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Top To Bottom Cleaning

House Cleaning

About us

May contact through email.

Business highlights

24 years of trusted experience

Services we offer

House cleaning

Services we don't offer

laundry

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.826 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 26-26 of 26 reviews

Richelle A.
11/2012
1.0
house cleaning
  + -1 more
see above
Description of Work: I contacted Top to Bottom Cleaning about having most of my house cleaned. There were 2 rooms that I was not going to have cleaned. When I initially called, I had to leave a voicemail and my call was returned fairly quickly. Since it was after hours, I was told that someone would call me the next day to arrange a time for someone to come look at the house and give me an estimate. I received a call 2 days later and did set up a time for someone to come over. On the day of the appointment, I had arranged for my mother to go to my house since I was stuck at work. Unfortunately, she at the last minute couldn't go and I left work to run home and meet whoever was going to be there. I was almost 10 minutes late and their representative was waiting outside. We both went and I showed her the rooms I wanted cleaned and she exlained what all they did in detail. She left me some information and told me that another person would call me the next to go over prices and set the cleaning appontment, No one ever called and I never heard another word from this company. I didn't bother to call back. It was apparent to me they obviously didn't want the job.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Response from Top To Bottom Cleaning
As the owner of Top To Bottom Cleaning service let me start by saying, it us our goal to completely satisfy each and every one of our customers to the best of our ability. That being said, I usually do all quotes myself. On the off chance that I am to busy, I send my longest and best employee to do the quote.Her name is Kim and she has done numerous quotes in the past. I ALWAYS follow up to make sure things go the way they are suppose to. This quote was done approx. two months ago. I received the call from rachelle on my answering machine(as I do not answer my phone while I am working out of respect for the customer that is paying for my time). It was in the evening when I returned her call. I told her that someone would call her the following day to set up an apt. for the quote. I called Kim the following day to make sure she had called to set up the quote, she told me she had attempted several times to call her but got no answer. I told ger to keep trying. It took us two days to finally reach her. At this time, Kim set up a time to do the quote. When I called Kim to see how the quote went, she informed me that she had been waiting outside for fifteen minutes but no one was home. I told her to wait five more minutes and if no one showed she could leave. As she was about to leave, Rachelle showed up. Kim went in, left our checklist and told Rachelle she would call the following day with the quote. The Customer explained that she worked at a bank and would not readily be available to answer the phone. She asked Kim if she could leave the quote on her machine. The following day I called Kim to see if she had accepted the quote. Kim told me that she tried to reach Rachelle but she was unavailable so she left the quote on her answering machine as the Customer had instructed. We never heard back from the Customer. The Customer, if you get an opportunity to read this, I will be glad to come do the quote and the clean personally. I apologize for your experience. As I said, Top To Bottom goes above and beyond to make sure each and every one if our customers is satisfied. I would be glad to give you a discount on your housecleaning as a result of your bad experience.
    • 1
    • 2(current)

Contact information

284 Bowen Bend, Wetumpka, AL 36093


Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning

FAQ

Top To Bottom Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Top To Bottom Cleaning accepts the following forms of payment: Check
Yes, Top To Bottom Cleaning offers free project estimates.
No, Top To Bottom Cleaning does not offer eco-friendly accreditations.
No, Top To Bottom Cleaning does not offer a senior discount.
No, Top To Bottom Cleaning does not offer emergency services.
No, Top To Bottom Cleaning does not offer warranties.
Top To Bottom Cleaning offers the following services: House cleaning
laundry

Contact information

284 Bowen Bend, Wetumpka, AL 36093


Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed