Response from Fixed Rate Moving, Inc
Hello, We are sorry you believe we were not helpful! As stated in our initial phone conversation about the matter, we would do everything in our power to investigate, find fault, and convict if possible. We have a zero tolerance for theft and take the matter seriously! Since we are limited in resources as well as what we can legally do to investigate, we had asked that you turn this over to the police and let us know how we could further assist. Just for your information, we did as much as we know to do. We set up individual private meetings with all employees on your job, asked questions and cross referenced all the answers. We even called the stores where you had stated the card was used, trying to track when and where certain people were and if one could be responsible. We are not police so most people were reluctant to help. Luckily for you all, the amounts credited were minor and your credit card carrier covered all your losses so you were not out any money. Had this not been the case we would have certainly stepped in to assist if any fault was found. Unfortunately theft in the workplace is a widespread problem that haunts not just the moving industry but nearly every type of business. This being said, we in no way, think it is ok or acceptable. With background checks, pre screens, a zero tolerance standard and more, we do our best to ensure this not an issue with our Co. We also try to educate our customers when possible about preventative measures they can take to decrease any chances of this happening to them. We appreciate you as a customer and apologize for any inconvenience we may have caused!