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Act One Cleaning

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Act One Cleaning can polish and refinish natural stone such as marble, travertine and granite. Carpet and upholstery cleaning is done to an extraordinarily high standard. We do move-in cleaning, move-out cleaning and post construction cleanup. Commercial work is also welcomed. All work is priced and explained beforehand, done to your satisfaction and yes, we love referrals! Ask about your special needs, we will design a cleaning protocol for you. Your check is acceptable payment, due on completion of work. Don't forget to ask for the Angie's List 10% discount! All work guaranteed. Licensed and fully insured. Family owned and operated.

Business highlights

13 years of trusted experience

Services we offer

Residential & commercial. Housecleaning - carpet, walls & baseboards, cabinets & appliances, tile & grout, upholstery, bathroom fixtures, gum & urine stain removal, move in & move out cleaning, surface mold removal. Marble and Granite refinishing and restoration.

Services we don't offer

Painting. Repair.

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0142 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 101-125 of 142 reviews

Raymond W.
09/2017
5.0
carpet cleaners
  + -1 more
Very pleased with the job
Description of Work: Stephen cleaned our carpet and tile/grout in the kitchen. He did a great job in the kitchen but the living room carpet, which was in desperate need, he worked miracles!! We could not be happier with the job he did

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Act One Cleaning
There was a lot of family time in that carpet for sure, hahaha! It is in great physical condition and should give you many more years of good service. Thank you for being willing to wait an entire month for my back to heal. Customers like you are why I love this work so much.

Terry V.
09/2017
5.0
carpet cleaners
  + -1 more
very well. prompt and professional
Description of Work: entire home carpet cleaning and protectant

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$933

Response from Act One Cleaning
I won't pretend it was easy, hahaha! Berber carpet can hide an astonishing amount of soil and you have a LOT of carpet. But it was very nice to meet you and I think you will get many more years of service from that carpet. Best of luck and much happiness in your new home.

Shelly T.
07/2017
5.0
carpet cleaners
  + -1 more
Excellent customer service
Description of Work: Called to discuss carpet cleaning. Mr. Hamilton was not able to meet my schedule (very short notice) but he spent about 15 mins. telling me what to look for in a carpet cleaning service, questions to ask potential cleaning services, etc. I will certainly call Mr. Hamilton in the future for carpet cleaning!

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Act One Cleaning
Often, people wonder just what they should look for. A little information can prevent problems and it was time well spent.

Debi K.
07/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very well!
Description of Work: entire medical clinic carpet cleaned and chairs also cleaned. I have this on an every 6 month schedule and would not hire anyone else but this business

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$590

Response from Act One Cleaning
Cleaning the carpets and furniture at your clinic makes me feel as if I participate in the good work that you do there. Thank you for your kind words.

Ronnie W.
04/2017
5.0
ceramic tile, floor cleaning
  + 0 more
Excellent work
Description of Work: Stripped, and waxed floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Act One Cleaning
Ooooohhh, this was a tough one! But the crew really enjoyed meeting you and learned a great deal from the work. Thank you for trusting us to work in your place of business!

Gary M.
02/2017
4.0
carpet cleaners
  + -1 more
They did a good job.
Description of Work: carpet cleaning.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$260

Response from Act One Cleaning
I'm a little puzzled, because while I did give you a quote for carpet cleaning on November 11, ($241) we never heard back from you and did not do the work. I wonder if perhaps you hired some other company at $260 and got mixed up on the name? However, any time a customer has any concern with cost or quality, we are glad to do all possible to make you completely satisfied BEFORE accepting payment. This even extends to issues that may arise after the work is done, such as spots that appear, or odors. Those are rare, but if they occur I gladly return to fix them. I want you to feel confident that you will always get my best work.

Lysle T.
07/2016
5.0
carpet cleaners
  + -1 more
.
Description of Work: ..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy W.
06/2016
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Act One Cleaning
We were glad to take care of your needs. Any time you have even a little concern, please don't hesitate to bring it up. My goal is to leave every one of our customers completely satisfied with the work, the value, even the way they were treated!

Elizabeth S.
05/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Act One Cleaning
It was so nice to meet you and take care of your home. Please call anytime we can be of service.

Richard D.
04/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: They are amazing!!! Attention to detail and did an excellent job cleaning my carpets. If I didn't like the end result they used another technique on those areas and was very pleased. Very pleasant people with a good heart and not afraid of hard work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Act One Cleaning
I am so proud of my elves, they are such good young people and I thank you for your kind words. When you are ready, we will gladly return to do the hardwood floors.

Judy M.
03/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Fabulous company and crew. Would higly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Act One Cleaning
Thank you for letting us come to your home and serve you!

