Guin Service LLC

Marvin did a wonderful job. He sized up the circumstance, gave me a quote, applied the Angie's List coupon, and quickly conducted the work. What I had struggled to repair in two tries over the weekend, Marvin corrected on his first try. Marvin even consulted with me on another do-it-yourself repair while we gave the toilet some time to confirm the leak was repaired.

They do what they say they're going to do. They're very punctual. You know what it's going to cost before they do the work. I would highly recommend them to someone new in the area.

I called on the weekend and left a message as to what I needed. I got a call (voice mail) advising what the cost would be ($250) based on my phone information. I checked with another plumbing company but did not get a return call so I called Guin back and scheduled an appointment. This was Monday and they said the first available time would be Wednesday which was fine with me. On Wednesday the repairman (Marvin) called and said he'd be at my home in about 20 minutes. I told him I'd get home and he waited patiently about 10 minutes before I arrived. I thought I had a frostproof faucet and he said it was a compression? faucet. He said he could fix it in about 15 minutes so I told him to go ahead. He was very knowledgable and pleasant and was very efficient in replacing the faucet. Marvin did a great job and I think I just found a permanent plumber!

My initial call went to voice mail, and I received a return phone call from a plumber (not the office person) within a short time. Because my leak was not an emergency, I was later called back by the office staff who set up a service call. The plumber who visited was on time. He thoroughly tested the fixtures in the bathroom, determining that we did not have any significant problem. When I asked what I owed, he told me "nothing, I just dropped by to say hello." How cool!

I must write another report for Guin Service after having employed them twice more this year. A few months ago they repaired a toilet for me, and during their visit discovered our water heater was leaking both gas and carbon monoxide. They returned a couple of days later and installed a new water heater. Wish we'd done that six years ago! They came out today after we discovered sewage was backing up into our washing machine. They roto-rooted the sewer line, and also checked on another toilet that was making a funny noise. They discounted the price of the sewer line cleaning (since we're such good customers), and they assured me nothing was wrong with the toilet (rather than sell me something I don't need). They are punctual, friendly, knowledgeable, professional, and always diagnose and explain the problem and fix it. I don't know how their prices stack up to the competition, as they are the only plumbers I have used in Birmingham. But I honestly don't care, because I like them and trust them. Can't sing their praises enough! If the baby I'm expecting is a boy, he may be named Richard. ;)

I thought that they were great. They were timely and they came and did the work immediately. They gave me a fair price. The plumber was fantastic, really great and very nice. I would recommend them because he could have probably told me anything and charged an arm and a leg. But, he didn?t. He just did the work needed and made sure that it was fixed. They were honest and I couldn?t ask for anything more in a plumber.

Discovered leaking pressure regulator Thu. evening. Cut all house water off. Called Guin first thing Fri. On the phone they told us it would be noon or later but Richard and his assistant arrived mid morning. Repaired it quickly, especially considering that our house has the old copper pipes throughout. Professionally done. Didn't comment on price because I don't know what plumbing costs are.

They are great to work with. They are pretty fast. They give a 10 percent discount if you are on their preferred customer list.

On time service call with friendly and knowledgable staff. I had many little issues and some larger ones addressed during this service call. Overall the experience was great, the price is a little steep BUT the job was done right the first time and everything was explained to me and that counts for a lot! Would recommend.

We like them. We had a bad experience with another plumber and we are real happy with them. We are going to use them again next month.

They did an excellent job and saved us money.

Excellent experience! Tenants currently reside at the home so I knew I had to act quickly. I immediately came to Angie's list to find a plumber and saw Guin's excellent scores. I contacted them to see if they could visit the property (I live out of the area) and tell me what they felt the issue was. I even got the estimate fee waived ($60) for letting them know I found them through Angie's list. They dispatched Richard. He was able to visit the home almost immediately. The tenants told me he was very thorough in attempting to identify the source of the problem, and they said he was very professional. I received a fax of the estimate the same day he visited the home. Guin's estimate was better than other plumbers in the area. I decided to hire Guin to do the work, so I scheduled an appointment almost immediately. The only thing I wasn't a big fan of was the fact that it would be about 5 days before they could come out and actually perform the services (a bit inconvenient since I had tenants living there). On the day of the service, Richard and his team were punctual and very professional. They performed all services as agreed. I was very pleased with their professionalism and honesty. They even went above and beyond because even after they performed the agreed services they realized that the leak was still unresolved. So they continued to inspect until they finally realized that the leak was as a result of a refrigerator ice maker line lodged in the wall behind the kitchen sink! They stayed until the problem was resolved. Guin also accepts credit payments and they are open for business at 0730 in the morning which was very convenient for me. I would definitely recommend Guin and use them again.

We had a theft at our house - most of the copper and the air conditioning unit. We checked Angie's list and called the top three. Guin's was on the top so we thought they'd be reputable. We got an estimate from a serviceman, Ricky. He seemed personable and dependable. He submitted 3 estimates. Meanwhile we'd talked to a couple of other companies from this list as requested by our insurance company. They were all within 2-3 thousand dollars of each other. Guin was not the cheapest but since we thought they were reputable and we liked Ricky we decided to go with him. Until we called him. When he found out we had the insurance check and needed to know exactly how much money the plumbing and a/c work would be he suddenly became very, very vague. "Let's just make it an even $1????? for the whole thing" was his answer when asked for an itemized, every thing estimate. No. I want to know what it is I'm paying for before I sign on. So, he made an appointment to meet me at my house with his plumber today, Saturday, "on the dot 9 am". We waited till 11:30 without a phone call . He was a no show when it came time to give a true price and after he discovered we weren't going to accept an "oh, by the way, I didn't figure this" bill. Run, people, run.

