Air & Water Factor

Came out right on time. The tech was friendly and helpful. Gave us all our options and helped us chose the best for us. The installation went smoothly. These guys take care of my AC as well, and I am completely satisfied with this job and the rest of what they do for us.

They really exceptional.. Been using them for years.

They did a very good job. I would recommend them.

Very disappointment. Sick to my stomach over how poorly we have been treated by this company. We just spent $10,000 with them and the unit is not functioning properly. We are in the middle of record temperatures so you can imagine our urgency. The office manager Nuvia is extremely rude and should not be speaking to customers. She told me that they didn't make the unit just installed it (thank goodness). I eventually hung up and called trane and they were a huge help. This should have been done by air and water factor. I was told the manager would call me back and when he didn't I called an 2 hours later and was immediately put on a lengthy hold. Please do not use this company!

They were fine. There wasn?t anything exceptional other than the fact that they were very responsive. The installation took one day and the cleanup was fine. The workers were professional.

Professional and courteous service. Very honest and straightforward about the condition of my AC units. Tech arrived after the scheduled window, but the dispatcher called ahead of time to let me know.

Not only late and, but incredibly incompetent. I was assigned Air & Water Factor from my home warranty company, Republic, for a garbage disposal tripping the circuit breaker issue. After 50 minutes past the scheduled service time (which was 7AM, first service call of the day), I had to call the dispatcher which went to voice mail. I got a call back at 8:05AM telling me that they had issues with the driver picking up the truck. No problem, I just expect a courtesy call when you are going to be an hour late. When they showed up, he plugged in the garbage disposal and it tripped the circuit breaker. He told me I have a bad switch. I said plug another garbage disposal into the outlet and see if it works... he said he doesn't have a garbage disposal. I asked 'Why would you show up to fix a garbage disposal without one in your truck?' else in and see if the switch works? He said he isn't an electrician he doesn't diagnose electrical problems. I told him it's not an electrical problem. I plugged in a high horsepower air compressor to the outlet for the garbage disposal and turned it on / off to demonstrate it wasn't the switch. He said he had to call Old Republic to get the work order reassigned for electrical. I think the plumber was just hoping to turn the hex wrench wrench on the bottom of the garbage disposal, reset the breaker, and get their $65 fee. He knew the disposal was bad when he left. He was either lazy, or incompetent, either way I am glad Republic sent another plumber out to replace the broken disposal.

The salesman Kevin was very technically knowledgeable and down to earth and took the time to answer all of my questions before the purchase. The sales installation went very smoothly. I had one minor warranty issue which was handled very promptly. Great service!!

Anyone that will ask you to lie to your insurance company and want you to do it right away is a fraud.

The provider was very accommodating to fix the water heater leak on a Saturday without charging any weekend fees. The owner personally supervised the job and made sure every thing was perfect and according to code.

We love our new Trane unit installed by Air & Water Factor. I found them on Angie?s list. I called and was set up for an appointment the same day. When the tech looked at our unit the news was not good, but hearing it come from a professional who was able to empathize and had our best interest in mind helped ease the pain. He explained everything to us and even took pictures to show us the damage to our unit. However, the estimator came in and laid it out for me and I chose a mid-level system. Before he left he got me up into the attic and pointed out some issues with how the original system was installed and explained why and how they would install the new system to make it work more efficiently. Everyone at Air & Water Factor from the ladies on the phone to the techs were very courteous and professional. The owner came to check how the install was going and make sure everything is done correctly. I will recommend this company to anyone and everyone I know.

We needed a check up on our AC and called Air & Water Factor, because we have used them for our plumbing needs. They were very professional and really did a great job. Our appointment was set up for the same day. After the technician arrived within minutes he diagnosed the problem and did quick, quality work. We will definitely be using Air & Water Factor again for maintenance and if anything should go wrong.

We spoke to the owner, Mel, beforehand, and they stuck to the price quoted. There were no hidden fees or costs. Daniel completed the job well in a timely manner. He didn't leave until he made sure there were no leaks and that we could turn the water back on. We will use them for any further plumbing issues.

Scott arrived about 10 am on Sunday of the Memorial Day weekend when my compressor quit. within two hours of a phone call for service . He promptly diagnosed the problem, replaced the fan and had the system operational by 11 am . During the discussion Scott appraised me of the policy of giving me credit for the entire cost of the service including parts if I purchased an upgraded system. Tim came out right away and proposed 3 different upgrades. We decided to go with a larger, more efficient Trane system when allowed remote control via smart phone, or tablet. The same week Travis and Scott replaced the entire system which included working in the attic for half the time with air temperatures well above 100. The entire process too a single day. They lft the site clean and fully operational . Kudos to all

Everything went very smooth from the consultation to the installation. The installation was done in a day and they came out a week later to balance the air flow. When summer hit, we no longer had some rooms that were cool and others that were hot. Everything that these guys did was as good as I could hope. The new return and supply vents line up straight with the walls. I'm very impressed with the work that was done and I will use them anytime I need more work done.

