Get matched with top storm drain installation pros in Agua Linda, AZ

"Post sales follow up by my salesperson is non existent. I needed some information regarding tax credits as promised as I was completing my tax return. I called the office requesting that my sales person give me a call back. I only had a couple questions. Then I left a message on his contact number. I did not receive any call. So much for being a "Diamond Club" member."

"He makes sure the jobs are done on time. I can rely on him. He does what it takes to make the client happy"

"Professional- on time and competitive price"

"Fixed plumbing to the house and to the irrigation system. The plumber was on time with quality workmanship."

"Gaciel and his crew replaced all our windows, flooring throughout the house, and completely remodeled our kitchen. From start to finish communication was excellant. They showed up everyday, worked hard to do everything well, accepted my last minute changes, and cleaned up before leaving each day. I am thrilled with the finished product!"

"**Unprofessional and Unreliable Service – Avoid Rooter Ranger** We had an extremely disappointing experience with Rooter Ranger. From start to finish, the job was plagued by poor communication, unprofessional behavior, and a lack of accountability. We feel misled, overcharged, and left with incomplete and subpar work. **Key Issues:** 1. **Invoice Inaccuracies** - The initial invoice labeled as an estimate was never updated to reflect the actual scope of work. We were charged for tasks, like concrete removal, that weren’t even performed. - Despite the work remaining unfinished, Rooter Ranger pushed to collect payment prematurely, making us question their commitment to completing the job. 2. **False Promises** - The company assured us they’d assist with the insurance process and provide a non-invasive solution for pipe repairs. Both claims turned out to be false. We had to seek external help for insurance, and despite promises, they wanted to damage our kitchen floor and we had to come up with a solution that came with additional cost unaccounted for. 3. **Dishwasher Oversight** - A critical error involving the dishwasher line was ignored until we identified it. This required additional, costly fixes that Rooter Ranger failed to cover or manage professionally. 4. **Workmanship Issues** - Structural mistakes, uneven concrete, and poorly installed plumbing were common throughout the job. For instance, toilets were installed improperly, and the master bathroom plumbing still leaks. 5. **Permit and Inspection Failures** - The permit process was mismanaged, leading to failed inspections. Rooter Ranger failed to communicate inspection results and left us to manage issues with city inspectors. At this point I still don't know if we passed inspection 6. **Unprofessional Conduct** - The revolving door of inexperienced workers made it feel like we were relying on unqualified friends rather than professionals. - We have called leaders, supervisors and directors about issues and everyone we have talked with has since dropped the ball and communicated property or taken any sense of accountability. In summary, our experience with Rooter Ranger was unacceptable. Their poor communication, unprofessionalism, and lack of quality control left us frustrated and forced to handle their oversights ourselves. We still have leaks, we feel we have been ripped off and still no idea we have passed city inspection. We would not recommend this company to anyone seeking reliable or professional plumbing services."

"Charlie is very polite, he was COVID safe. He walked us through everything that was going on with our furnace."

"Francis said it would take 3 days to complete, but it took 8 days. It was wood look tile, and I said I wanted it totally random pattern, but the tiles weren't totally random. �His sub-contractor (Jesus also said call him Jesse) made a mess between the neighbors and my house cleaning tools and buckets. I said I wanted transitions to other rooms like the one already done, but not like them. Took a while to get Francis to come over to look at mistake, then he wanted me to call Jesse, so I did. Jesse� kept saying he will come next Wednesday, but lied over and over. Finally about 2 1/2 months later I got them both to come together. We all made an agreement to sort of fix it, but 2 more weeks of lies from Jesse then no contact. I haven't heard from either one of them for over a month now, so I'm done with them. After years of wanting to get this done, I?m disappointed I spent over $3,000 and it?s not like I wanted. I guess my only choice to get it done correctly is to sue them."