn't accurate, and sure enough the next company did fix the motor and kept my old blades by simply using a bushing.... Also, they removed the blades in seconds....So basically, if you cant take off a blade from a fan, you either shouldn't be responding to calls, or you are being dishonest. Don't up sell me parts I don't need.

Fantastic service. I couldn't be more pleased. Our upstairs unit quit cooling on an extremely hot day. I called a couple of places, but no one had any openings on a Friday night. I called Air Factor at 6:30pm. They had a technician close by who could come between 7-9pm. He was at our house at 6:58. Very pleasant. Only took about 15 minutes to diagnose the problem. I was so glad he had the right part in his truck. He saved us from a very warm night. I will definitely use them again.

Showed up on time with a phone call about 30 minutes prior. Professional and informative. He spent about 2 hours doing a very thorough checkout of my 2 A/C systems. He was very careful to wear shoe covering, put plastic down under his ladder, etc., to keep it clean. The only issue was with adding coolant. He had the system running during his checkout, then when completed the compressor was too hot to add coolant. He had to leave for several hours (while I ran water on the compressor to cool it). He did return in the evening to complete the job, but there was an additional return visit charge for this. I think this could have been better communicated & planned for during his visit so that a return trip was not needed. The work did get completed and the A/C seems to be working better.

We have used Air Factor for the past few years for maintenance on our A/C system and have been extremely happy. After our system check-up in March we decided to purchase a new A/C unit from Air Factor because our system was old and inefficient. The staff at Air Factor walked us through all of our options and recommended the best system for our needs. They also recommended a built-in air purifier since we have two dogs and live in a dusty area. Since the purifier was installed we have noticed a difference with our air quality. We wake up less congested in the morning as well. Their staff was very respectful and clean while installing the system and we have had absolutely no problems since installation. The installation took much less time than I had anticipated, which made me very happy. I appreciated the professional follow up to make sure everything was working properly. We would highly recommend Air Factor to anyone who needs air conditioning maintenance or is considering purchasing a new system!

Kevin was exactly on time - quick, professional, thorough and very pleasant. Suggested some items to prolong the life of our AC unit - but didn't over sell anything that was unnecessary.

It could not have gone better. Scott arrived punctually on time, and he was great. He explained with great details in what condition the AC units were on, and gave us some recommendations. We decided to put some extra coolant on one of the units based on his comments. It was a great experience, we recommend this company based on what we saw, and we will definitely use them in the future.

A/C went out and I guess thats to be expected after 25 years old. Knew it was going to happen eventually had a technician out same day after call and they got the old unit up and working and then came out and installed a new unit the next week. The work that was done to the old unit was discounted to the new unit. When selecting the new unit, they came out took measurements looked at our needs and issues with old system and gave us 4 options to choose from and throughly explained everything. install started at 9 AM and work was complete by 12:30. Very friendly and very professional service. Will definitely be signing up for their yearly service to help this one last 25 years as well!

The technician arrived promptly and spent two hours working on my AC, after which he charged me 471.86 cents for services rendered without fixing my AC! He attempted to fix it but was unable to do so due to extensive problems with the system. He said the coolant was leaking out as fast as he put it in. Then don't you stop before it hits 471.86? Then he gave me an estimate of 3,253.87 to actually fix the problem. I'm down 471.86. My AC is in the exact same condition. I'm in tears, and my hands are shaking as I write this. I have never felt this worked over.

The true measure of a person - or a company - is not whether or not they mess up. All of us mess up at one time or another. The true measure of a company is how they react when they mess up. There was a small hiccup when Air Factor performed routine maintenance on my home AC unit this past week. I emailed them immediately after it happened, and I was very impressed with their response. Air Factor responded swiftly and decisively, and fixed the problem immediately. I bought the unit from them a few years ago. They were not the cheapest, but I chose them because I thought I could trust them,and because of their reputation on Angie's list. I use them for tune-ups for the same reason. I will continue to use them for all my AC needs. Thank you guys for turning a potentially negative situation into a very positive one. I appreciate your effort and commitment to customer service.