Riverchase Carpet and Flooring

Overall it went smoothly, although this is the first time I've ever had carpet installed myself so I felt like the initial salesperson (Jason) could have been more informative regarding the whole process. He had a rather laissez-faire attitude. The sales person I ended up working with (Diana ) was very prompt & efficient as were the installers.

Installers were very nice and they did a good job.

Great! A little slow responding to our initial inquiry, but the installers were great. This kind of install requires glue on both sides of the pad, and looks and feels great. Polite, thorough and careful, I can't recommend the crew we had enough. Thank you!

Sales person was very helpful in identifying our needs and recommending the perfect product. The installation team worked very hard and quickly, and they did a great job including clean up.

The representative was excellent and personable when we were selecting the carpet. He did a very good job of helping us choose a color that would look good with the different colors in the rooms, hall, and adjoining bathroom. However, the installation did not go smoothly. He sent out a group of very young, inexperienced installers. They either measured wrong or the representative didn't order enough carpet and so they did not have enough to finish the job. Though we heard the installer call the representative and tell him what happened, it didn't seem to sink in. After the installers left we called the representative because of our concerns. We could tell he had his attention on something other than the call and didn't listen at first. When we finally got his attention he was surprised that the installers had not finished the job and that he needed to order more carpet. We did manage to get him to come to our house to see the problem and tell us how they were going to handle a tricky area in the landing, but when the job was finished 2 days later, he didn't come to check on the quality of their work. The representative could have avoided most of these issues if he had: 1. Chosen a more experienced installer or closely supervised the installation with the installers he used. 2. Explained to us before hand that we would have a seam in the landing/hall. We then could have arrived at the best place to locate the seam or possibly have changed to a different kind of carpet. We should have had options presented to us and arrived at solutions prior to installation.

After terrible service at a big box service that had me feeling really "low", I saw great reviews for this outlet and stopped by to see what they could offer. Salesman Jeffrey was courteous and professional. I told him in general terms what I was looking for and he made a recommendation. While not exactly what we were looking for when we first set out to buy carpet, I think Jeffrey made an exceptional recommendation. Both he and the installers were on professional and right on time when they said they would arrive. We ultimately spent less than half of what we thought we were going to, while still able to achieve the level of value we wanted to get. Hopefully the carpet will meet the demands and warranty that it is supposed to. I will definitely be going to Riverchase for future flooring needs.ar

We replaced the flooring on our steps with carpet and the entire upstairs floor of the house...2 bedrooms, a hallway /alcove and 2 bathroom vanity areas... with solid, prefinished wood. We went to Riverchase Carpet and Flooring because of good experiences with the company on earlier projects. Jeffrey worked with us at the store to choose the wood and carpet and came out to the house to measure and work up the estimate. He was very helpful discussing all the options available to us. The cost included removal and disposal of the old carpet as well as the materials and installation for the new flooring. It was less than a week after our initial visit to the store that the crew came to do the work. It took 2 full days for the crew to complete the task and it looks great. The only item we have to close the book on the project is getting some work done on the stairs...after using the stairs with the new carpet for a couple of weeks, there are a few areas that could use tightening and securing. We are scheduling that work now. Overall we are happy with the experience of working with Riverchase and the results.

After choosing the tile products at another retailer, Riverchase Carpet and Flooring supplied me with the best overall price for Mohawk tile.

Everything was positive from beginning to end. Did exactly what they promised, when promised. We shopped this project aggressively, and they were very competitive on price. Installers were polite and efficient.

The installers were punctual, did quality work and were very nice people. They knew I had an appointment at 5:15 PM on the day of installation and finished in time for me to keep my appointment. I will use them again as I continue to replace my flooring.

The company has been great to deal with. Jo and a newer employee came out to measure and helped us choose the best carpet for our home and budget. Unlike some other companies, they encouraged us to stick with a cost effective plan, rather than going with something super expensive. We're getting good quality carpet at a great price. We've visited the showroom twice and they were great there as well.

They did a good job. I only had one small problem. I have tried to get in touch with the owner because there were some small stains on my living room carpet that must have been done by accident. I haven't been able to get in touch with them. They did a wonderful job but I feel that they were so nice to get our business but now we can't get in touch with them. The guys who did the work though were excellent. I would hesitate to use them again only because I don't like when I can't get back in touch with a company after the work is complete.

Installers were prompt and professional when installing the carpet. We never had to call them back for any corrections.

Everything is fine. They did what they are supposed to do.

I highly recommend Jo to help you with your flooring needs. She was very friendly, knowledgeable and made sure we were happy the whole way through. We had spoken with 2 other sales people from other companies and got quotes from one. We liked Riverchase the best. Their prices were better and Jo was very helpful and upfront about her recommendations and how much each area of flooring would cost. They did a great job on everything.

Very good experience from the initial meetings with Doug at the store to the 4 days spent with Mark and Seth laying the floors Doug was very good with helping us decide what type and size tile we wanted to put in the kitchen. He was always available to answer any questions that we had for the project. Mark and Seth were in my house for almost 5 days and were great. They were working with a lot of weird cuts and a floor that wasn't level but the finished floor is beautiful. My squeaks are gone too. They would patiently answer my questions and they always made sure everything was cleaned up before they left for the day. When they were finished Mark mopped the floor 3 times and gave us directions on how to care for the floor. My refrigerator is hooked back up. The laundry room is put back together. All I have to do is clean up a little residual dust that came from removing the original floor. They had already cleaned the countertops and top of the island. We are having the carpet replaced with hardwoods in our den and master bedroom and will definitely be using Riverchase Carpet and Flooring for that project as well.