Scheduled an estimate, called at the end of the same business day and the guy came right over and went over everything in clear detail. He gave several options, gave absolutely no pressure either way and made things simple. He went over our situation going over every factor that contributed to heat staying and leaving in various parts of the apartment. Prices were very fair, all appointments were done ahead of schedule, and I feel much more comfortable about this unit should anything go wrong. It's like life support in Arizona, and I trust Air Factor with everything. Excellent service, experience, warranty, and overall impression of the business.

Great experience. Newly purchased house with 14 year old HVAC system. We explored cost to replace versus cost to repair / tune-up. They were forthright on the pros & cons of each approach and gave some recommendations to consider. We ultimately decided to replace the units. They had all three units replaced within a week with no surprises. Highly recommend!!!

Sales: Tim is the sales guy I worked with. He is very detailed and went to great length to validate for me the new unit can meet my needs. He is very knowledgeable and willing to help customers not only on the unit he is selling, but also general AC questions. Installation: it went smoothly. Job finished in one day. I feel comfortable working with this company. They understand what it takes to deliver the service the customers want and win the business.

We had relatives staying at our Condo; when they arrived and the air conditioner was not working. I called Air Factor, gave them the details, they contacted our relative, and Justin showed up immediately and fixed the problem. 2 years before we had used Air Factor and Water to do some major work on our air - conditioner. Air Factor is good about calling every 2 years to see if we would like to do a maintenance check. They are not pushy. We highly recommend them.

Fast service and very professional. Justin came on time and took time to explain what needed to be done now and what to consider when we do upgrade system in future. Would definitely call them again.

They're very good and they're very professional. They did a good job. I liked everything about them. They did an excellent job.

On June 18, 2013, Air Factor serviced my air conditioners at a cost of over $1500.00 (upsale-my fault). On May 20, 2014, my units were serviced again at a cost of $255.00. On June 23, 2014 one of the units went down and Air Factor's tech came to fix my unit. Cost $69.95. I thought it was interesting that they would not back their work done on the service visit. The tech at that time told me that there might be an electrical problem needing an electrician. I thought that was why he was at my house. The same unit went out again on July 4, 2014. When I called the next morning, I was told that there would be another service call if they were to come out again. I rejected that as I will no longer deal with a company that does not stand behind their work. There was no interest in solving my problem or helping the situation short of charging me for another visit. I called another company and was told, "Of course we check and service all electrical connections. That's what we are licensed to do." I will not longer patronize a company that does not do what an air conditioning contractor is expected to do. I will give them this. They were on time. Update: The next technician who came from another company said that a wire to the furnace had all but burned out, was shorting and should have been found by an air conditioning technician. I had a call from the president of AirFactor questioning my review. Although I could tell he wasn't happy with the review, we communicated well and he was willing to listen to my point of view. I thought it was classy of the president to want to deal with the problem. It is not my goal to harm the reputation of AriFactor. Many reviews here indicate they are a good company. I just want to relate my specific problem and thought it could have been handled better.

Tim was very easy to work with. He came over, took measurements, looked at the old unit and where things were placed. He then showed me 3 different units that would work in my space. He explained the differences between each one and how they would work for me. Once I chose one we went through everything line by line and I added or took away things that I wanted or didn't want. He also gave me a credit for the work they had done 4 weeks earlier to get the old unit running enough to get me some cool air. He did not try to sell me anything I didn't need, which was nice. They estimated 6 hours to install but had it done in 4. They were there when they said they would be. They were very mindful of my home and took care not to damage anything while pulling out the old units and replacing with the new units. Tim came back a couple of weeks later to inspect the unit to make sure everything was still working as promised, which it was. He also explained to me how the moisture sensing units worked and what I should do it they were tripped. I would recommend, and have recommended, Air Factor to anyone who wants an honest, caring service provider. They aren't the cheapest on the block, nor the most expensive. You truly get what you pay for with this company. They are a great company and all of their people that I have had interactions with were easy to get along with and very courteous and helpful.

Their price is fair and just how they interact. I got the reviews from other sources for other business.

On Apr03, my heat pump kicked on because of the cool morning. The air wasn't heating up. I called a heating and air conditioning service that I use. They came out and determined that it needed about two pounds of refrigerant. I told them I had gotten three pounds in Nov 2013 and told them there has to be a leak. The service guy determined it needed a new coil. My unit was from 1998. Service guy called the next day and told me the part was obsolete so that left me no choice but to purchase a new heat pump. I had his company salesman come out and give me a quote. My brother said to try Air Factor because he had them replace his a/c unit last year and also had them replace one on one of his rental homes. I called them on Friday April 4th and salesman named Tim came out within two hours. He first went upstairs and looked in my attic to check on the ventallation tubing and determined it all looked good and no apparent leaks. He them climbed onto my roof to look at the unit. It sits on a small balcony off the back of the house. He took pictures and took measurements. He then found a unit for me, a 13 SEER, 3 ton Bryant unit which is made by Carrier. Total price was $5585.00. The other bid I got was about $940 more than his. He came back on Monday April 7th and I signed a contract with them. He said they had an installation opening on Wednesday April 9th. The installer came out about an hour prior to disconnect the power from the unit as well as the wooden stand it was sitting on. The crane came about an hour later and took old unit off and put new unit on. Total installation took 4 hours. The salesman named Tim had an unbelieviable knowledge of heating and air conditioning. I have never seen of any guy that had his knowledge. I recommend Air Factor highly.