During the height of the summer, I got several estimates to replace my failing heating and cooling system and chose Guin to do the work. I called the sales manager and gave him my approval to do the work. Since they were slammed, he sent someone over to temporarily rig my existing system to work in continuous operation (I would have to manually shut off the system). But after waiting three weeks (without hearing a word) I wound up hiring another company who came and put in $6000 in equipment; to date I've never heard a word from Guin. Guess the economy isn't so bad for them after all.

The "service" package, which was priced at $50 per unit, covered very little. The company charges extra to actually clean the compressors with acid (water is free) and add freon ($50 to add freon and $30 per pound of freon). I would have thought that cleaning a unit and adding freon would be a standard part of a service package. I should have checked the details of the "service" package better in advance.

Following storm, switch that I had already had problems with would not function. Called Guin and they had air fixed the following day.

A/C quit cooling May 25, 2010. Had another company come out to diagnose. That company charged the system with 2 pounds of refrigerant and diagnosed a leaking evaporator coil. Took two days to quote $1400 to replace. Charged $150 for diagnosis and refrigerant. Contacted Guin Services for second opinion June 2, 2010 and technician dispatched the same day. Customer Service Rep. was very courteous, helpful, and accomodating. Guin repair technicianTommy arrived on time and quickly got to work. Seemed to do a thorough job of diagnosing and assured me that the evaporator was indeed not repairable as the first company had stated. Departed promising a repair estimate within a few days. Received estimate on Friday, June 4, 2010. After negotiating lower price, repairs were offered to begin on Monday but delayed to Tuesday June 8 at my request. Tommy and "helper" Spencer arrived on time Tuesday AM and got to work. Protected floor below attic access door with drop cloth and made consistent efforts to not track dirt in the house. During removal of evaporator coil from attic, Spencer lost control of the thing while coming down the stairs. Having delivered appliances in a former life, I couldn't help but notice that there were like 10 different ways that Tommy and Spencer could have avoided this accident. Think ahead and be careful are the two easiest ones. Also, Spencer could not seem to remember that there was a cabinet at the bottom of the stairs and ran into it repeatedly, knocking over the antique pharmacy bottle collection inside. After the repair, it was apparent that neither of them were going to mention the marks on the wall left when Spencer lost control of the evaporator. After I mentioned them, Tommy quickly offered to clean the marks off the wall with 409 that I provided. The marks mostly came off but I have a 9 month old and there will be marks far worse than these in the future. Two days after the repair, I was outside and noticed that the access panel to the condensor unit had been left loose. Called Guin, who had Tommy return to replace the panel that "Spencer had forgotten to install". Tommy asked to check some tape in the attic that he thought might not have held during the original visit. Overall, I am satisfied with Guin's service and would recommend them to others. However, I don't think that they were in A grade form during my visit. I rate them a B+/A- noting room for improvement.

I felt that the estimate was good. The estimate was done before closing on my house. I needed to wait until I actually got into the house before following through with the work. They were punctual and friendly.

Richard came out and went through our entire plumbing system. He said our pressure is fine and our hot water is old but still works. He said he couldn't recommend we do anything at this point in good conscience. Really???? Does this happen in today's environment? What a breathe of fresh air -- we live in a 60+ year old house and stuff breaks all the time; Guin has just earned a very loyal customer going forward. The company was a little hard to connect with at first but well, well worth the wait. I wouldn't waste my time calling anyone else.

I think Guin's estimate was way out of line.

I called to get a diagnosis and estimate on repairing a potentially broken sewer line. I had to call back several times before someone called me back. They said it would cost $350 to get someone out there with a camera to look at my sewer line. The high price was because they do not have their own camera and they would have to rent one from someone else. It came out during the conversation that they do not do big jobs like the one I was interested in and that is why they do not have a camera. Even though the company has a lot of veteran plumbers, the person I spoke to made it sound like they can only do small jobs, things that sounded like to me any reasonably handy person could do themselves. If they can't do big jobs that is fine, so I asked if he could recommend someone that could do the type of job I was looking at and he said he would not recommend another plumber. I understand not wanting to help the competition but he said they were not qualified to do my job anyway so he wouldn't really be helping the competition. I would have been less disappointed if they could have just recommended someone that was qualified for this job since they weren't going to do it anyway.

Richard and his son called me half an hour before the time slot I was scheduled for, which was great. They were friendly, professional, and knowledgeable. They quickly diagnosed the problem and fixed the drain. They explained to me exactly what had caused the clog, and where, and advised me on ways to handle the problem in the future. They also answered questions about plumbing issues unrelated to the reason for the visit. They made no mess. I was completely satisfied with the work, and will certainly call on them again when I need plumbing help!

I had to call a sewer company to come for them to clean out my tan which was $284.00. Then I had to call another plumber to finish doing more work on the bathroom. This plumber charged me $160.00 to finish everything.

Filled out the online service request form and about two hours later got a call that they were headed for my home. They showed up very soon after that and I explained the problem. They immediately gave me two options and two estimates. Option one was to fix/rework the old shower stems and option two was slightly more expensive but involved a new ceramic shower stem technology that would completely eliminate the washers. I went for option two. They worked for less than 30 minutes and then showed me how everything was fixed. They left no messes, were extremely polite, and we had a nice conversation as they were wrapping up and I was paying the bill. I've used several other plumbing companies in the past, but after this I will only be calling Guin and hope to get the same team (Richard and Blake) again.

I have used them for a number of years. They are professional and prompt. They show up when they say they are going to show up and do what they say they are going to do.