Approved Pro
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
Plumbing, Drain Cleaning, Water Heater Service,
About us
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.
Business highlights
Family owned & operated
Emergency services offered
16 years of experience
Services we offer
Residential & Commercial Plumbing & Drain Cleaning, Faucets, Kitchen Sinks, Garbage Disposals, Toilets, Bath Sinks, Gas Vents, Water Softeners, Backflow Prevention, Sewer Line, Water Heaters, Clogged Drains, Pipe Repair, Septic Tanks, Video Inspections, Trenchless Repairs, & Water Quality Options.
Services we don't offer
Well Drilling.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 356
Assorted photos uploaded by Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
Reviews
4.6168 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 7% | ||
| 2% | ||
| 5% | ||
| 4% |
Filter reviews by service
Showing 126-150 of 168 reviews
Martha K.
Jul 2017
Plumbing, Drain Cleaning + 2 more
1. Response time on a Saturday, no less, was very reasonable. Our Tech, Logan, turned out to be Super knowledgeable, explained everything in great detail, and so we felt comfortable with his suggestions and thoroughness. Because of our heavy Monsoon rains that day, we agreed to set up a 2nd appt. to dig and survey. 2. On Tues., July 25th, Logan called one of the Pumping company, and cleaned out the tank, as well as scoped the inlet and outlet piping. The inlet showed signs of "roots" interfering and damage. The outlet pipe was definitely damaged, with some sort of blockage to the leach field. We agreed the 3rd and hopefully last plan of attack was to dig down to the outlet pipe, expose and replace it, as well as expose the inlet pipe for replacement and cementing to avoid any more root invasion. Logan poured their BioChoiceES chemical into the tank, sealed the risers down, and replaced our ground cover, neat and clean. He also showed us and left us with an extra jug of the chemical so we could start a monthly plan of maintenance down all our sink drains. We are now awaiting the 3rd procedure to hopefully finalize our repair to the leach field, today or tomorrow, and according to the weather. (Est. $1,096.00)
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for taking the time to write a review, I know that Logan will appreciate that you enjoyed the experience he provided:)"
Brad B.
Jun 2017
Plumbing, Water Heater Service
I was planning on doing the job myself, but due to the size difference between the two water tanks, every fitting was larger than the original and new pipes needed to be soldered into place. Larger exhaust vents were also needed and the space for the water heater was very limited. Logan, the plumber from Mr Rooter, did a fantastic job and stuck with it until the job was done. It took over 12 hrs to complete. Logan was professional throughout and calmly overcame many obstacles during the install. The job was much more difficult than I had anticipated and I was glad I had a pro like Logan doing it. Service was very prompt as well. I called at 5 pm and Logan was at my house 15 minutes early at 7:45 am the next day. Well done.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for taking time to write a review and thank you for choosing Mr. Rooter Plumbing:)"
Tomy I.
Jun 2017
Plumbing, Drain Cleaning + 1 more
Dustin and Jose were great. They found the problem in our septic system right away and gave me a firm quote to repair. I had them do the job the following day. They took pics of the exposed broken pipe and kept me informed throughout the job repair. They were very courteous and polite. I really liked when Jose came into my house wearing booties on his shoes. Shows that they care about my home. The job was completed in a professional manner and everything is back to normal. Thank You Mr. Rooter for a great experience. Tomy Ivan
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for your business:)"
Michael B.
May 2017
Plumbing, Water Heater Service + 1 more
Memorial Day weekend 2017... 24/7 service without an overtime charge!!! Work was completed quickly by their technician who traveled 70 miles without a mileage charge! He (Jose) was a real people person who helped pass some required time before initiating the repair by playing a game of pool (he let me win...)
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you:)"
Lynn E.
May 2017
Plumbing, Water Heater Service + 1 more
Why the bad rating? 1) Price - $2400 for 5 items by one plumber all done in one day – that’s $300/hr. 2) The membership that they sell you to ‘save’ you money. And then they convince you to upgrade the membership for more money. 3) None of the things done were the reason why Mr. Rooter was called. 4) Management who are only interested in justifyng the prices. My parents were having a problem with a toilet that had a chain constantly falling off. They called Mr Rooter. The chain problem was never fixed. Mr Rooter does a “free” plumbing checkup and of course, they find all kinds of needed repairs. Of the 5 things done, only two had documentation of a problem: 1) the pressure reducing valve in the main water line needed to be replaced because it wasn’t reducing the pressure. Okay, but that cost $453. 2) The kitchen faucet was defective, so the replacement (no brand you have ever heard of) and installation cost $480. Once again, a bit high. Then there are the undocumented problems that needed to be fixed: the temperature and pressure relief valve on the water heater. That cost $212. The cleaning out of the sewer line $717. Ridiculously high. It wasn’t plugged! Lastly 8 shut off valves on toilets and sinks were replaced for $438. Why? Who knows! They sell you a ‘membership’ to save you money in repairs. Apparently Silver membership wasn’t enough, since those prices don’t sound discounted. So they were convinced to upgrade to GOLD for $139/yr. And what do you get for that? The opportunity for them to sell you more plumbing services in the future. And if they did such a bang up job in addressing all your plumbing needs, why would you need services in the next year? Yes, my parents did approve the fixes. They are in their 90’s and don’t know much about plumbing. I have no documentation that shows they knew it would cost $2400. They were taken advantage of and despite giving Dustin at Mr Rooter an opportunity to resolve this, it wasn’t. He wouldn’t even refund the GOLD membership, even though I told him my parents would not be using their services again. I think this company is unethical in their practices. I asked another well rated plumbing company in the area for their prices for the 5 items done – price was estimated at $1300-1500. I don’t understand the reviews for this company. Yes, they showed up and presumably they did adequate work. But isn’t that what you expect? This company is a rip off! And when you are an unhappy customer, they only try to justify what they charge.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"I am so sorry that you feel this way. The customer experience is of the upmost importance to us here at Mr. Rooter Plumbing. The first step when we get a customer concern is to call the customer and hear their side of the story and offer a solution to there concerns. If we can't resolve it this way. The next step is that we set up a meeting with the customer to meet onsite to go over the work performed and at that time resolve their concerns. We would be happy to meet you at your parents house to go over all the work that was performed and at that time we could resolve this matter. As for the toilet chain our technician fixed that at No Charge before he did any other work as is stated on the invoice. Our goal is to make every customer a happy customer:)"
Thomas M.
May 2017
Plumbing, Drain Cleaning + 5 more
As always, the Mr. Rooter from Camp Verde, AZ is absolutely the best. Do not go anywhere else for your home systems, and that goes beyond plumbing. They will look after your whole home. In this project, we specifically asked for Jeremiah to do the job. He is personable, professional and totally honest in his assessments. Just get the best with Mr. Rooter.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thanks again for your continued support:)"
Thomas M.
May 2017
Plumbing, Drain Cleaning + 2 more
The technician arrived exactly on time, his work was perfect and we are 100% satisfied. The technician, Jeremiah, is one of the most professional plumbers we have ever had in the 24 homes we have owned. I would ask for him by name when I call Mr. Rooter the next time.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you:)"
Helaine B.
Feb 2017
Plumbing
The serviceman was good
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"I am so sorry to hear that you are unhappy with our service. I know that Dustin our field supervisor talked to you about your concerns and gave you a $50 credit on our next service call. I hope this has made your experience a little better. Thank you for allowing us to come back out to your house and provide more service:)"
Thomas S.
Feb 2017
Plumbing, Drain Cleaning + 1 more
The work was prompt and professional.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you."
William B.
Jan 2017
Plumbing, Home Inspection
Fine very professional
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you"
Gene V.
Jan 2017
Plumbing, Drain Cleaning
Taken care of very quickly and professionally!
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for using Mr. Rooter Plumbing."
OLIVER C.
Oct 2016
Plumbing, Drain Cleaning + 2 more
Office staff was very helpful and told us how long it would take to get a plumber out. When he was delayed they kept us informed with an estimated arrival time. The technician, Clinton was very professional and thorough ... even wore shoe covers while in the house. The blockage was pretty serious and he had to call for additional equipment. Finally got it cleared. Gave us all possible options as he worked and kept us updated on exactly how much it would cost.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for the kind words, Clinton and the office staff really appreciate your business."
Brian D.
Jul 2016
Plumbing
OVERPRICED. The pricing plan did not take into account performing 4 tasks at once. I could have called them to my house on 4 occasions and would have paid less. Had to call the plumber back because task was not done to initial specification - had put in a 1/2" line for a furnace - insufficient sizing.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Sorry to hear about your frustration with our pricing structure. Our pricing structure is task oriented with the additional tasks being lower than the others, as we are already out there, and we are able to pass those savings on to the customer. This is the first time that we have heard you were not satisfied with the work and service. We would appreciate a call and discuss what we did 3-1/2 years ago."
Stephen K.
Jul 2016
Plumbing
.
John O.