Mary B.
02/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They were fantastic. Clean and thorough and very professional. |I would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Act One Cleaning
We really enjoyed meeting you and working for you! You have a wonderful home and the whole crew appreciated the chance to be of service. Please don't hesitate to call at any time if it needs a touch up.

Barry H.
02/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Act One Cleaning
We are so appreciative of your trust in allowing us to enter your home while you are at work. There is no higher compliment!

Mary Ellen M.
07/2013
5.0
carpet cleaners
  + -1 more
I think he had to drive about an hour to get here. It was good. Steve was very thorough in explaining his process. He was prompt in returning calls. He made me feel good about the work that he was going to be doing and that our carpet would be in good hands. His price was a little high but he said that going in, that he was not the cheapest. He was here for a long time.
Description of Work: We used the carpet cleaning services of Act One Cleaning. He cleaned one room and an area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Act One Cleaning
Thank you for the nice words. Don't ever worry about how far I have to drive, we all appreciate your business and even more, your trust. It is true that I am slow and methodical, haha! What matters most is that you are happy with the results.

Rachel T.
05/2013
5.0
carpet cleaners, ceramic tile, floor cleaning, upholstery cleaning
  + 2 more
They did an amazing job, outcome was great. Customer service is amazing. The difference in the before and after it made my tile look like I replaced it. When he felt like my carpets didn't get clean enough the first time he did it a second time.
Description of Work: They cleaned my carpets, couch, tile and grout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Act One Cleaning
(deleted member name), it was a pleasure to serve your family. All of us wish you the very best in your new home.

Jaine M.
04/2013
5.0
carpet cleaners, ceramic tile
  + 0 more
I found Act One on Angie's list. I was impressed with the reviews. I contacted Act One and received a visit from Mr. Hamiton that same day. He looked at the job and explained the process he would use to get my grout and area rug clean. On the schedule day of service he arrived with an assistant at the stated time. His work was excellent. He also guarantees your satisfaction. His services were very reasonably priced.
Description of Work: Tile and grout in 2 kitchen areas cleaned. Two area rugs also cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Act One Cleaning
Thank you! With visitors coming I know you wanted that persian rug and the tiled floors to be nice again. Your home is lovely and I am sure your guests will have a wonderful time. Thank you for permitting us to be of service!

Krishna W.
04/2013
5.0
floor cleaning
  + -1 more
They were fine. They were prompt, they did the thing, and they left. They were good. I didn’t compare prices so it would be hard to say. I would recommend them.
Description of Work: I used Act One Cleaning for floor cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jon F.
12/2012
5.0
carpet cleaners
  + -1 more
I found them efficient and possibly the best cleaning job that I have experienced. They made my very old carpet look good! I highly recommend this company.
Description of Work: Came in and was very courteous and efficient. Went through the process in detail and told me cost and what to expect.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Act One Cleaning
Thank you for your kind words! It is an honor to be invited into someone's home and a pleasure to meet you.

Laura R.
10/2012
5.0
blind cleaning, ceramic tile, countertops, floor cleaning, house cleaning, window cleaning
  + 4 more
I found Act One on Angie's list and then went to their website for more info. I was looking for someone to deep clean a home rather than just surface clean with detergent and a wet rag. The owner called me back and we arranged the first cleaning for a few of the rooms, especially the kitchen. I was really impressed with the initial work so I asked the owner to come back later to finish the rest of the home. The next time I need deep cleaning, I will definitely call Act One.
Description of Work: I was preparing to move into a home that hadn't been lived in for at least a year. Act One Cleaning spent 2 1/2 days deep cleaning and sanitizing the home. This is not your typical surface house cleaning. This service removed the accumulated dust and dirt using their steam vacuum device. Here are some examples of what they did in the house: removed terrible rust stains from the bath tub, removed significant stains from the brick tile in the sun room, removed the dust from the closets, freshened the hard wood floors, cleaned behind the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Act One Cleaning
Your home is unusual and beautiful. I hope you have many happy years there!

Judy M.
10/2012
5.0
carpet cleaners
  + -1 more
Mr. Hamilton replied quickly to my initial phone call to gather information. He gave me an estimate for work to be done before he began and made no attempt to "up the ticket" with protectors and deodorizers, which was a refreshing change! he thoroughly cleaned my carpet and was very polite and professional. There is no comparison between Act One and the big company, "hurry in and hurry out, we have another job to get to" guys. He took his time to go over all areas very well for cleaning and just as important, water extraction. My carpets were dry in 4 hours instead of the usual 8 to 10 that it takes when the other guys do it. I would highly recommend Act One and will definitely use them again!
Description of Work: Carpet cleaning of 4 bedrooms, hallway, and stairs. He did not charge extra per square foot for stairs. He did not charge extra for a large area rug vs. wall to wall carpet, just a cents per foot rate. One large rug was wool, which some companies are reluctant to touch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Act One Cleaning
Thank you for your kind words. I have to admit a genuine sense of relief when those stains in the wool rug finally came clean! I appreciated your patience and enjoyed working for you.

Diann W.
09/2012
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Mr. Hamilton of Act One Cleaning did an amazing job cleaning our carpet in bedrooms, carpet in motorhome, and den furniture. I talked with someone at the company on Thursday about what I wanted done. Mr. Hamilton was at my house the next morning at 9:00. He is very professional, knowledgeable, thorough and very personable in working with me to achieve the best possible rate for the jobs I wanted done. The den furniture looked like new and the carpet in the motorhome looked amazing. The rooms were left with a very pleasant smell and sparkling carpet and furniture. I highly recommend Act One Cleaning.
Description of Work: Mr. Hamilton of Act One Cleaning cleaned the carpet in 2 bedrooms, the carpet in our motorhome and furniture in the den.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Christine S.
06/2012
5.0
house cleaning
  + -1 more
Stephen of Act One Cleaning was very professional and well equipped to handle deep cleaning of your home or office.
Description of Work: Stephen of Act One Cleaning came to my house to give an estimate on helping me get my house cleaned. He was very professional and demonstrated his steam cleaning equipment. Even though he does a much deeper type of cleaning than I actually need - he spent 2 hours with me on a Saturday showing me cleaning techniques and machinery that can help in keeping our home a clean and healthy environment. I would recommend his services to anyone that is in need of really professional service and deep cleaning of their home, floors, carpet, tile etc. He definitely has the equipment to handle it and is very professional in the process.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dee R.
05/2012
5.0
carpet cleaners
  + -1 more
Called this company and got an appointment the same day. The owner came on time and was very nice and professional. He explained to me that he was not like other carpet cleaning companies and he did not have to rush. He stated he was here to clean my carpets and no matter how long it took he would do the best job that he could. He took his time and treated the spots and did a very good job. My carpet almost looked new. He guarantees his work and is very reliable. I would definately use this company again. Fair price and didnt add on extra charges for spot cleaning and pet odors...Thank u Act One Cleaning.
Description of Work: Great service. He was very professional and explained his services well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Act One Cleaning
[member name removed], I had a blast working on the carpets at your house. You have a wonderful family who kept me laughing the whole time, haha! If you ever get spills or stains, please give me a holler and we'll get them out in short order.

ellen A.
04/2012
5.0
carpet cleaners, ceramic tile, countertops, floor cleaning, house cleaning, marble & granite
  + 4 more
Needed carpets cleaned and bathroom tiles and grout cleaned. Best job I have had done.
Description of Work: Excellent new technology with steam! All germs dead!! Very friendly and respectful. Arrived on time and did the work that was promised. Will use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Act One Cleaning
[member name removed], it has been a joy to meet you and your husband. One of the things I love most about this business is the friendships that form quite naturally; you two are the best! Thank you for the kind review and the referrals!

Leah M.
04/2012
5.0
carpet cleaners
  + -1 more
The thing I love the most is that my house now smells so much fresher and the carpets were dry within just a few hours. Normally it takes at least a day for the carpets to dry. He did such a wonderful job all the way around. The service that I got for the money was excellent, a fantastic value.
Description of Work: He came and cleaned my carpets, about 1500 square feet. He did spot cleaning, and said he'd call back in a year to check on his work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Response from Act One Cleaning
[Member name removed], I truly enjoyed the drive up to Fayetteville and the wonderful view from your house. Thank you for using Act One and thank you for the very kind review!

Contact information

515 Bay Point Dr, Rainbow City, AL 35906

http://www.actonecleaning.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Countertops and Backsplashes,
Hardwood Flooring Sales and Installation,
Marble and Granite

FAQ

Act One Cleaning is currently rated 5 overall out of 5.

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Act One Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Act One Cleaning offers free project estimates.
Yes, Act One Cleaning offers eco-friendly accreditations.
No, Act One Cleaning does not offer a senior discount.
No, Act One Cleaning does not offer emergency services.
No, Act One Cleaning does not offer warranties.
Act One Cleaning offers the following services: Residential & commercial. Housecleaning - carpet, walls & baseboards, cabinets & appliances, tile & grout, upholstery, bathroom fixtures, gum & urine stain removal, move in & move out cleaning, surface mold removal. Marble and Granite refinishing and restoration.
Painting. Repair.

Contact information

515 Bay Point Dr, Rainbow City, AL 35906

http://www.actonecleaning.com

Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM