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Guin Service LLC

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

Guin Service began in 1958 as a group of specialized mechanics to compliment Guin Company s mechanical contracting company. W.C. (Bill) Guin knew that to have a successful contracting company he must have top mechanics to start-up and service contract jobs. Over the years the contracting company grew to one of Alabama's largest by doing quality work and providing exceptional customer service. In the mid 90 s as the top management of the company began to retire, the decision was made to discontinue the mechanical contracting division. Because of the loyalty of the employees of the service department and their many customers, the service company became an independent operation. Through the leadership of Ricky Lockhart, Manager; Keith Rotenberry, Assistant Manager; and Peggy Rice, Office Manager, Guin Service Company has continued to thrive. Associates Marvin Watson, Richard McDonald, Dewayne Todd, Tommy Thrasher, Jay Guin, Gary Rice, and their teams, have continued the legacy of friendly customer service. Each associate is highly qualified with 20+ years experience. As everyone knows, to have a successful business you must have the best people and Guin Service LLC has the best. Guin Service LLC has been in business since 1958 and strives everyday to make sure that customer satisfaction is guaranteed. Guin Service LLC is also a Certified Service and sales dealer for Generac Generators. Call and ask to speak to our expert Barry Nelms, and he will be happy to tell you all you need to know about the #1 selling Automatic Standby Generator in the country. W.C. (Bill) Guin, is retired but remains available for backup to the team. He is very proud of the continued success Guin Service LLC and has made plans for the operation to continue for many years to come. Joseph Braswell, a fourth generation member of the Guin Service family, started working with the company Jan. 2011 as the Director of Marketing and Customer Service. It is Joseph's goal to continue to build upon the reputation of Guin Service LLC, through community involvement and an unwavering approach to 100% customer satisfaction.

Business highlights

66 years of trusted experience
Emergency Services Offered

Services we offer

Heating, air conditioning, plumbing, sewer, generators & indoor air quality.

Amenities

Warranties
Yes
Emergency Services
Yes

Photos of past projects

Reviews

4.9288 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
3%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 101-125 of 288 reviews

Anita C.
10/2012
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
We called Guin and they were there a couple of hours later. The sewer line was backed up because of root growth. They cleared the line quickly. We use Guin whenever we have problems because they are courteous, reasonably priced, and fast. I recommend them highly to people in the Birmingham area.
Description of Work: Sewer line backup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Response from Guin Service LLC
Thank you for your kind comments, and continued loyalty to Guin Service. Hopefully the roots won't come back, but if they do, we will be here to help. Thank again.

Gail B.
09/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Again it went great with wonderful results
Description of Work: The Service Tech was on time and fixed what another company said could not be fixed! They saved me lot of money!!! The other Company said I would have to replace my unit but I didn't.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Mary P.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Tommy and Wes called ahead of their arrival. They were prompt, courteous and clean. Both units were serviced and they replaced a switch that was not working. No worries with these two men in your home. They are perfect gentlemen. Everything was left clean. We have used this company for many years and would not consider calling anyone else.
Description of Work: Tommy and Wes came to perform routine maintenance on our two units. In the process they discovered a switch in the attic was inoperable and offered to replace the switch.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$158

Renay H.
09/2012
5.0
plumbing
  + -1 more
Overall the experience was excellent. After contact they came out gave me an estimate, that was in line with other estimates. Provided services in a professional and appropriate way.
Description of Work: Repaired kitchen sink plumbing and conducted sewer repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Judy B.
08/2012
5.0
plumbing
  + -1 more
Company did a good job at a very fair price. The hardest part was diagnosing where the leak was and for that we had to pay an additional $350 to a separate leak detecting company. However, once it was diagnosed, Guin came out promptly and fixed the leak. They had to dig a huge hole (3.5 feet deep) just to get to the pipe. We will use them again.
Description of Work: Repaired leaking water line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Uther G.
08/2012
5.0
heating & air conditioning/hvac
  + -1 more
I called the Guin Servive, Inc early that morning and they scheduled an inspection the same day and repaired it the same day. I appreciated that they were punctual and professional.
Description of Work: The motor would not turn on my air condition condenser. The mechanic replaced the motor and examined and gave me information concerning impending problems

