Get matched with top appliance repair pros in Toney, AL

"Although the repair took a couple of visits to fix on our older fridge (as old as early 2000s), in the end it was fixed and we were not charged for the labor on the second visit. I'm so glad we didn't have to buy a new fridge. I understand that diagnosing things on systems like this can take a little trial of things to test and check components, so the fact that it took a couple of visits didn't bother me. The technician was pleasant enough to deal with and efficient. I thought she explained things well, which was very nice. I have no complaints!"

"They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped"

"I contracted the services of this company with the total coverage plan for my air conditioning and appliances, I did not see the real reviews before contracting and for two years I was paying on time and they don't want fixed my AC. Just said that I get $500.00 and that I fixed it by myself. It's the worts company."

"ChoiceHome Warranty IT IS THE WORSE...CUSTOMER SERVICE IS EXTREMELY POOR....YOU NEVER ACTUALLY GET A STRAIGHT ANSWER WHEN REPORTING ANY ISSUES...THEY ALWAYS HAVE TO CALL TOU BACK WHEN YOU CALL...THAT'S SO THE CALL CAN'T BE RECORDED. AND THE REASON FOR NOT RECORDING THEIR CALLS IS BECAUSE THEY ARE LIARS!!!! IT TOOK THEM 3 WEEKS TO REPLACE MY HOT WATER HEATER....BECAUSE THEY (MANAGERS) LIED AND TOLD ME THE APPLIANCE WAS ON THE TECHNICIANS TRUCK WHEN IN FACT I CONTACTED THE VENDOR AND I WAS TOLD THEY NEVER EVEN RECEIVED A PURCHASE ORDER THE THE HOT WATER HEATER....IT WAS A COMPLETE NIGHTMARE...ALSO I SPENT DAYS WEEKS AND HOURS ON THE PHONE TO RESOLVE THIS..BECAUSE AS SOON AS THE REPRESENTATIVES HEARD MY FRUSTRATION THE CALL WOULD CONVIENTLY BE DISCONNECTED...I COULD GO ON BUT I THINK 🤔 THAT SHOULD BE ENOUGH. STSY AWAY FROM CHOICE HOME WARRANTY!!!"

"They arrived and looked at the air conditioner and determined that it needed a capacitor. They presented me with a bill of $255.89. I said that this must be a mistake. I had capacitors replaced before for $90.00. They had my credit card information from a call last year. They asked for a signature. I refused to sign and declined the service. They called the service manager. I asked for an accounting of parts and labor. They said the charge was a flat fee with no breakdown. I told them that I did not agree to the price, but I would pay the quoted $65.00 for the service call. They said that the charge for $255.89 had already gone through (with no signature nor agreement) and that I would have to pay it and request a refund. I contacted the credit card company to dispute the unauthorized charge. If I am in luck, the charge will be voided. I believe that their behavior is unethical. They agree to a price for a service call then they give you no option but to pay whatever they choose without disclosure. They use their knowledge of your credit card number to bill you without authorization. I believe that are other companies that will disclose their prices before charging you."

"The customer service with respect to the two women I spoke with taking calls was excellent, but that is unfortunately the only thing I can speak of highly with respect to our experience with Mr. Appliance of Huntsville. We contacted them for a diagnostic on our older model Samsung refrigerator that was no longer cooling. The service technician that took care of the call said "with 99% certainty it is the computer" and proceeded to replace this part to the tune of over $600. Not even 24 hours post repair it was evident that the issue was not the computer as the refrigerator still did not work. (We did learn later that this was the least likely culprit in this situation, the thermistor being the usual suspect). We reached out to let them know the refrigerator was still broken and they sent the tech back over who now decided without performing another diagnostic it was the fan. He replaced the fan but refused to leave our old fan. When we questioned him politely about his process he threatened to leave. We were not charged for the visit (which was appropriate), however this fix did not work either. We called again and this time the technician came over with his supervisor. We overheard Samsung on the phone scolding the technician for not doing a diagnostic he suggested. They fixed the appliance, but refused to let us know what was fixed and told us to reach out to the office for that information. I then had to call back in to find out what the fix was, and as it turned out, the thermistor was in fact what fixed the problem. I then asked for an itemized receipt for the costs of the parts as well as the repair service. They sent a receipt that was again not itemized. I called in again to ask for an itemized receipt as I don't feel it is right to pay for the most expensive part/repair when the actual part that fixed the refrigerator costs between $30-$50. They have repeatedly refused to send an itemized receipt and now they refuse to contact us. We want to pay for their diagnosis and the appropriate fix, which from our research is no more than $250, certainly not $600+ tax! We feel their customer service is lacking from both an administrative side and a technician side. In addition, with their lack of transparency in their billing practices and predatory service model doing the most expensive repair first, we cannot in conscious recommend this company to anyone."