White Shovel Landscapes

I contacted them numerous times to come out and honor their deal and they never contacted me back. My other deal expired before they would honor the coupon.

I was very happy with them. They did a great job. They were very professional, reliable, prompt and cleaned up very well. I have nothing but good thigs to say about them. We live in an area that a lot of companies will not come out to, so it was great to find such a good one that does service our area. I would highly recommend them.

White Shovel Landscaping arrived on schedule and surveyed the area requiring mulch. Their (very) rough estimate indicated I would need nine yard of mulch to adequately cover the beds. Having done this same job myself several times, I knew the estimate was too high. Each extra yard was only $45, so I wasn't too concerned if a few additional yards might be required. They arrived on time for the scheduled service and did a great job of distributing the mulch. They were very meticulous and the finished job looked great. The amount provided in the prepaid deal was perfect for my landscaping. If this deal is offered in the future, I will definitely take advantage of it. For slightly more than the cost of the mulch purchased in bulk, I got it installed. It is a great value.

They have been professional for the most part. We had designed the landscaping around several fruit trees, but it turned out that I had to do my own searching for the fruit trees, and that part wasn’t completely up front. The nursery I had to go to was half an hour away. I feel like the person who came out for the consultation could have been clearer about this. Everything went as scheduled, excluding weather delays.

Our first contact was with Isaac the design planner, and he was terrific. We knew that we wanted to do "something" but we were not sure what that something was. Isaac helped us formulate a plan and a vision for the work. We were provided with computer generated pictures using our yard to show what the project would look like after the work was completed. This was so helpful! Then the work began. Mike the project supervisor met with us frequently, and was always good to stay in contact with us when schedules or plans needed to change. When it came time, Angel, the Plant Lady, came to help me with all the difficult choices to be made selecting plantings for my new beds. She took me far and wide in search of the best. When one of our selections didn't work out as planned Angel went way above and beyond to find the best replacement for us, making a 40 mile round trip drive just to find a matching tree. All the employees we had at our house were wonderful. They were diligent, careful, polite, honest and paid close attention to detail. The work area was always left tidy even though the work might not be finished at the end of the day. Everyone tried hard to please us and would often ask us for guidance on questions that arose during the work. From beginning to end all work was completed with excellence. This was a complex multi part project, and it all came together beautifully! White Shovel is a family owned and operated business and they work hard to provide excellent service. I feel like I have found a true gem in the landscaping world! We are so pleased that we are already considering another project.

Very professional and customer service oriented. We are already looking forward to using them again for another area of our yard. Update: I had several bushes die over the winter and I contacted the warranty department on May 8. I was told that same day that my claim would be forwarded to the project manager and he would give me a call asap. Four days later (May 12) I had not heard back so I inquired about the status and was told (that same day) I would receive a call within the next two weeks. This concerned me because of the 7 or so bushes that had died, a few more were looking bad and even though I had been promised maintenance training when the landscaping was installed, I had never recieved any and I wanted advice to save the rose bushes. When I still had not heard from them by May 16, I responded on with "Ok but it should be noted that more things appear to be dying that maybe could be saved with sooner attention. " I received this reply from the owner on May 16: Kim, I apologize for your frustration, however the warranty covers plants that have died, it is your duty to care for the plants, help them to live, we are not responsible for trying to help your plants grow better. It concerns me that you have waited this long to turn in the invoice for repairing the irrigation. Am I to understand that the plants have gone an entire year with our the irrigation system? Also, your review on Angies list is devastating to our company, I see it as completely unprofessional. It is your choice however, there is still no way of speeding up the process or getting to you any sooner. Also the repairs of your edging cannot be done through our company, we will be only replacing the dead plants. Mike I dont see how my original review was devastating to the company, or unprofessional. I never even mentioned the trouble I had with the irrigation system that he installed for me, even though I had complained to the company that it leaked at the source so badly that I couldnt turn it on. On May 18 when I got home from work, I had new bushes to replace the dead ones. No call, nothing about the obviously distressed rose bushes with no leaves, no email, nothing. I was really apprehensive about spending over $4000 on landscaping because I am not familar with taking care of rose bushes (although I have another one that I planted and pretty much ignore and it is thriving), but I was assured during the "sales" process that someone would be contacting me to show me how and when to trim the bushes and to care for them. One year later and I now regret doing business with this company.

This company went out of their way to go above and beyond for me. They are extremely nice, personable and professional.

Excellent. They arrived based on weather, worked the full time and completed everything within a very reasonable amount of time. They checked in with me to make sure i was satisfied with the progress and the final clean up was great. The last walk through allowed me to ask quesitons on watering, and expected growth and cutting patterens for the future. Communication was excellent! I can fully recommend While Shovel for outstanding work and a quality product.

