Pitzer's One Hour Air Conditioning & Heating

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It went well.

They were good.

Good

The service has been excellent. We have used them for 5 years. They are always on time. They will come out when they say they will. Of all the companies that we have used, they are the best we have found.

The service has been great. I am very satisfied with their work. I intend to renew my contract in the spring. They made the appointments quickly and I did not have to wait very long for service.

As I said ... it was routine ssrvice. Oh, it would be nice if the technician was specific about what was done during the servicing.

We had a contract for certain guarantees, and it got to the point where they refused to honor certain things in the contract. We ended up having to go to the BBB. I even contacted their corporate office, and they some-what worked with me, but the owners felt it wasn’t their responsibility even though it was written in their contract. Their employees were good, but the overall experience with this company was not.

THE WORK PERFORMED WAS FINE. I FEEL THAT $725.88 TO INSTALL A $ 75.00 MOTOR WAS FAR TOO MUCH TO CHARGE FOR THE LESS THAN ONE HOUR IT TOOK TO PERFORM THE WORK.THE WEATHER HAD BEEN VERY HOT AT THAT TIME, WE DIDN'T KNOW OF ANY OTHER COMPANY AT THAT TIME SO WE AGREED TO PAY THE PRICE. WE ARE SENIOR FOLKS AND NEEDED SOME COOL AIR TEMPS HAD BEEN RUNNING OVER A 100 DEGREES DAILY.

Purchased unit in 07, since then the unit has not performed for 1 summer without breaking down numerous times. Techs were courteous but never seemed to find the cause, many items removed replaced and blamed but never did fix unit. We were told that the Manufacter voided our warranty and that we were lucky they replaced the outside condenser when it went out, when they could not figure out anything else they decided our duct work was bad. We called a company who came out to check it at the same time a Pitzer tech was also there checking the unit the new company stated that we did not have enough leakage in the duct work to cause the problem the Pitzer tech insisted that was the problem. The Glacier tech went under the home and checked all he could see is possibly the duct coming from the unit itself did not allow enough air so the next day he came and added a jumper duct and sealed all vents. When he turned the unit on still very little air through the vents we had him check the unit he found that the squirrel cage that Pitzer put in did not line up when it was mounted. When he placed it over the area it would push air there was no way to mount it stuck out of the unit, luckily we had the old squirrel cage he re-installed it and the air flowed like crazy, probably did not to have the jumper put in. A few days later the unit quit blowing cold air again, the pipes were hot when we called Larry he stated they could not come until the next day and there would be a charge if it was not the compressor... we decided if we had to pay we would have the other company out since Pitzer was unable to fix it in 3years, Glacier found the hard start was wired in backwards and removed it, we called Larry he stated that he could not believe this but he would probably re-imburse us at least for that service call, he never did nor did he ever mention again. The unit again did the no cold air again told $89 for service call and whatever parts we made the appointment since we felt that it was their responsibility and that they needed to honor their contract we had with them, Larry stated if the unit was working they could not troubleshoot it so we would have to pay the $89 for the call. That night when we returned from work the unit was working again so we sent a text to Larry on his work cell to cancel the appointment but requested to make an appointmment with maybe him with his expertise and to bring the file so we could possibly troubleshoot and get the unit running. He called the next day saying he was furious with us for texting him that late at night and that he would probably put us on the do not service list...He stated that his tools were rusty and he was not an a/c guy anyway. When the unit acted up the next time we called Glacier air his test showed that the airflow through the pipes and filter wad not adequate, we called York to find that the warranty with them was still in affect and they sent Glacier the parts to repair. He moved the unit a little more from the home and replaced the filter at this time the unit seems to be working. I went to their U-Win site and stated my concern after 2 submissions Larry called he asked just what is it you want, again i explained a unit that works for at least 1 summer for them to stand behind it... He again stated the manufacturer voided our warranty and again i asked for this in writing, he became aggitated stated he was inputting into the computer that we were on the do not service list good luck with a new company and hung up. I have found this company to be miss leading and not trustworthy 1hr means an extra fee and it is still when it is convenient for them. On our contract under warranty it states 24hr emergency service we called 1 night when the house was 110 degrees and all the chocolate was liquid they would not come out nor when we called anytime were we able to get service right away so i am not sure what 24 hr emergency service is. 100% satisfaction? Our unit has not worked for 1 summer without numerous visits from them from the very first year it was purchased, they would not replace just kept insisting it was something else causing the problem, so what does 100% satisfaction mean. When i told Larry that the Glacier tech thought I should speak with him since he worked for him previous and that he felt Larry would not let this go he said that he did not remember him and he would have to figure it out, in another phone call he stated that the Glacier tech did work for him over 20yrs ago and he could not believe that he would haveanything nice to say since he fired him! I felt that was un proffesional and stated well that is to bad you feel that way since he only had good things to say about you. We had a tech that came to check our outside unit while we were at work, they were suppose to call my cell phone which I had on me and let me know when he arrived they did not, instead I get a call from our security system dispatch telling me the front door showes open and the sherrif was on their way. I called my nephew who lives across the street to see if the Pitzer vehicle wads there and it was not so I headed home. I called Pitzer asking them to see if a tech accidently set the alarm off the call center tried to verify by calling the local office and he also stated Larry. He told me he would call back and let me know before he was off at 9pm, the alarm was set off at 4:23. The gentleman from the Pitzer call center did call back but only to tell me that no one returned his call so he could not verify it. The next day I finally was able to reach Larry and he stated that yes the tech said he knocked on the door the alarm sounded ( the sherrif found the door open) he went to the backyard and checked the unit but found nothing. I find it hard to believe he checked the unit without the sherrif or my nephew seeing him and cannot believe that with the door being left open and the alarm sounding that no one would contact us! This is a short version of all we have been through but felt that we would like to warn others of the experience we had with them, it has cost us so far around another $1000 to repair or add things we did not need because of Pitzer. Thank you, Robert and Leslie Lough In response, yes it is my fathers home, I did live with him at the time of purchase! It was not mentioned in their response that the blower unit was incorrect and I did not need to have the ductwork done, it was not pushing air through the vents since it did not line up with them, nor that the hard start was wired in incorrectly. When Glacier called the manufacturer they honored the warranty and sent the parts so I am still at a loss for the void. There were many more service calls made to the home for the unit freezing up through the time of install and the last visit as i even sent him a picture of it since they could not show up while the pipes were frozen, as they told us when it thaws out and it starts working they cannot diagnose the problem. If anyone goes to Lynda Circle and asks the neighbors they could confirm the frequency of visits Pitzer made to the home in question. I am not one of those people you cannot please, just someone who cares about her parents, my mom spent the last couple of her years alive hot and waiting for the aircondition repair man to show up and as I told Paul and Larry I did not want this to happen to my dad also! So again, may I restate that all we wanted was a unit that worked at least 1 summer, when I spoke to York the manuffacturer they stated that Pitzer did not ever call their troubleshoot hotline to ask for asssitance and as the tech's stated to us they did maintanence on the unit when they were there! They were always polite but they also admitted that they could not figure out what was causing the problem and each time they left stated that they really hoped that it was fixed at that time even the last visit by Pitzer tech he was not sure what was wrong and was hoping that the vent work would do it but as stated above it did not we found 2 problems that were Pitzer's fault. I still feel that if the time would have been taken with the owner to come and troubleshoot that most if not all of this could have been avoided. Thank you again.

They did fine until it came to cutting the hole in the floor. They cut the hole to big and into a stud.The floor linoleum was also cut to much so they tried to glue a piece back.Now it's coming loose.Not to happy with that.

It turned out really well. They did a good job. I have used them for years and will continue to use them.

It went fine. I would use them again.

It turned out just fine. There was no charge as it was still under warranty. I'll continue to use them.