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Riverchase Carpet and Flooring

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Full service flooring retailer. Carpet, hardwood, and tile. All major brands plus installation and design center.

Business highlights

30 years of trusted experience

Services we offer

FREE inhome or office measurements and consultation Sales and installation of all types of flooring.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.748 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
6%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Showing 26-48 of 48 reviews

Todd B.
02/2017
5.0
flooring contractor, hardwood floor
  + 0 more
Throughout the house.
Description of Work: Needed nasty old green carpet pulled up and replaced with hardwood flooring. We ended up going with vinyl planking for durability. Looks great, and the guys who installed it did a fantastic job and were extremely professional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dee S.
03/2016
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor
  + 2 more
unknown
Description of Work: Matched and Installed hardwoods in 3 bedrooms and closet. Installed ceramic tile in two baths and dressing rooms. This company was professional, fast, and tidy. Their prices were definitely fair market for the products and installation labor cost. I would definitely use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Barbara P.
02/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: I have used Riverchase Flooring several times since we moved to Hoover and they have provided good service and value for the jobs done. Most recently, I used them for a tile job in our second home out of state. The decorator I was fortunate enough to have did a superb job in matching my existing fixtures and pulling everything together - using just pictures taken by me. She also took care of ordering and delivering my tile. I highly recommend Riverchase Flooring.
Rating CategoryRating out of 5
Yes, I recommend this pro

sarah B.
05/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: New carpet in the living room and the hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,275

John P.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Everything went great. The hardest part of the entire process was deciding on the actual flooring design/pattern itself. My wife and I stopped in the store on a Saturday and Jeffery let us take several samples home to see how they looked. He set up an appointment for the following Monday to come by and measure the area to be re-floored. His appointment was at 10 am and he arrived promptly at 10. He made his measurements and returned to the store to work us up an estimate. We had agreed when he was here that he would email me the estimate which I received within a couple of hours of his coming by. The price was acceptable and I approved the purchase and tentatively set up the installation date. Later that day I dropped by the store to give them the deposit to do the work and to firm up installation. In order to save a little money I was removing the old laminate flooring and prepping the sub-floor so I needed some time to complete my part. We set up a date & time the flooring would be delivered and also a day/time for the installation (the flooring needed to be delivered in advance of installation in order to allow it to acclimate to the temperature and humidity of the house). Delivery was was made on a Friday and the installation crew showed up as scheduled the following Monday. Everything went very smooth and the crew had the flooring down in no-time. The installation crew was very courteous and hard working. Couldn't have asked for a nicer pair, I'm glad I followed other recommendations here on Angie's List and went with Riverchase Carpet and Flooring and will not hesitate to work with them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Brian N.
07/2014
5.0
carpet installation
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Narcissus W.
07/2014
5.0
carpet installation
  + -1 more
unknown
Description of Work: Everything went as planned. They gave me a 2 hr window of their arrival time. They worked very quickly and put everything back in the right place. There was no mess or damage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$970

Tom M.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: Installed carpeting in my office building

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

becky H.
07/2012
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Salesman went over and above in educating me on the options. Since this is a rental house I was trying to stay within a budget and still get attractive, durable products. Was very pleased with the communication during the entire job and the quickness with which it was performed.
Description of Work: Removed and discarded old carpet. Installed carpet in bedrooms/den and hardwood in living/dining room and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,350

Lori D.
07/2012
5.0
carpet installation, flooring contractor
  + 0 more
Overall, it was a wonderful transaction. My furniture had to be moved and carpet was put in 3 bedrooms and the foyer. It was completed on time and neatly.
Description of Work: Jo is awesome. She came and measured and suggested the perfect carpet and color. Service was prompt and perfect. I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Jimmie L.
06/2012
5.0
carpet installation
  + -1 more
The best experience I have had with a carpet company. Great job installing, great price. Professional all the way. Would recommend them highly to anyone looking for flooring.Just a pleasure to do business with.
Description of Work: Carpet purchase and installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Heidi F.
05/2012
5.0
carpet installation, flooring contractor
  + 0 more
Mr. Street was very helpful when it came to choosing the carpets. He was mindful of our budget and was eager to find the best carpets for our needs. We were allowed to take samples home to get a better feel for how it would look in each room. He was always available to meet or discuss our project. The carpet arrived in a matter of days. John even came out on install day to make sure everything was installed correctly. We originally thought the big box store would be much cheaper than Riverchase, but that was not the case at all and the customer service at Riverchase was excellent. We will definitely use them again!
Description of Work: John Street helped us in the store to choose 3 different carpets for our new house. He came out to the house and measured at no charge then discussed our options. The carpet was ordered and arrived in a matter of days. We set an install date and the technicians installed it in 1 day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Maureen C.
05/2012
5.0
carpet installation
  + -1 more
The salesman arrived at my Mother's home. He was professional, friendly and gracious to my 89 year old Mother. He listened to her wants and concerns about the moving of her furniture. He then brought the installation manager to her home to explain to her exactly what would be done and how much time it would take to complete the job. The installation crew was on-time and got the job done within the time allowed. While they were working, the salesman arrived to check on the progress. All was done with upmost care.
Description of Work: Installation of new carpet in master bedroom and on staircase at my Mother's home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Julie P.
07/2011
5.0
flooring contractor
  + -1 more
Jo at Riverchase was very helpful and made many phone calls to help us get someone to build the seat and lay the tiles. Also, she suggested where to go and purchase the tiles so that we didn't have to may a middleman to purchase them for us. She was the best!
Description of Work: Built shower seat and covered with marble tiles to match existing shower.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

