A & A Appliance and HVAC, LLC.

Appliance Repair

About us

We are a family owned, local business. We want to be your service company! Our technicians are qualified to service and/or repair your major appliances and your heating/cooling system. We have over 40 years combined experience. In most cases we offer same day service. We also offer 24 hour emergency service. We believe that the best example of a job done right is a repeat customer!

Business highlights

28 years of trusted experience
Women Owned & Operated
Emergency Services Offered

Services we offer

Refrigerators & Freezers-Repair & Service,Major Appliance Refinishing & Repair,Refrigerators & Freezers-Repair & Service,Air Conditioning Contractors & Systems

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.683 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
10%
3
4%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 51-83 of 83 reviews

Edwin V.
03/2019
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Great service!!
Description of Work: Washer machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Barbara R.
08/2017
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
wonderful and very professional
Description of Work: dryer repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from A & A Appliance and HVAC, LLC.
Thank you for your business and review!

James H.
05/2017
4.0
appliance repair
  + -1 more
Fairly well
Description of Work: Refrigerator light repaired

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A & A Appliance and HVAC, LLC.
thanks for ypur review

Janis S.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

LE T.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Changed the capacitor on the A/C.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Bill R.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from A & A Appliance and HVAC, LLC.
thank you

Wyndie M.
11/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$500

Mary G C.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from A & A Appliance and HVAC, LLC.
thank you

Gary G.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A & A Appliance and HVAC, LLC.
thank you

CHRIS C.
09/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: My refrigerator poured water out of the door after changing filter. On the phone, A& A asked if we had done certain things after the filter was installed. I wasn't sure, so she came out. Fortunately, she was able to 'fix' the problem in 5 minutes. She immediately prepared to leave and didn't offer to check anything else. I asked her to check the coils, which she did. I paid $74 for 5 minutes of 'labor' which consisted of turning on the water and flushing the water line however, I feel she should have offered to do a minor tune-up (check front and back coils and temperature at the very least).

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$74

Response from A & A Appliance and HVAC, LLC.
The reason we asked you over the phone if you had tried certain things was because what you where describing was going on can usually be fixed by the consumer with a little advice from someone who deals with this problem frequently. We WERE trying to save you from paying to have your problem fixed. Our technician said she cleaned your coils for you, turned your water on, made sure your icemaker was on and also flushed your water dispensing system (which fixed your problem) all of which we where happy to do. As with most people assessments of situations are always being made regardless of spoken words and there were no other problems with your refrigerator. Most companies would have charged you at least a service call and probably a half hours labor to do the same service you received, therefore resulting in a charge comperable to what you were charged through Angie's List.

Mark W.
09/2015
5.0
appliance repair, appliance sales, heating & air conditioning/hvac
  + 1 more
unknown
Description of Work: Via Angie's List, AA Appliance personnel "Lee" came, inspected and loaded 10+ lbs of R22 into unit. Was able to re-establish set point of 74F that evening, but during the following week, the unit could not hit that again and just ran continuously, until on the following Sat-Sun timeframe, it was determined that the freon had leaked back out. The old HEIL unit was done. Lee quoted 5700 + ancillaries, I told him to go for it. | |21 July 2015 |Purchased and installed by AA Appliance HSV. Paid $5950. The order was for a 4 Ton 14 SEER single stage heat pump. | |The crew were very nice and helped me place/level the 16" pavers and leveling sand under the pre-fab pad so that the new unit was no where near the ground like the old one was. They installed a second breaker in the SQD box outside for the heat strips (10kW). The Bryant unit is extremely quiet and very smooth running. The inside register outlets quickly hit in the low 60F range and the humidity started dropping right away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,900

Jeanne W.
08/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Unfortunately, the appliance could not be repaired, due to its age and condition. However, they were direct and offered some ideas on how to replace at least cost, even stating that some providers could beat their installation fee.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

David H.
08/2015
2.0
heating & air conditioning/hvac
  + -1 more
could not service my brand
Description of Work: nothing
Rating CategoryRating out of 5
$74

Response from A & A Appliance and HVAC, LLC.
( members name removed), We are sorry we were unable to service your brand appliance. We are always furthering our education to hopefully never have any appliance we do not service. Our records reflect you received a full refund of your purchase, if this is not the case please advise.

