Response from White Shovel Landscapes
It is unfortunate when a client would feel this way, I'm sure it's easy to send text messages, and emails, unfortunately as we tried to explain, the photos are for ideas, there are 3 appointments and if you cancel with out going to all three, you might end up with the wrong idea, the photos are not just an idea for your home, they are many ideas for your home, and a designer uses these in the planning process that you purchased on Angie's List. During the second appointment the designer goes over the photos in detail, explaining the reasons for plant placement, and how each design is meant to flatter your home. If you were called away on emergency, the designer would love to reschedule that appointment, unfortunately we would never just email over photos and leave our clients completely uninformed. Some how being able I just don't feel that it's right to send a few text messages to a landline and not respond to replies to emails and then get on Angie's list to attempt to ruin our name. Our designers put an enormous amount of passion into each design, to not show up for your appointment after 3 hours of design time, can be very disappointing, and there is not a designer on our team that wouldn't beg for you to reschedule after that much work. I wish people could take the time to pick up the phone and call before writing reviews that bear such a devastating weight.