David W.
01/2011
5.0
carpet installation, ceramic tile
  + 0 more
They were fabulous. They were professional and cleaned up well. They work with you in any way that they can. They come out; measure and they have a decorator to work with you. They don’t pressure you. They work with your financial range and let you know immediately if there is something way beyond your range. They show up on time and they let you know what they are doing. They will be happy to come back and assist you if you have any problems.
Description of Work: I used Riverchase Carpet & Flooring in March.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David W.
03/2010
5.0
carpet installation
  + -1 more
Crew was in and out in less than 3 hours. Handled removing and replacing furniture with no incidents or damage. Professional installation and cleanup. Carpet looks great!!
Description of Work: This was the second time I have used Riverchase. They installed carper in two bedrooms. Crew was very focused, punctual, professional and courteous. Gary Irving is a pleasure to do business with. I would highly recommend them to anyone. They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

David W.
02/2010
5.0
ceramic tile
  + -1 more
Gary came to my house and gave me an estimate. Once we decided on the color and type of tile, work started in a couple of days. Mark (installer) and crew did a great job. I couldn't be more pleased. I will use Riverchase again to replace carpet in two bedrooms. No problems at all.
Description of Work: replaced vinyl foooring in sunroom, kitchen, laundry room, and master bath and shower with ceramic tile

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Dr Vance P.
06/2007
5.0
ceramic tile, flooring contractor
  + 0 more
George Gustin was helpful in tile selection and planning. Greg installed tile in journeyman fashion and sought assurances that job was done to our satisfaction. All reps were pleasant gentlemen.
Description of Work: Installed approx 250 sq ft floor tile in bathroom.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

STEPHEN J.
07/2006
4.0
carpet installation
  + -1 more
Shortly after they laid the carpet, we could already see the seams where the carpet went together. I felt that shouldn t have been happening so soon, so that was why I gave them a lower grade. Other than that, it wasn t too bad. They cleaned up their mess when they finished their work. I felt the price was average for this job.
Description of Work: They installed carpet in 4 bedrooms, the living room, foyer, and in 2 bathrooms for me.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

C C.
07/2006
1.0
carpet installation
  + -1 more
I was not happy with the people at Riverchase in any way. It was as if they hired men from off the street. That is how incompetent they were. At first they installed the wrong color. They ended up leaving a seam in the middle of the floor. It was totally ridiculous in every way, and I would not consider ever hiring them again. I also thought the pricing was ridiculous too. I do not remember exactly what it was, but it was not what I expected.
Description of Work: Riverchase installed carpet in one large room and on a set of stairs.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Response from Riverchase Carpet and Flooring
We bought the store a month after this order was completed, but in looking at the records, we see that this customer custom ordered an "Oatmeal" Berber carpet. There are no notes of any complaints about wrong color carpet or any installation redo tickets in the files. It is confusing that we get an F grade, but the report says she would rehire us to do another job. Any room over 12 feet wide is almost always seamed. Sometimes, you can see a Berber seam in certain lights due to the way it is made, but it has never been an issue since we have owned the store. David Ladewig, agent.

07/2006
5.0
carpet installation
  + -1 more
I thought the people from Riverchase did a great job installing the new carpet. The people showed great carpentry skills and craftsmanship. They left no messes behind and were able to get things done in a great timely fashion. I was also quite pleased with their affordable prices. This is one company I would not think twice about hiring again.
Description of Work: Riverchase Carpets installed 1,350 sq. ft. of carpet throughout my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

07/2006
5.0
hardwood floor
  + -1 more
Things went so terrific with the guy at River Chase Carpet. It was unbelievable. The guy actually became good friends of ours. He left no room for improvement and everything turned out just as well as we thought it would. I can definitely see myself hiring them again if I needed that type of service.
Description of Work: River Chase Carpet installed hardwood floors in the den, the fourier and a hallway area which was about a 3,000 sq. ft. area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

07/2006
3.0
carpet installation
  + -1 more
Although the service may not have went as well as it could have, we were impressed by how they responded and got us taken care of. There wasn't enough carpet ordered initially because the measurements were off, so they had to order additional. They got it all done as quickly as they could, and in the end, the carpets all look terrific. They were very considerate and apologetic for the hassle, which meant a lot to us.
Description of Work: They installed carpeting in three bedrooms, our living room, dining room, and den area.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$4,200
    • 1
    • 2(current)

Contact information

2130 Pelham Parkway, Pelham, AL 35124

riverchasecarpet.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Riverchase Carpet and Flooring is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Riverchase Carpet and Flooring accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Riverchase Carpet and Flooring offers free project estimates.
No, Riverchase Carpet and Flooring does not offer eco-friendly accreditations.
No, Riverchase Carpet and Flooring does not offer a senior discount.
No, Riverchase Carpet and Flooring does not offer emergency services.
Yes, Riverchase Carpet and Flooring offers warranties.
Riverchase Carpet and Flooring offers the following services: FREE inhome or office measurements and consultation Sales and installation of all types of flooring.

Contact information

2130 Pelham Parkway, Pelham, AL 35124

riverchasecarpet.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 4:00 PM