Pitzer's One Hour Air Conditioning & Heating

Job was done correctly and professionally.

Pitzer's One Hour AC & Heating / Benjamin Franklin Plumbing of Kingman, Lake Havasu, Bullhead and Prescott are all owned by Larry Thornton On 8-19-2016 Stephen a technician from Kingman Pitzer's One Hour AC & Heating arrived to inspect my Rudd air unit. After approximately 30 minutes Stephen informed me I needed a turbo 200 capacitor and it would cost 434.00 dollars alone just for this part. Being shocked I went online and found this exact part at three online suppliers for under $50.00 and free shipping. This would suggest the cost of the part should be around $35.00 When I confronted the tech that this was unethical he smiled and replied that's what they charged. It was late Friday night and I was very hot and stressed from the heat. I sensed he knew it. He was right but I asked him to leave without repairing. The next day by 12:00pm Arizona Sommers heating & air came out and had my unit running in less than a half/hour. My bill was $125.00 that included trip charge, service and the part. In closing Pitzer's One Hour AC & Heating / Benjamin Franklin Plumbing of Kingman, Lake Havasu, Bullhead and Prescott based on this one transaction would have the appearance of an unethical and corrupt corporation I can only imagine all the innocent seniors and unknowledgeable folks who were taken advantage off, especially those on a fixed income. As Stephan the tech was leaving my driveway I told him have a safe trip and hoped he was to get paid for all that driving because I thought his next stop was approximately 90 miles to the north. He replied “No I’m Paid on Commission” at this time I wondered if this was a large contributing factor at their attempt to extremely overprice/rip-off their customers. I suspected this is the corporate culture driven by the owner of Pitzer's One Hour Air Conditioning, Larry Thornton.

Actually the installation went well. All the service people showed up on time, they were in uniform, and were always professional. They all seem to be on a short leash from corporate as to what they can say or do, and they have lots of paperwork to initial and sign. They want to keep their job and I want my A/C unit installed so we comply to the formalities. We needed a crane to lift the unit on the roof and the installers cut sheet metal to custom fit the connection to the main duct. They taped and sealed everything and on that hot over 100* F day I had cool air pumping through out the house. This is a vacation house for me and come out once or twice a month in the summer, and less frequent in the winter. I have guests in my house this winter. I get a call from my guests complaining that every time they turn the heat on, they get a sewer smell pumped into the house. I'm in a panic, calling anyone to troubleshoot this dilemma is going to cost big bucks, and who knows if the recommended work will solve the problem. My guest happen to work in city sewer and plumbing for 35 years and managed to figure out the problem. My sewage vent stack on my roof was within a foot of my old air unit. No one (out of roughly 10 employees overall) ever said that this is not to code and could be a potential problem. When they installed the new unit, the vent stack was now in the way, so they cut it down and plopped the A/C unit directly over it. Never said a word. So my guests got on the roof with photos of my old unit showing the vent stack and with some pvc rerouted the stack around the air conditioner so they can safely stay in the house and actually heat it without sewage gas odor. Since this is a plumbing and heating company that charges a little higher than their competitors, I find this issue an example of GROSS NEGLIGENCE. I don't know BHC building codes but in Los Angeles a vent stack is supposed to be 10 feet from an A/C unit or the stack needs to exceed 2 ft above the top of the unit. I don't know why it took so long for the problem to manifest however it should not have happened in the first place! I am on a payment program to pay this thing off and having this issue surface really p***** me off.

Quick, all is good with the equipment.

they were very good I will use them again/ I have a contract twice a year the service my heating and air condition

We like their service. Chris, the guy who comes out, does a good job. I would recommend them to anybody.

They were great. They were on time and efficient. We are very happy with their service. We also took out an annual contract with them.

They have great response times and are courteous. They also provide helpful information and feedback about your unit.

The work itself turned out great, as far as I can tell. While they were up there replacing the motor, they pointed out other things that needed to be worked on. They claimed that the coil tube had gone bad and needed to be replaced. They also sold us a special for some additional work with a one year service warranty. However, I have some issues with how they handled certain things. When they came out to follow up on the work in March, they goofed and moved up the date on my mother, who was getting the work done.

They were really nice. They did a good job and we haven’t had any problems with the air conditioner.

They let us know what needed to be worked on. They were on time and professional.

They were great. They were very informative, told me exactly what I needed, and what I would be paying for.

AWFUL! We were told they would be at the house between 9am and 10am. They finally arrived at 3:30pm. Charged $59 just to come out. Took them about 2 hours to tell me that the fan blades were stuck and to change 1 fuse. Charged an additional $175 for services. The next day the air conditioner broke down again. They came out that day, replace the SAME fuse and charged us another $159. The following day, it stopped working again. Once again they changed the same fuse, charged us again and left a mess on the roof. The next day, the unit broke down yet again. We called Pitzer and was told they wouldn't be able to come out until 2 days later. 115 degrees, 3 kids, a cat and a dog with no air conditioner!! We called the husband of a friend who worked for himself in Las Vegas. He came down and discovered that the fuses that had been used were too small for the unit. He replaced them that day and we had no issues after that. I will never use Pitzer again

Waiting for company to come and fix duct system so the pressure is right going into house. The little unit that was there my electric was half of what it was after they installed this huge unit that does not cool the house like the little unit did. I never saw Pitzer check the pressure inside of the house, the other companies both told me after adding coolant that it wasn't installed correctly. It was hard to find someone that wanted to redo there work, but after all the times they worked on it and was always something else and more expensive I figure I needed someone who knew what they were doing.

entsrained repairmener and would never buy aany

Professional from start to finish. Could have been taken advantage of but in the opinion of the workers new seals were not needed so office was called and bill was reduced by $415. The estimator on the 18th could not see the condition of the seals due to high ceilings but assumed seals would be needed due to dust on furniture and book shelves. After examination by workers seals were found to be in good condition so that part of the service was cancelled.

It always goes well. They are professional, proficient, and extremely clean.

We have used their service for years. They are very good. They are very thorough as well. We call them and they are prompt, on time, and they are very flexible with scheduling as well.

They were thorough and did a good job. They gave a good price for the repair. They were very quick and came when they said they would.

The service has been fine. They do a very good job.

We are happy with their service. We are happy with them and when we call they will come out.

The service turned out very well. The gentleman that came out was very polite and pleasant. His name was Jeff.

They are very nice to work with. They were very quick with the service.

I like their service and will continue to use them. Their guys always seem to be knowledgable.

The service has been really good. They do what they have to do and provide good service. They clean up after themselves and they are clean and professional employees as well. They come when they say they will. I had an emergency in the past and they came within 24 hours.