Five Star Flooring USA, Inc.

carpet installer, hardwood floor specialist, flooring contractor,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

With over 150 years of combined experience serving the Dothan, AL and surrounding areas, Five Star Flooring is your solution for all your home flooring needs. We take great pride in our extreme professionalism, timeliness, and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question of who to call. Satisfaction guaranteed!

Business highlights

47 years of trusted experience
Emergency Services Offered
Veteran Owned & Operated

Amenities

Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.6202 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
11%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.5
responsiveness
4.6
Showing 176-200 of 202 reviews

Maelene M.
01/2018
4.0
They took double the amount of time they told us to install it. They have to come back to get rid of bubbles that is not going away in the dining room and living room and a tiny tear in the kitchen. I guess my biggest thing is they sawed wood in the house. The first three days they did it outside and than the next two days they decided to do it the house. I have severe COPD and they made it extremely difficult for me with the amount of dust and sawdust. I had to hire a person to come in and clean the whole front part of the house before I could even sat in the living room. The floors look great except for the bubbles and little tear. I have talked to them about it and they will come back and take care of it. So I am not worried about it being repaired. Customer service has need good!

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
4.0


Gary/Robin W.
01/2018
5.0
I would recommend them to anyone. They exactly what they said they would do at a very competitive price and did a phenomenal job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Aleda S.
01/2018
5.0
I was very pleased. They did it in a timely manner and cleaned up after themselves. I have nothing but good things to say about them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mavis M.
01/2018
5.0
They were very good. They were prompt and professional. I was very pleased with their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Trina/ Doug B.
01/2018
5.0
They were very professional and courteous. They even came out the very next day to get me my quote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lori T.
01/2018
4.0
n/a

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Nate W.
01/2018
5.0
They are very friendly and customer oriented. The fixed a small issue with no questions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mark B.
01/2018
5.0
We were satisfied with the work done and they were prompt.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Janet H.
12/2017
5.0
They were wonderful. I didn't have to drive all around town. They came to my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

WL S.
12/2017
5.0
ck these people first when you need carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Farrell L.
10/2017
5.0
They were really good and we checked around and they helped us and worked out a great price for us as well. We had tile and hardwood floor!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ron C.
10/2017
4.0
I hired the company Five Star Flooring USA to install some laminate flooring. No one is perfect, but he did great job installing the laminate planks.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Gary J.
09/2017
3.0
I hired the company to install some carpeting for the living room and for four bedrooms in the home. I liked the carpet installer, the actual contractor who did the work but dealing with the flooring company was another experience entirely.

Rating CategoryRating out of 5
quality
3.0
value
2.0
responsiveness
3.0

Yes, I recommend this pro

Erma H.
09/2017
5.0
They did a great job, were very diligent, stayed till they were finished, and even followed up 2-3 weeks after everything was done!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joe H.
09/2017
4.0
A few if the little concealed areas that may have been needing some additional work done - however an overall okay experience.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
3.5

Yes, I recommend this pro

Nanette J.
09/2017
5.0
I was incredibly pleased with the overall quality they provided me, extensive knowledge presented on their products, and their communications skills to call me back in a timely manner!

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Theresa W.
09/2017
5.0
This company was excellent. Everything was done in a timely manner and they worked around my schedule.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$6,000

Melvin R.
07/2017
4.0
Overall service was great and the installation time frame was awesome!

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$13,044

carole g.
07/2017
5.0
they were top notch! Cleaned up as they went along, Fantastic work. The floor looks amazing. I personally thought their prices were a little high, but their work waranted the price Thank you Five star

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$1,220

Jacob W.
06/2017
5.0
Woody was very knowledgeable and worked with us every step of the way. They offered the best price and we're very happy with the tile work in the shower and the wood floors look great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kim M.
06/2017
5.0
Very professional team. We had kitchen floor put in and they turned out beautiful. They explained and answered all our questions. Definitely recommended...ask for Woody.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$2,250

gracie m.
06/2017
4.0
I am pleased with the installation of the ceramic tile I had done in my bathroom with the exception of some imperfections but I would still recommend the installer he was very informative if there were any issues. I did have a problem with the customer service person I spoke to before I made the decision on doing the work they assured me my payment on an existing account that I had with the finance company they use would not increase but it did. I think if your going to finance make sure you talk to the company yourself before you decide.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.0

Yes, I recommend this pro

Steven H.
04/2017
4.5
Certified Flooring of Wiregrass was very responsive to my needs and kept me informed throughout the process. I would definitely recommend them to family and friends.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro
$12,185

Contact information

3123 Ross Clark Circle, Suite 3, Dothan, AL 36303

http://www.fivestarflooringusa.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Service Categories

carpet installer,
hardwood floor specialist,
flooring contractor,
ceramic tile installer,
marble contractor

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Five Star Flooring USA, Inc. accepts the following forms of payment: CreditCard
No, Five Star Flooring USA, Inc. does not offer free project estimates.
No, Five Star Flooring USA, Inc. does not offer eco-friendly accreditations.
No, Five Star Flooring USA, Inc. does not offer a senior discount.
Yes, Five Star Flooring USA, Inc. offers emergency services.
No, Five Star Flooring USA, Inc. does not offer warranties.

Contact information

3123 Ross Clark Circle, Suite 3, Dothan, AL 36303

http://www.fivestarflooringusa.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day