I should have realized they weren't quite an A when the assessor identified my blooming daffodils as day lilies. He assured me they'd be able to transplant all five foundation plantings but it turned out that only three were able to be transplanted. Their supervisor did do an outstanding job with a bobcat / small dozer getting out a couple of tree stumps without harming brickwork. A 1 day job stretched into 3 days. I had to buy 2 new plants which increased the cost of the job over $300 (+16%). There was a communication issue about the trellis and what they thought was adequate, which meant multiple purchases from Lowe's / Home Depot. They did not water the transplanted items and did not mist or water the plants that they had sitting out for a day or two. One of my sprinkler heads was buried when they replanted a monkey grass over it. Expect to have to direct them closely.

The company came out and did a great job. I was able to pick the color of my choosing and the front yard looks terrific.

They were crappy. They're wonderful people, very punctual but they're not buying the landscaping plan. I wouldn't hire them. Their price is outrageously high. Nobody agrees with their plans, we had problems in the plans; they're in the wrong order and the way they needed to be arranged and how they would grow so they took pictures and would look pretty but it won't grow right.

It was satisfactory. They came on time, were knowledgeable, I think they did a good job, and I will probably end up using them.

He had some good ideas and explained things to me but he didn't leave any design plans with me. They wanted to come out and give basic ideas and want you to hire them for a landscape project. I was looking to receive a design where I could take months or years to complete the project. Their service is not set up to do a project in stages but rather a lot of money at one time. I am not ready to do the entire project at this time due to finances. I didn't feel as the purchaser the deal benefited me because I had different expectations.

Once we set a date they arrived on time and with many men and began the work work. They chacked with my wife and I often to ask question and be sure they were doing what we wanated. They worked all day and stopped for darkness. The leader said he would be back in the morning to finish the last bed and tidy up. They arrived again on time and when finsihed we walked around to go over everything one more time. I said they had exceeded our expentations by far. The nect morning the owener called me and wanted to set up a time so he could walk through with me. I told him that was not necessary, I could not be more satisfeid. If you want an all American team with each person being higly trained in their field, at a cost you like, and service to outdo anyone in the filed...these are your guys and gals. Steve

The new wall looks far better than our old red castle wall. Can't wait until springtime for the plantings to come alive.

I TOLD THEM I WANTED EVERGREENS AND PRENNALS IN MY GARDEN AREA. THE PLANTINGS THEY PUT DOWN WERE NOT WHAT I ASK FOR. THEY PUT ROSE BUSHES NEXT TO MY MAIN WALK WAY. NOT A GOOD IDEA AS FAR AS I WAS CONCERNED. THEY WROTE DOWN WHAT WE WANTED DONE AND PRETTY MUCH USED OUR IDEAS AS THEIRS. THEY REQUIRED A 30% PAY UP FRONT TO PUT US ON THE BOOKS.WHEN IT CAN TIME TO DO OUR WORK THEY HAD NO PRODUCT TO USE AND HIRED SUBCONTRACTORS OFF THE STREET INSTEAD OF USING THEIR PEOPLE (NOT SURE THEY HAD THE PEOPLE TO DO THIS WORK),WE COULDN'T SPEAK THEIR LANGUAGE AND NO WHITE SHOVEL PEOPLE AROUND TO SUPERVISE THE JOB. WHITE SHOVEL WAS AROUND ABOUT 10-15 MINUTES THE WHOLE TIME THE JOB WAS GOING ON, IF WE HADN'T STAYED HOME WE WEREN'T SURE WHAT WE WOULD HAVE DONE AS FAR AS OUR LANDSCAPE WAS CONCERNED. WHITE SHOVEL EMPLOYEE NEVER SPOKE TO THE WORKERS WHILE HE WAS ON OUR PROPERTY. NOT SURE IF HE COULD SPEAK SPANISH EITHER. LOTS OF EXCUSSES MADE.WORK WAS WELL DONE AFTER START-UP MISTAKES WERE CORRECTED.NOT PROFESSIONAL...HOPEFULLY THEY WILL LEARN FROM THEIR MISTAKES, WE PLAN TO. SORRY FOR WRITING A BOOK.

I didn’t go ahead with them because they were way too expensive. The package was like $14,000-15,000 and this is only for the front of my house. I think they saw that I was a woman and a widow and they took advantage of that. They wanted to take out just about everything I already had that didn’t need to be taken out. I told them there were some thing I didn’t want to be taken up and they wanted to take it all out except for a group of shrubs. The young man that came out here did not follow instructions. I work about 10 minutes from my home and I asked him to please call me at work so I could come home. He happened to come here when there were some other people doing some work outside my house. So he pulled in and rang the doorbell. The other workers told him that I wasn’t home and he said that when I don’t show up in just a few minutes, he will leave. He was a little kind of rude. When I got home, the guys told me that he came and left. He did call me the next time he came out.

