Mr. Rooter Plumbing of Yavapai Coconino & Maricopa

It was done in a timely manner

Excellent.

Great service

work was done very quickly

great, all work done as i expected

went well all job completed

everything was fine

Work was done quickly and well.

Great, the sink now drains

The serviceman was good

Fine very professional

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unknown

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Pluses: arrived promptly, unblocked line, checked with camera and found tree roots. Negatives: no attempt to remove more roots after the line was (minimally) unblocked. Then proceeded with pressured sales pitch for more services, I finally asked the technician to leave. Charged for two hour minimum, most of that was spent in sales attempt. Three weeks later it needs more work, but I won't be calling them. Have an estimate from another company for about half of what I was charged by Mr Rooter. Sorry Mr Rooter of Camp Verde, there's no way to change my opinion of you, please don't call me again.

We had just finished up with a major landscaping project in our back yard. As the landscaper was packing up the septic alarm went off. It appears that the landscaper may have damaged a wire that goes to the septic. My husband is handy with wiring but the alarm still was going off so it was time to bring in the professionals. I got the Mr Rooter contact information off of Angie's List and they were out within 30 minutes of the call. They were professional, clean and very polite. It did take awhile to diagnose the problem but we have an unusual septic system. They did call for extra help from someone who had more knowledge on our system. They would not do the electrical wiring that needed to be changed but my husband was able to quickly do that. We ended up needing a new septic pump and they were able to locate a pump and put it in the same time. The project did take more time since they were unfamiliar with the septic but they worked into the dark and finished the project and cleaned up. They put back all the landscaping materials and you could not tell that any work had happened there. Only negative is that they do not break down the invoice as to the price of parts or labor. The price is about what we had paid in the past and with all the hours it took seemed fair.

The lead technician was very professional, knowledgeable and courteous. There was a young trainee accompanying him who was likewise well-mannered. They showed up on time and gave me a summary of how they would proceed. The tank was difficult to locate, but they were patient. As the tank was being drained, the lead technician gave me a brochure describing a product which was supposed to aid the "start up" and general operation of the system. I was ready for this and had decided that this is unnecessary. (Google the subject and decide for yourself before the technician arrives.) This saved me about $200. After a brief and courteous attempt to convince me otherwise, we proceeded without the additive. There was no high pressure from this technician. When they were finished with the service they filled the holes and tidied up the area carefully. I had been intending to replace the elements in the water heater because of the crackling noise I was hearing when it is on, indicating significant scaling and subsequent inefficiency. During the inspection the technician rather strongly suggest replacement of the safety valve (it was installed in 2007). The offered price was over $200. I balked at this after checking on line with Ace Hardware and finding the replacement valve for $14. The technician did not complain about this and removed an element for my inspection as part of the service charge already added for draining, flushing and inspecting the water heater. I cleaned and replaced the elements myself after they finished the work. Every time a service was offered, the price was shown to me in the catalog and I was require to initial the invoice to authorize them to proceed. I appreciated this professionalism. At the end of the day I had saved over $500 by rejecting items I did not think I needed and choosing to service other items myself. One has to remember that profit for the local franchise is generated mainly from the services offered and accepted. If convenience is your priority, then you can simply initial for each item offered, recheck your running total (very much appreciated) and let them proceed. In this case I decided to reject some items and supply my own solutions for others. If you are handy with tools and want to save money at the cost of convenience you can do the same. You will be asked to sign off on any items which you choose to reject or fix yourself. The final invoice was nearly $1200. This is within the range I expected. I am completely satisfied with the service provided and will call the company first for any future service they provide.

Overall, pretty good. Showed up on time, did the work though talked me into a different configuration than I really wanted, but in the end it's acceptable. A little pricey, but I am happy with the job. I've used them again since for a shutoff valve I needed in the basement and to rooter the shower drain. I would recommend these guys, but they ain't the cheapest. But you get what you pay for, so if you want quality work and prompt service, it'll cost you a bit more. But I think it's worth it.

While the Service provided was good, the technician was very friendly, and informative. The price on this service seemed kind of high to me.

This turned out to be a more complicated assignment and the technician (Lance) was very polite and took great care to answer all my questions and keep me informed of what was happening throughout the process. Once he had finished with the main problem -- successfully, it would appear -- he looked at areas where I had other issues and was able to give me some ball-park estimates to help me plan for my next phase of needed repairs. As one of the other reviewers noted, this company does have a practice of up-selling, so be prepared to address that when the time comes. It makes sense to use a company such as this who is licensed and bonded and stands behind their work.

Mr. Rooter was able to come promptly after I discovered the problem. I did not get prices from other possible service providers so I don't know how they might compare.

They are very clean, helpful, and do a good job. They put slippers on to come in the house and a rug outside the front door to wipe their feet on to make sure my house stays clean. They are a classy operation.

CALLED FOR SERVICE AND WAS GIVEN A SERVICE WINDOW OF 2 HOURS,SERVICEMAN SHOWWED ON TIME AND PREFORMED THE CLEANOUT OF THE SEWER LINE IN APPROX 10 MINS. IT ALL WENT WELL UNTIL THE BILL FOR FOR THE SERVICE WAS PRECENTED $200 PLUS OUCH !!!!!! I WAS ABLE TO GET IT REDUCED TO $180 NO I WOULD USE THEM AGAIN !

Mr Rooter rep. arrived on time, was courteous and did not track dirt through the house. Excellent service!