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"Excellent communication! Very prompt! Great job!"

"Although the repair took a couple of visits to fix on our older fridge (as old as early 2000s), in the end it was fixed and we were not charged for the labor on the second visit. I'm so glad we didn't have to buy a new fridge. I understand that diagnosing things on systems like this can take a little trial of things to test and check components, so the fact that it took a couple of visits didn't bother me. The technician was pleasant enough to deal with and efficient. I thought she explained things well, which was very nice. I have no complaints!"

"This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8."

"The customer service with respect to the two women I spoke with taking calls was excellent, but that is unfortunately the only thing I can speak of highly with respect to our experience with Mr. Appliance of Huntsville. We contacted them for a diagnostic on our older model Samsung refrigerator that was no longer cooling. The service technician that took care of the call said "with 99% certainty it is the computer" and proceeded to replace this part to the tune of over $600. Not even 24 hours post repair it was evident that the issue was not the computer as the refrigerator still did not work. (We did learn later that this was the least likely culprit in this situation, the thermistor being the usual suspect). We reached out to let them know the refrigerator was still broken and they sent the tech back over who now decided without performing another diagnostic it was the fan. He replaced the fan but refused to leave our old fan. When we questioned him politely about his process he threatened to leave. We were not charged for the visit (which was appropriate), however this fix did not work either. We called again and this time the technician came over with his supervisor. We overheard Samsung on the phone scolding the technician for not doing a diagnostic he suggested. They fixed the appliance, but refused to let us know what was fixed and told us to reach out to the office for that information. I then had to call back in to find out what the fix was, and as it turned out, the thermistor was in fact what fixed the problem. I then asked for an itemized receipt for the costs of the parts as well as the repair service. They sent a receipt that was again not itemized. I called in again to ask for an itemized receipt as I don't feel it is right to pay for the most expensive part/repair when the actual part that fixed the refrigerator costs between $30-$50. They have repeatedly refused to send an itemized receipt and now they refuse to contact us. We want to pay for their diagnosis and the appropriate fix, which from our research is no more than $250, certainly not $600+ tax! We feel their customer service is lacking from both an administrative side and a technician side. In addition, with their lack of transparency in their billing practices and predatory service model doing the most expensive repair first, we cannot in conscious recommend this company to anyone."