Replace the foundation planting along the entire front of the house. We had good discussion on the selection of the type and size of the plants. They finished the planting with generous mulch and repair of the existing edging. Mike the owner was a pleasure to work with. Stayed in touch during the job. Was very open to tweaking the design as it was installed. He in fact redid the profile of some edging after it was completed at my suggestion. He honestly wanted to make sure we were happy.

It did not go well. Used an Angie's list deal that amounted to paying for a sell job. Whiteshovel made promises they did not deliver. I will not use them again.

Mike and his staff are excellent professionals to work with. They make the process easy and pleasurable. They take great care in doing the work perfectly. Mike will go out of his way to make the client happy. I would recommend his company to anyone who needs landscape design and installation.

The representative came to my house and provided ideas for landscaping my backyard. I told him I'd discuss it with my husband. He then returned a couple weeks later to further discuss it and provided a quote. I told him I'd get back with him and still have not. I'm at a standstill as to what I want to do and am currently taking a gardening class to get further educated before making any big changes. May decide to use him once I'm finished with my class. The rep was very professional and had good ideas. I've put the project on hold for now because of costs and because I want to learn as much as I can before this project and may do some of it myself.

Met with their salesman and discussed some options for landscaping our new home. 2nd meeting about 2 weeks later he came back with illustrations and artwork showing options for the areas we discussed in our first meeting. Price quote was fair and reasonable. Overall it was a very good experience and when my wife and I are ready to begin the project I will call them again.

The planning took place over three visits with a White Shovel representative, Isaac, consisting of ideas, photos and pricing. Everything was laid out in detail, including products to be used, pricing and installation schedule. Just before the installation date, we had a walk through to ensure we were all on the same page. The professionalism displayed by everyone we came in contact with from planning to installation was impeccable. Once installation began, our yard took on a total transformation. What was once a bunch of overgrown bushes, trees, etc. now looked very neat, uncluttered and well kept. Another feature that was added was our water fountain, which we love! It's such a great focal point in front of our entry way. We are extremely pleased with the job from start to finish. We have actually just completed the planning for phase 2 of our project, which includes a side yard and the back yard. I am looking forward to another wonderful transformation. By the way? just after we completed phase one of our project, our Homeowners Association awarded us with "yard of the month"! We were very excited about that, and it's all due to the wonderful job of the White Shovel crew! Thank you Mike for always being available for questions, concerns, etc. before, during and after the sale! That's great customer service! And I can't let it go unsaid that the installation guys are some of the hardest working men that I have ever seen!

The three design meetings went great. The first visit consisted of what we were looking for as well as future plans. The second an third meeting fine tuned and finalized what we wanted done within the price range we could afford. Before installation started, we went back over the plan to make sure we were all still on the same page. We made a few tweeks and they were off and running. They constanly asked through out the installation if what was being done met our expectations and desired outcomes, we appreciated the extra communication. When they were done we went back over the entire project and reviewed every detail to ensure we were happy with the results. The level of customer service was great from start to finish. Very rarely have we dealt with a company that took the extra time to make sure we were happy with what we paid for. We will definetly use them again for our future projects and would highly recommend them.

My dad told me two important things: Speak up and ask questions or you will never get what you want & You always get what you pay for. Before I do a project I either know what I want and can provide pictures and do my own guestimate to see if I feel comfortable spending the money or I do research on the various elements by internet sources and home stores. I did incredible tile work with 3 medalions in one house. I knew I would have to lay the tile because it was the only way I could afford the project. Most of the bad reviews I saw for this provider were for people inconvenienced by Angie's list selling the Big Deal to people out of their area or people who did not make their wishes known and expected to be wowed by accident. .I live on a mountain and this will make the project harder. I am flexible on time, am aware of many of the hardships they will face because I did the initial landscaping and know what won't grow where. I am also aware $99 won't pay for the kind of landscape planning I need. I was interested in what they would do to my property. If they talked to me about planting flowers here and there and left to make pretty pictures, I would be interested in their design ideas but they were not going to be the landscape company for me. He took one look around and told me I had a major project ahead of me and that if I had a small budget, there would not be a lot we could do for me. I am older now and want an easier way for people to enter my home rather than climb the Matterhorn that is my driveway. He had some great ideas and I could tell we were on the same page about what could be done. If he suggested get rid of something I wanted I told him my idea and he could see where I was going and why it would work. I also want to remove a chain link fence that was high quality but my dogs all passed away and I wanted my yard back to the way it was. I wanted something long lasting, low maintenance, and gave me a few spaces to put in some annuals. I did not want to trim shrubs, replace broken walls, and wanted as many bulbs and perennials as possible. I do not have an exact figure but I assume it won't be cheap. They have also performed work for other people with similar yards to their satisfaction. I am demanding because I know what I want, but I am also understanding and have a great contractor I found on Angie's List who has already done to major projects for me. I think this company is going to be a fit for me and we will start slow and If it goes well we have it divided into 3 projects..