On Q Property Management

Deb has been great!

unknown

On Q has been very good to us. They take care of any issues that arise in a timely manner. You can tell they truly care about their jobs and want to make tenants feel comfortable in their rental.

best rates I've found, usually service is pretty good, in the first month they missed a few items that ended up costing money.

The property management company provided a detailed list of items explaining the deposit returned. However, the list was outrageous and over charged exponentially. The amount charged was to make a complete overhaul of the property, which was not needed in any way. I left the property in extremely clean condition. There was minimal wear and tear and the management company completely abused the funds.

unknown

With the new property manager, it became a challenge to get repairs taken care of, most likely due to the owner being resistant to spending any money on maintenance and the new property manager just going along with his decisions. The owner had the last word so we ended up paying for some repairs our self. We were given notice to move out as soon as our second lease expired because the owner was moving into the home. We could not get any extension and he was pushing us to get out early despite the fact that we had no place to move to yet. Ultimately it was his decision and we had to find something quickly. He would not give us any extension at all. At the end of July, we had the last professional landscaping and pool maintenance services just days before, and extensive cleaning of the home, including professional whole house carpet AND tile cleaning prior to final walk-thru inspection. We were counting on getting our deposit back by leaving the home, yard and pool in excellent condition. However, without notice, the owner kept almost all of our deposit to pay for new carpet - long story. There was no indication of any issues at the move-out inspection when we turned over the keys. Likewise, no notice or opportunity to see what he was alleging damage to the padding. Surprise! OnQ also deducted for our last pool service but when we gave them a copy of the cancelled check proving we had paid for service, they at least refunded charge. Adding insult to injury, the small refund check was mailed to the rental home that we had already vacated. We had arranged with the post office to forward mail (and showed OnQ proof) but somehow that letter with the check just "disappeared" and was not returned to On!. The owner told them that it was not delivered to the rental home. We were then told we had to pay the stop-payment fee before they would reissue the small check. More calls, emails, meetings, conversations, etc. Finally they reissued the check without charging us another $35. Interesting that weeks later we did get a couple of pieces of mail forwarded with a hand written notation "please forward to xxxxxxxx on the envelope (they had our new address somehow). After checking with the post office - sure enough - that mail had been delivered to the old rental home and at least this time the owner marked on it "to be forwarded" and gave it back to the postal service. Yes, part of the ongoing problems was the integrity level of the landlord, but as it was explained to us by OnQ, the property management company is an agent of the owner and they have to go by the owner's decisions and wishes. While OnQ does abide by the state rental requirements, it would be a much better renter experience if they had property managers who took a more balanced perspective and consideedr the needs of both the owner and the renter, then influenced the owners to act with integrity.

So far it has been going really well! They set up a web base service so that the owners can follow and see the various tenants that have been shown the property. They also place comments made by the prospective tenants and leasing consultants so you can use it to make you house more appealing if you see fit to do so. Once the tenants passed the credit and background check and move in they do annual inspections of your home for safety, any repairs that may be needed, and to see how the home is being taken care of.

unknown

Very professional staff. Turnaround and responsiveness is good compared to other management company experiences.

OnQ is by far the most professional management company I have dealt with. They listed and had two applicants within ten days. Their systems leverage technology well--but not to the exclusion of good old fashioned personal service.

unknown

This company is very professional and always available through phone or email which I like! We just hired them for property management and so far they are excellent:)

They were good, I did use them. They were very professional. The professional behavior was good, even if they were usually a little bit late. Overall, they have a B.

We did choose to send additional pictures to accompany the photos they had posted on the rental web sites. We are keeping our fingers crossed that with their efforts we will have a wonderful renter in a very short time.

We had a great experience with On Q. Their communication and promptness were excellent. Eric answered all of our questions no matter what time of day it was. If he was unavailable I could talk to anyone in their office and they would know what was going on with my property and transaction. They really have it together and I felt like I was very important. The systems they talk about our great and you can see how it helps them stay on top of things but more impressive are their employees. They were all friendly, courteous, prompt, and honest with me. They also referred me to a lender who they use a lot and he was just as good as they were. The communication between me, lender, and On Q was almost seamless. I loved knowing they were on top of things and nothing could surprise them. Overall it was the best experience I have ever had with a real estate company

Their online information was accurate, complete and the photo was current. We called to see the home as soon as possible since nice rentals go quickly. We talked with Stacey and she arranged for us to see the home immediately, then was available for questions and more information. Since we had a prior very bad rental experience, we were being cautious. We also looked at several other homes that day and the following days. We decided that their home was closest to what we wanted so we asked to have a second showing to make sure that we checked into everything possible. She again arranged for an immediately showing and we had plenty of time to inspect the home and yard. There was no pressure or sales pitch from Stacey, she just provided information and answered our questions. We applied and were quickly approved. Stacey made it very convenient for the lease signing. She met us at the house with the documents, explained everything so we fully understood the lease and expectations, and answered our questions. She was a delight to work with - professional, knowledgeable and a very pleasant person. Our experience continues to be very satisfactory. We had a few maintenance items and talked directly with Terry, the manager for that property. They have a person assigned to a property so we always talk to the same manager and feel like we are a valued client, not just a nuisance. Terry has been very prompt in following up with any repairs or maintenance. She understands homes, vendors, various service providers and is quick to return calls and emails. Terry also does a good job with balancing a concern for us as renters and the owner for any cost implications. She has been timely, fair and an excellent property manager - feels almost like a friend and someone who is intent on doing the right thing for both owner and renter. I highly recommend OnQ Property Management to anyone who wants to rent a home. Their application process is thorough yet prompt and I'm confident that they exercise good judgement in making approvals. You'll be treated with respect and as a valued client. We have owned rental properties in another state and if we should ever be in a position to have a home or homes to rent in Arizona, we would definitely contract with OnQ to manage our property!