Jun 2016
Plumbing, Water Softener Service
The plumber Mark was very professional and competent. He arrived on time both days here. Very respectful, wore booties when in house, put a carpet outside door to clean shoes. He was. Rey knowledgeable and did an outstanding job. The second day he had a helper , Jacob , and he too was was very competent.
Mr. Rooter has valued employees who are an asset to their company.
I would recommend Mr Rooter to anyone.
Mr. Rooter has valued employees who are an asset to their company.
I would recommend Mr Rooter to anyone.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you."
Gerald G.
Jun 2016
Plumbing, Drain Cleaning
The job went excellently well. The communications during the job was very good. They treated my home in and out like it was there's.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for taking the time to give us some feedback on how we served you."
Tanya M.
Jun 2016
Plumbing, Drain Cleaning
The service man, Bob, that came to do my annual check up was very thorough in checking everything. He also was very professional and helpful. Thank you Bob and thank you Mr. Rooter Plumbing.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you."
Darrow M.
Jun 2016
Plumbing, Water Heater Service
Jeremiah was a consummate professional. He was personable, explained what he was going to do and he did it.
We were looking at making this change for several months. We had approached another contractor and there were weeks of delays. Mr. Rooter contacted us and said they would have their rep out the next day. He showed up at the time arranged. Within a few minutes he had a plan. Because we live in an isolated area and because of our previous bad experience, I expected that it would take a couple of weeks to get the project done. When I talked with Jeremiah about how long we would need to wait to get the job done, he said "I can do it today." Wow, was I surprised.
Jeremiah was fast, efficient and tidy in his workmanship.In addition to the work we asked him to do, Jeremiah also checked out our entire plumbing system and found it sound. My wife had a concern about fixtures in the master bath. A few years ago another plumber said we would need to replace the fixtures in the sinks. Jeremiah looked at them and said they were fine. This gave us confidence that he would not simply do extra things to rack up the bill.
Professional and personable were the watch words for Jeremiah.
In summary, I can highly recommend Jeremiah and Mr. Rooter. We will call on them again.
Darrow Miller
Happy Jack, AZ
We were looking at making this change for several months. We had approached another contractor and there were weeks of delays. Mr. Rooter contacted us and said they would have their rep out the next day. He showed up at the time arranged. Within a few minutes he had a plan. Because we live in an isolated area and because of our previous bad experience, I expected that it would take a couple of weeks to get the project done. When I talked with Jeremiah about how long we would need to wait to get the job done, he said "I can do it today." Wow, was I surprised.
Jeremiah was fast, efficient and tidy in his workmanship.In addition to the work we asked him to do, Jeremiah also checked out our entire plumbing system and found it sound. My wife had a concern about fixtures in the master bath. A few years ago another plumber said we would need to replace the fixtures in the sinks. Jeremiah looked at them and said they were fine. This gave us confidence that he would not simply do extra things to rack up the bill.
Professional and personable were the watch words for Jeremiah.
In summary, I can highly recommend Jeremiah and Mr. Rooter. We will call on them again.
Darrow Miller
Happy Jack, AZ
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for your business:)"
Larry H.
Mar 2016
Plumbing
unknown
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for choosing Mr. Rooter Plumbing."
Michael M.
Jan 2016
Plumbing, Drain Cleaning
Dustin from Mr. Rooter Plumbing of Yavapai County was very professional and got the job done.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thanks for the positive feedback and look forward to serving your plumbing needs in the future."
Darrell L.
Oct 2015
Plumbing, Septic Tank Service
The tech, Dustin From, was very pleasant, and was happy to have us watch him do the work. Showed us one ESO that was completely frozen from corrosion etc. We used this service for septic service in January 2015 and were very pleased with it.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Thank you for choosing Mr. Rooter Plumbing and taking the time to give us some feedback on your experience. General Manager Mr. Rooter Plumbing"
Ken D.
May 2015
Plumbing, Drain Cleaning + 1 more
In the two weeks since the work has been done I've contacted Mr Rooter twice because rain has caused some drainage issues in the yard. The drainage issues are not due to their work, we are trying to get a landscaper to come out and put down stone and rebuild a swale. The drainage issues caused a hole in one spot where the new 'chamber' system was installed. I was concerned this could effect the system and warranty. Mr Rooter was here within hours. The drainage issues are not serious.
They even had a landscaper call me to see if he could help, the same day I found another.
I am impressed with their service after the job.
They even had a landscaper call me to see if he could help, the same day I found another.
I am impressed with their service after the job.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"We thank you so much for the kind review. As noted in the other posts on Angie's List we value input and comments from our customers whether the comments are positive or negative. I will be sure to share your comments with our technicians so they can be sure to see the results of their efforts. Again, thank you very much for taking the time to post this! Mr Rooter Plumbing Operations Manager"
Craig G.