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$545

J P.
07/2012
5.0
plumbing
  + -1 more
Dewayne arrived promptly and assessed the situation. He explained what needed to be done to fix my two sinks and gave me a quote to complete the necessary work. He didn't have the pop-up stopper for my bathroom sink in his truck, so he had to go back to his warehouse to get the supplies. He completed the work that day, even though it was a Friday afternoon. He did a great job on both of my sinks. They both drain better than they ever have before. He was very honest and trustworthy, too. My wife and I were about to go on a trip and had stopped by the bank to get some cash before we left. The envelope must have fallen out of my wife's purse onto the ground when we walked into our house. Dewayne found the envelope on the ground and brought inside for us! It is always nice to have someone who is honest, who could have taken the money but chose to bring it to us. I would definitely use Dewayne and Guin again.
Description of Work: I had 2 sinks (kitchen and bathroom) that were clogged and leaking. I used a store bought drain cleaner chemical that burned holes in my old pipes. Dewayne with Guin replaced the drain pipes in both drains and unclogged the drain lines. He also replaced the stopper on the bathroom sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$915

Anthony L.
07/2012
5.0
plumbing
  + -1 more
Water was leaking from upstairs bathroom and was creating a water spot and dripping onto the first floor ceiling. We know it was probably coming from one of the upstairs bathrooms but did not know if it was coming from the bath tub, sink or toilet. Plumber came in an tested all the faucets/drains/etc. Eventually added a dye to the water to determine the source which turned out to be the toilet. Apparently the flange was cracked and was slowly dripping water. They replaced the flange and everything is back to normal. Guin identified the problem after about an hour of troubleshooting. Once problem was identified, they quickly resolved the matter. They were professional, courteous and punctual. I got a call that the plumber was coming out with an ETA prior to his arrival. Everything was on time as discussed the day before. They did a very good job and would definitely use again if needed.
Description of Work: Water was leaking from the first floor ceiling. You could start to see a water spot starting to form as well as water dripping. We have a two story house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Nicole L.
07/2012
5.0
plumbing
  + -1 more
I called on Thursday and made an appointment for Monday. The items I needed addressed were not emergencies. The office person was very professional and told me that one of their plumbers lives in my area and would come by early Monday morning between 8 and 9 am before going into the office. On Monday, the plumber, Richard, called about 15 minutes before he was to arrive (about 8:15) to let me know he was on his way. He and his helper were also very professional and addressed each item shown above quickly and professionally. Although the work was simple, the way Richard and his helper handled the job led me to trust that they are capable plumbers. For example, our gas fireplace wasn't working, and I had no idea why. Richard looked in the basement and immediately identified the problem: the gas was not turned on for that line. I realized that when I had my HVAC system changed from gas to electric a couple of years ago, the workers must have turned off that gas valve and forgotten to turn it back on. However, instead of just turning it on, Richard also identified an adjacent line that had not been capped. He capped that line and then turned on the fireplace valve. He and his helper tested the fireplace to make sure everything was working. They then removed the jammed drain plug and gave me the estimate for running a water line to the veggie garden, which was more than I wanted to spend. So Richard gave me a helpful suggestion on how to raise the outdoor water faucet to waist high so I won't have to bend over to turn it on. I was very happy with the service and the price that was charged. I would definitely use Guin again!
Description of Work: Capped gas line in basement.Turned on gas and tested fireplace.Removed jammed drain plug from tub drain.Estimated cost of running water line to veggie garden.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Kay G.
06/2012
5.0
plumbing
  + -1 more
They gave me a discount for being an Angie's List member. They were prompt. They're very professional. They were also very polite. I would use them again for plumbing services.
Description of Work: Guin Service repaired a leak and replaced a toilet for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Dawn M.
05/2012
5.0
plumbing
  + -1 more
