Response from SOUTHERN APPEAL LANDSCAPE MANAGEMENT LLC
Southern Appeal Landscape prides itself on complete customer satisfaction. However, we are limited by the customers response to calls and emails. As you can see from below, this was our response to the customer and received no response: SOUTHERN APPEAL LANDSCAPE MANAGEMENT LLC 10/12/2015 Ms. Poulos, We will give you a call on Tuesday afternoon to set up a day for the service. Thank You, Jim Trawick November 3rd was one of the customers scheduled dates and this is when the service was set up to be performed. SOUTHERN APPEAL LANDSCAPE MANAGEMENT LLC 10/23/2015 Ms. Poulos, I tried several times to contact you today. I got your message about not hearing from us. I reviewed my notes from our conservation on Oct. 13th and we set up the irrigation checkout for November 3rd which was one of your requested dates. I had made a note to contact you when I returned if there was a problem with that day. We have you on the calendar and it is also noted we were to call on Nov. 2nd for a reminder. I apologize if there is some confusion on my part. Per our conversation I assumed everything was set up. Please let us know if you want to proceed. We strive to ensure complete satisfaction with our service and by no means intended to neglect our commitment to you. Best Regards, Jim Trawick [Member Name Removed] would not respond to emails through Angie's List, or calls made to her cell phone or office phone. We regret that this customer did not make note of our scheduled service or remember our call on Oct. 13th. However, without responding back to us we can not control the response. Please don't blame the contractor for not responding when they made every effort to respond appropriately. Southern Appeal Landscape Management Team