Apr 2015
Plumbing
.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"We originally went out on March 5th because the pit would not empty. We recommended replacing the entire pump ejection system as the basin was damaged and undersized for the home it was servicing. The member declined and we ended up replacing the pump and installing a check valve. On top of that we replaced the metal lid on the lift station at No Charge. On March 16th we were called out again because the alarm was going off. We adjusted the float at no cost to the member, got the system to work for the time being and for the second time recommended replacing the damaged basin. Then on March 22nd we got a call the alarm was going off yet again. Once more we recommended the basin be replaced. The float was good, the pump had been replaced a couple of weeks earlier, and the basin (or pit as the member describes it) was caved in on the side which put the pump and the floats too close to the side of the basin. This caused the float to stick, which caused the alarm to go off. The cost of over $4,000 mentioned by the member was the total cost for the pump, the float, the pump basin, the installation…in other words; the complete setup. When we see something is damaged or broken and not functioning at its capacity we recommend replacement rather than Band-Aid fixes or part-by-part replacements. That approach, in the long run, ends up costing the homeowner much more money. The problem this member is having will continue until the basin is replaced. The damage to this basin is such that roots are growing into the side of it. The basin is made from a material that doesn’t allow for it to be “patched” or “fixed”…it must be replaced. I regret we didn’t do a better job in explaining this to our customer. Operations Manager Mr.Rooter Plumbing"
Art D.
Apr 2015
Plumbing, Well and Pump Service
Very poorly! Take him off your list! They're too expensive! Took two men to go out buy a pump and install a new pump and they charge me for both.
You need to do a better job of researching the contractors before adding them to your list.
You need to do a better job of researching the contractors before adding them to your list.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"We have no record whatsoever of being at this member's house. We cross referenced the name (first and last), we cross referenced the street address, and we cross referenced the city. No record of any kind showing this member is or was a customer of ours. Perhaps the service used was Roto Rooter and not Mr. Rooter. Operations Manager Mr. Rooter Plumbing"
Bradley P.
Oct 2014
Plumbing, Septic Tank Service
.
Response from Mr. Rooter Plumbing of Yavapai Coconino & Maricopa
"Obviously we hate to see unsatisfied customers. Mr. Rooter Plumbing strives to resolve any issues a customer may have with us. This case was no exception. The customer had noticed wet areas in the backyard for quite a while. She knew the areas of wetness were in the same area as the leach field but, by her own admission, didn’t call anyone to find out what the problem was because as the customer put it she “had a bad feeling”. When she finally did call, Mr Rooter technicians came out and had the septic tank pumped, repaired the effluent line from the septic tank to the distribution box, excavated, installed an entire new drainage system, backfilled all the excavation areas, repaired the influent line from the house to the septic tank and performed video inspections of the sewer lines and leach lines. The customer agreed to the charges of close to $23,000 and gave written authorization prior to the work beginning. At the conclusion of the job when it was time for payment the customer decided the price was too much. Even though there was a written agreement to the charges for all the work to be done Mr. Rooter agreed, in the interest of good customer service, to reduce the charges by about 24% for a total bill of $17,481.66. This all took place four months ago and unfortunately the customer felt the need to post a bad review, without comments, even though both sides appeared to have come to an agreement. Quality Assurance Mgr Mr. Rooter Plumbing"
Licensing
Bonded
Insured
Licensed*
Trade License Number
260875
Trade License Locale
Not Applicable
Trade License Authority
AZ ROC
Trade License Expiration
11/30/2017
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 10:30 PM
Tuesday: 7:00 AM - 10:30 PM
Wednesday: 7:00 AM - 10:30 PM
Thursday: 7:00 AM - 10:30 PM
Friday: 7:00 AM - 10:30 PM
Saturday: 7:30 AM - 10:30 PM
Sunday: 7:30 AM - 10:30 PM
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers free project estimates.
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers eco-friendly accreditations.
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers a 5% senior discount.
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers emergency services.
Yes, Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers warranties.
Mr. Rooter Plumbing of Yavapai Coconino & Maricopa offers the following services: Residential & Commercial Plumbing & Drain Cleaning, Faucets, Kitchen Sinks, Garbage Disposals, Toilets, Bath Sinks, Gas Vents, Water Softeners, Backflow Prevention, Sewer Line, Water Heaters, Clogged Drains, Pipe Repair, Septic Tanks, Video Inspections, Trenchless Repairs, & Water Quality Options.
Well Drilling.