Desert Valley Aire Inc

They're great! They're all really nice. I like that they always clean up after themselves and wear covers over their shoes. They take the time to explain what they're doing and how to operate the units. They always do a thorough job, and are a great company! We lucked out with this company! I've recommended them to my family members.

Cory explained that the ac was also included in the check. He was very thorough, knowledgeable, and checked both units plus monitored the air flow through the vents. Everything showed things were still in good condition. We had been with them a little over a year ago - and so we did a new contract with them for a warrantee. We would recommend them to friends etc. We are pleased with the service we have received before AND today.

Happened it July. They came out, looked at unit and needed replaced. Came out 2 days later. SErvice and response time was tremendous and we've been using ever since.

bassically the maintenance tech performed the maintenance, except he did not change or inspect the filter. The problem is that when he left, he stoled a change jar containing $71.00,and some foreign coins and other property. Since I was in Tucson on medical appointments and my wife was in bed recovering from foot surgery (we are both 72 and in poor health) Alex B the tech apparently Thought that he could get Away with it because no one could see him, he did not know that we had cameras. Since I always put my. Change in the same jar, in the same place when I come home, the theft was discovered at that time and Alex was the only one in my home. When Alex was confronted by officer Foote of the Sierra vista police, he denied taking the money, but when he was told that we had cameras inside and outside , he broke down crying and admired he stoled our money so that he could do something for his wife on their annaversery, so they had a nice dinner on my money. In an effort to get me to drop the charges, Alex brought my money back. I asked him on or about 31 May to bring back my other property that he said he still had in his garage, to this date (11 June), he still has not returned my property in full, so I filled charges against him. My heartburn with the company is that I called several times to talk to a manager to see if they could talk with Alex to return the rest of my property, but every time I called I was told that he (the manager) would call me, which never happened after Alex brought back the money but not the foreign coins and other property. On the 9tth of June after being very instant (after being told for the 5th time that all the managers were in a meeting) I was allowed to talk to a woman that claimed to be the CEO (which I do not believe because all of the other calls I made I was told that HE, meaning.the manager would call me back) I tried to enlist her healp in obtaining the rest of my property. This woman seemed to me that she was trying to protect Alex when I asked her assistance in trying to recover my property, she was very argumentative with me, and I got the distinct message that I must be the bad guy For acuseing her employee, even though he admitted to the police that he stole my money, and returned it, she still denied the validity of my claim. I intend to break my maintenance contract with this company, and unless they get more customer friendly, I would advise others not to use them. You may call me at 5204591248 for clairafaction.

They tried to get me to replace my AC system. They even showed me pictures of what they said was my unit, but it wasn’t, because I got a second opinion. Normally they are trustworthy. The price is left up to the technician.

Went well. Replaced one item and installed another, but this price was included in the 5-year plan I purchased.

Came out to inspect A/C on maintenance contract. Same thing as last year only this time the technician was rude and condescending. At least the tech was nice when he tried to upsell me last year. When I didn't agree immediately to repairs or replacement, he made it sound like my ceiling would be crashing down any day now. For added drama, made me sign a disclaimer of liability saying I was told about needed repairs but refused. Last year they recommended new system or numerous repairs also. Just had another HVAC company out who flushed the primary line and was on his way after collecting the 75.00 warranty call. Desert Valley Aire will never see the inside of my house again. I don't care how long is left on the maintenance contract. If I can't trust what they're telling me what's the point. Caught the tech in at least two bald faced lies. Also didn't enjoy his cheerfulness when he told me I had termites (I do).

They were marvelous. The previous service provider had ripped us off and damaged our AC instead. We finally got a hold of US Air Heating and Cooling and they fixed the damage. We had to get everything cleaned out and the compressor was going out. They came and fixed everything and did not even charge us half what the other person charged me. You can get a warranty with them and they honor that warranty. They don't try to charge you more money. As soon as they did the work, you could tell the work was done. The air in the house was cool and it was like a brand new air conditioner. They are very professional, courteous, prompt and try to keep their standard and pricing competitive. The pricing is very reasonable.

They called me out of the blue fishing for customers and I got hooked. They told me they would check everything but I do not understand why they did not check my Freon level . I could not understand how they could drain line flush with air . I wished the next person who get this service would think twice . They tried to hook me with $240 for a part, clean my coils $$ and of course new AC system, and repair ducting at whopping $900.00 Over the phone this female told me they check Freon level add a pound I feel this service was awful just wanted $$. Next time will look up APS certified service instead of Desert valley Aire INC

Went well. He seemed very knowledgeable.

Scheduling was okay and we did not have any issues. They came back after the one year agreement was up and then told us we needed to do a bunch of work to the system when we really did not. I had another company come out and take a look at my system and they said we did not need any work done so I felt it was a scam.

Technician checked the unit in the attic including motor electronics, checked the airflow from all vents. Checked components in the outside compressor and cleaned the fins.

They worked their tail off and got the job done. What I liked about them was that they had fixed discount prices. They opened their book and there were all pre-printed, fixed prices. I knew they were competitive, because I already had other bids. I liked that approach. Somebody else might have had a different experience but because I wrangled it, I felt that I had a good one because not only did I get a decent price, I got 0% financing for three years, nobody else was offering that. The other quotes were higher, one was a Trane and one did not have Trane and it was a different brand. The other quotes were much higher. I thought they did pretty well. I've got 7 years of service paid for with them. When I griped at their price for the thermostats, they added 3 more years of service. I thought the thermostats were outrageously priced. So they gave me $600 worth of service free, added to the contract.

They even have 24 hour hotline you can call. They explain everything. They had to take a wall out, and when they left they cleaned up so well you wouldn’t know they’d been there.