Great. Jo came out and measured, made recommendations and gave me a quote within 1 day. She even sent additional samples when I changed my mind and came back to help me narrow my choices to match my newly painted wall color. Helped me pick the stocked carpet that we could get at a better price. The installation looks great, but, they did knock a drawer pull off my large dresser and my bed isn't back together quite right since then. It was an iron bedrame, so to install carpet it had to be taken apart and moved. So that was the only downside.

We hired RCF based upon reputation, being local and the Angie's List plaque in their showroom. We asked them to 1) install new wood in our den, hallways, and rebuild our stairs, 2) match the wood to our existing DR and LR, and 3) sand, stain and finish all to match. Floor laying was done very professionally and looks really good. New wood matched exisitng wood. RCF was punctual and showed up when promised. However, I specifically asked them to re bulid the stairs to the second floor. They said they could do it but it would cost a little more. I felt the price quotes was good. ($11,000 for ~500 sq. ft. new wood, matched, finished, and stairs rebuilt) RCF told me they would rebuild my stairs which were carpeted previously. We removed all the carpeting ourselves, pull up all the staples, tack strips, sanded the floor, and screwed them down to make sure all the squeaks were gone. RCF showed up and installed the new wood in about 3 days (~500 sq ft.), did the stairs in 2 days, sanded, stained and finished the floor/stairs in another 3 days. We moved out to a motel for 5 days during this process. When we returned, I was very pleased with the floors but the stairs were something I was not happy with. The stair treads and railings were beautiful, but the trim work (risers, trim around walls, etc.) looked sloppy, like a someone without good carpentry skills did the work. Large gaps between finish pieces and the walls, visible saw kerfs in the side boards, unfilled nail holes everywhere, mounting screws showing from the railing posts, finish coating just slopped all over the place, unevent trim borads, and so forth. They and quot;finishedand quot; this job over two weeks ago, I am still working on completing the finish work so all the wood trim can be painted so we can move our furniture back in and use our house. I asked our rep (Jo Sanderson) if they were going to fix the trim on the stairs. She said they don't do that level of work, just the flooring. SO BE WARE IF YOU EXPECT A COMPLETEd FINISHED JOB FROM RCF! RCF, IMHO is a great FLOORING company but I would not recommend them in any way shape or form for finish/ tirm work. If you want great floors then use them, but don't expect them to and quot;finishand quot; the trim beyond quarter round on the base boards.

I had obtained a couple estimates from the big box stores for in excess of 1000 dollars for carpet, pad, and installation. Happen to stop by Riverchase carpet, and 20 minutes later had found a much better quality carpet and was quoted a price for materials and install of 550.00 less than half of the big boxes. Their crew were able to come out the very next day and do the installation. Very professional and they did an excellent job. My FIRST stop for flooring next time will be Riverchase Flooring!

It was good. I liked the guy in the office that we dealt with; he helped us pick out the carpet and the colors. The crew that came in did a good job. They were a little late, but not bad. They were very good about keeping stuff clean while they were working. They cleaned up at the end of the day. I would recommend Riverchase Carpet and Flooring. They did a good job. They did what they said they were going to for the price they said they were going to do it.

Alex and two helpers worked from 8:30-7:30 to complete the job in a single day, with only a 20' break for lunch. Completely professional, courteous, and helpful. Made a point of thoroughly cleaning the floor after removing old materials, then sought out squeaks and renailed to eliminate them. Carpet appears nicely stretched, well trimmed and finished. Wife says, and quot;looks awesome!and quot;

I went with this company even though they were higher because i wanted a professional job. Unfortunatley, this was not a good experience. Several different installers were involved on diff days with no supervision or oversight. I was never sure who was in charge and only a few spoke English. They did a very poor job with the carpet on one stair case which had to be redone. They said that they would be back in a few days but when i called I learned that more carpet had to ordered. Also, there were some bad boards that were put down in one bedroom - one was actually split and had to replaced. They also messed up the walls in the hall which had to be repainted. Although they made everything right in the end, i would never use this company again.

We got quotes for hardwood for the upstairs bedroom and hall from several places but decided we liked the professionalism of Riverchase. They installed the hardwood exactly as they explained in advance. During the installation itself, we only had to stay in another part of the house one night. The workers were professional and quick. The floor itself is gorgeous. We will definately have them in again to re-finish the downstairs. We decided to get a back staircase carpeted at the same time, using a scrap piece I purchased from Riverchase's warehouse. The workers installed it so quickly and were gone so fast, I almost didn't even know they were here.

Riverchase Carpet and Floor service was great. It took them 2 or 3 days.

We are very pleased with Riverchase. My wife called Riverchase one day to inquire about pricing after having been strung along made to wait past our personal installation deadline for quotes from three other businesses. George came out to the house, measured all the rooms, invited us back to his office, showed us all of our options and had us a quote put together on the SAME DAY. He was very professional and responsive. . During our discussions with him, we explained our budget constraints, he went over our options and, we feel, was very fair in adjusting the price of what we wanted down into our range. Because of our budget we could not pick the exact color and style we thought was ideal, but George did give us a variety of options to choose from that we could afford. One of them turned out to meet our needs perfectly and was a nicer product than we expected to find in our price range. He even worked with us on pad pricing in order to get the higher quality pad down into our range.. The installation went great. We had to reschedule several times because of other work going on in the house, but George was accomodating and patient throughout. The crew was professional and did a great job of cleaning up when done. They responded well to any questions we had, accommodated all last minute minor requests, and did a great job overall. The carpet looks great.