Bettie J D.
08/2015
5.0
appliance repair
  + -1 more
.
Description of Work: I bought a deal for $170 for them to look at my dryer but paid $7 extra for a part.
Rating CategoryRating out of 5
Yes, I recommend this pro
$177

Denise S.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The service technician worked for an hour trying to locate the problem, which turned out to be in the water line and not my washer. She was knowledgeable and really helpful in identifying the real problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$74

Robert S.
07/2015
5.0
appliance repair, appliance sales, heating & air conditioning/hvac
  + 1 more
It went fine.
Description of Work: I was given an honest assessment. It was recommended that I should purchase a new appliance, rather than try to repair the old one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Annie W.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did some work on my stove for me.
Rating CategoryRating out of 5
Yes, I recommend this pro

Robert P.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
Fine
Description of Work: came out on time and said that entire user control panel needed replaced because plastic was brittle-which it was. Quoted about $280 for part plus a service charge. I got part from Sears for $180 and easily installed the panel.mmyself.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Marie S.
05/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced seal on refrigerator door. Not customer focused. I asked for an afternoon appointment, yet, the service person showed up in the early morning, went to the wrong address, warned that it would probably take more than the hour allowed by my purchase so I could be charged an additional $65 hourly rate.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0

$220

Mary B.
05/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: My dishwasher was not draining during the cycle. It would drain when the DRAIN button was pushed. Technician explained that newer models of dishwashers do not have a timer, but are computerized. She said my motherboard was dead. Knowing that replace the board would be almost as much as buying a new DW, I decided not to fix the appliance.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marlana D.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

gregory W.
09/2014
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
good work. but to 6 days to get parts.
Description of Work: repair dryer

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$296

Response from A & A Appliance and HVAC, LLC.
Thank you for you business. We only use factory direct parts because of quality. Sometimes that takes a little longer to get however, your parts were ordered on the 3rd of September which was a Wednesday and your job was completed on the 9th of September which was a Tuesday. So you parts where ordered, received and job completed in 3 business days. We, as in your case, also try to make every effort to allow the appliance to still be used while waiting for parts. Although we would love to have shortened your wait time (and we do work on Saturdays) UPS does not deliver on Saturday (without an excessive fee) or Sunday. Once again thank you for your business.

Linda M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Work has held up, with no further problems, feared we would have to replace fairly new heat pump.
Description of Work: Repaired work Joe East had done, sloppily and added freon which is expensive. Joe East we will not use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from A & A Appliance and HVAC, LLC.
{member name removed] were a pleasure to provide a service to and we look forward to having them as a "repeat" customer.

Henry D.
03/2014
5.0
appliance repair
  + -1 more
It went very well but unfortunately they weren't able to fix the problem because the problem was there was a line frozen in the door to my refrigerator freezer. It was really leaking and they could not do anything with it without destroying the door or replacing the door. He worked with it for about half an hour trying to get it clear. It is one of the things that would not clear. What the problem was the line that goes up to the water dispenser that is built in to the freezer door. There was those models when back when the companies really did not put enough insulation around that line. they sort of tear the door apart which I couldn't see the cost effectiveness just to have the water come out the door. He really did everything that I thought he could have done. It's just the line was frozen from top to bottom. There was not a whole much they can do with it. He can't get to it to pull it out because it was blocked with ice.
Description of Work: A & A Appliance and HVAC worked with my refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

KATHY W.
12/2011
5.0
appliance repair, heating & air conditioning/hvac, appliance sales
  + 1 more
Everything went very smoothly. The installers did an outstanding job, including taking off their shoes upon entering the house to install the new thermostat, removing all leftover materials, and reinstalling the propane line on the correct side of the unit.
Description of Work: On Nov. 30, 2011, the owner assessed why our heat was not working. He had also fixed a problem the previous December. He gave us the option to repair or replace the furnace/AC. After my husband talked directly with the owner two days later, he decided to purchase a new Bryant HVAC system with propane conversion. The order was made that afternoon and installed the very next morning by three hard-working, polite, and efficient employees.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Contact information

3220 Charity Ln, Hazel Green, AL 35750


Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 12:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
2019040
Trade License Locale
Alabama
Trade License Authority
Alabama: HVAC
Trade License Expiration
12/31/2024
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

A & A Appliance and HVAC, LLC. is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 12:00 PM

A & A Appliance and HVAC, LLC. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, A & A Appliance and HVAC, LLC. offers free project estimates.
No, A & A Appliance and HVAC, LLC. does not offer eco-friendly accreditations.
Yes, A & A Appliance and HVAC, LLC. offers a 10% senior discount.
Yes, A & A Appliance and HVAC, LLC. offers emergency services.
Yes, A & A Appliance and HVAC, LLC. offers warranties.
A & A Appliance and HVAC, LLC. offers the following services: Refrigerators & Freezers-Repair & Service,Major Appliance Refinishing & Repair,Refrigerators & Freezers-Repair & Service,Air Conditioning Contractors & Systems

Contact information

3220 Charity Ln, Hazel Green, AL 35750


Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 12:00 PM