Excellent. Technician explained entire process. All performed in a timely manner.

Worker put on the pressure for me to buy another contract. No big deal. I've bought contracts from this company in the past and it has more or less worked out, but today's sales pitch was confusing. When I asked the worker to provide an itemized list of what was included in his $1200 quote, he got angry and walked out of my house. When he returned, he said he would replace some part which was under warranty, and only charge me for an hour of labor ($90). I said okay. He was on the roof for at most five minutes, then brought in the paperwork, took my credit card and left. I would not use this company again.

My fan blade wasn't moving and my AC was making a terrible sound, so I decided to use Angie's list and telephoned this AC contractor who answered my call right away, walked me through how to turn off my AC unit and then had one of his tech's come out to service my unit. I knew there would probably be a higher service charge for coming out same day on a Friday but didn't expect the bill that I received. The tech replaced my fan which I looked up the manufacturer part number online on Ebay and could of purchased OEM (Original Equipment Manufacturer) with warranty for $149.99 from an AC manufacturer. I also wanted an inspection of my units so I was charged $39.99 on each unit ( I have 2 of them) and the technician informed me it was too hot to go upstairs to inspect the attic (where the rest of the AC unit equipment is) so he didn't do that yet still charged me the same price. The tech also informed me if he had the part on his truck which he informed me he didn't have (which surprised me for my area has 4K homes and all have the same unit) he still would of charged me a trip charge. My entire bill came to $653.00. If I could purchase the same part number on Ebay for $149.99 new in box with warranty (and you know they purchased it less expensive) and my AC inspection was $79.98 then the labor and trip charge was $423.03. The entire process to replace my fan blade took less than 15 minutes. I believe the overall bill was excessive and not all of the work (AC service/inspection) was done that I paid for. To add insult to injury, a month later I had the capacitor replaced on the same AC unit that the new fan blade was just installed. The technician informed me that usually when the blade doesn't work it is either the blade, the capacitor or both and he gave me a price of $550 to replace both the blade and capacitor. The technician had no idea of how much I paid for just the fan blade and was shocked when I informed him of the price and even with the same day service for it was a weekday service call (Friday) and not a weekend one. I decided to use this company for it's a family owned business but after this experience went back to using a larger well known AC contractor in the valley who didn't over charge me. If anyone decides to use this company, I would advise to get a quote on the telephone before any work is done and to also get a quote for a service call and then decide which AC contractor to use. It was my mistake for not getting a quote first and I paid for it. This was my first Angie's list experience and it wasn't a positive one. My AC did get fixed but I believe I was charged a higher price and my AC unit is 7 years old when this work was done

Initial service call included overall inspection and evaluation of current HV/AC unit. Following routine maintenance evaluation, it was recommended to replace AC unit. Service technician was courteous and allowed for us to comparison shop and get 2nd opinion. Upon decision to purchase new |unit, the work was completed in the designated time frame. However, it was evident that one of the technicians was not fully trained in the capacity he was assigned and within 10 days the installation failed. All workmanship, labor and materials were covered and there was no additional cost, however, I was dismayed that it took more than 36 hours for them to respond to the service call when it was their workmanship which caused the new unit to fail.

They did what they said they would. The inspector was very nice and professional. They were responsive to my phone calls and they were not pushy with upselling me.

BEWARE!! They advertised and quot;FREE INSPECTION FOR ACand quot; just prior to the summer season. They found $1180 worth of and quot;dirty coilsand quot;, contactors that were burned and pitted and 2 blower capacitors that failedand quot;. Instead of charging us the $1180.00 for the work, they sold us a 5 year contract for $1600.00 in April, 2013. October, 2013, they came out for the and quot;FREE INSPECTION for HEAT, and the inspector checked out the air conditioner compressors and found and quot;2 capacitors and 2 contactors that needed to be replaced. Cost: $800.00. Either these things were not fixed the first time, or the guy was just LYING! Their pricing charges are off the charts and I believe their business practices are fraudulent. UPDATE: NOVEMBER 11, 2013 Just had Aero-A Medics come to inspect the heat and air conditioning units. They are contracted with our Home Warranty Co. and if anything is wrong, One-Guard Home Warranty would be responsible to pay and fix. They inspected the same air conditioning units that DESERT VALLEY AIRE said were defective and needed replacement (for $800.00). NOTHING WAS WRONG!! So...BEWARE DESERT VALLEY AIRE and their inspectors looking to have you replace things that are not broken!

The tech came out and immediately started into his sales pitch about service contracting with his company. He was a very pleasant man and did a great job. I just wish thy would have warned me the visit was to discuss service contracts vs an annual cleaning.

The entire staff of company arrived early worked the entire day in temperature of 106 degrees, spent time to explain and they went along. Excellent job done!

From the original service call by Trey to the installation team of Alex and Sam everything was done to our satisfaction at a reasonable price, though not the cheapest price.

I met this company at the AZ home show. They promptly called on Monday and came to my home. The technician stated that the air conditioner needed to be replaced. He quoted us a little over 11,000 with tax. He also stated that the freon used for our type of air conditioner would never be available again since a newer "greener" freon was being introduced. After he left my air conditioner did not run anymore. It was turning on an off and would run before he came. My husband went up on the roof and found that the tech had stepped on the wires and as a result several were now touching which shorted out the system completely. We also called Home Depot about the freon issue that he spoke to us about and were informed that that statement was untrue. I called another company and asked for a price quote on the same air conditioner and was quoted at least 2,0000 less. As you can see as a result of this visit I do not recommend this company. The technician that came to the house was Adain and I would recommend that you look for a different company if you have any questions about your AC.

They are fine, and punctual. I would recommend them to others. They are pretty good.