Dewayne Todd was the plumber that came out this morning. Very personable and explained the resolution for each of the items we asked to be addressed. Overall, an excellent experience and we would hire Guin again.
Description of Work: Successfully removed clog in half bath toilet, replaced tank handle and flapper in master bathroom toilet, addressed leaky faucet issue in kitchen, and addressed low water pressure and leaky faucet in upstairs bathroom. All issues were handled in a timely and professional manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Joe A.
05/2012
5.0
plumbing
  + -1 more
We chose Guin based on the reviews. They were prompt in setting a time to make an estimate, which they did in writing . The service call was free with the Angie's list coupon and the final bill was just as promised. The service was great and we highly recommend them. We are very pleased with the work and the price. The guys that showed up to do the work were super courteous and very thorough and fast. We highly recommend Guin Services
Description of Work: These guys were great. We wanted to install a gas stove to replace the electric. They had to put a new gass line through some concrete, but wanted to be sure that the connection would match the same location as the stove's and asked us if they could come back once we had the stove so they'd know exactly where to place the line. We got the stove and they were back the very next day after it arrived. They also installed the stove, in addition to putting in the line. The charge for stove installation was less than half what the big box stores charged for putting one on an existing line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Richard T.
05/2012
5.0
plumbing
  + -1 more
The response was quick and the plumber removed the corroded pipe with some effort but didn't damage any of the pipes.
Description of Work: I had a hose bib leaking underground. I dug it out and saw it was corroded. I called Guin.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Cindy C.
05/2012
5.0
generator service
  + -1 more
I was very pleased. I felt like both men took time with me and never lost patience with all my questions. I would recommend them to anyone.
Description of Work: I called Guin for an estimate and Barry came out the same day. He was very professional and gave me a good estimate and answered all my questions. When I go ready to have my generator installed, I called Barry and he got right back to me and we were able to plan a date and time that worked for me. He and another installer were on time the day of installation and did a really good job. They cleaned up everything and didn't leave a thing in the yard other than the generator. Barry told me to call him if I had more questions and I felt like he really meant it. They both were open and easy to talk to and again answered all my questions and gave very detailed instructions how to care for my generator. I feel comfortable with the comprehensive information they showed me , told me and a big book to read if I needed to.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Joshua S.
04/2012
5.0
plumbing
  + -1 more
They were in and out in no time. They were happy as a clam to do the job.
Description of Work: They provided plumbing services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

sue R.
04/2012
5.0
plumbing, water heater repair
  + 0 more
They were reliable. They showed up on time, when they said they would. I didn't have any problems with them at all.
Description of Work: GUIN CO INC did some work on our water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Dottie T.
04/2012
5.0
electrician, heating & air conditioning/hvac, drain cleaning
  + 1 more
I would recommend their services. The overall experience was excellent. They were punctual, responsive, and professional. I would use this provider again.
Description of Work: They provide electrical services.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca B.
04/2012
5.0
plumbing
  + -1 more
They did a good job. I am going to use them again.
Description of Work: They replaced the spickets in one of the bathrooms, and they set a vanity for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barry L.
04/2012
4.0
plumbing
  + -1 more
Excellent job but the price seems really high. The job took less than an hour and the part should have cost less than $100. So they are getting over $200 per hour labor on this job. I called another plumber afterwards and he said he charges $225 total for the same job. I recommend getting several quotes and not just looking for someone that is offering a coupon. Update: After reading my review Guin called and offered to calculate my charge based on an hourly rate rather than a flat rate. This amount came to $250 so I am changing my Price rating from a D to a B.
Description of Work: Replaced leaking water pressure regulator in garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Anne P.
03/2012
5.0
plumbing
  + -1 more
They were terrific. They came earlier than we had anticipated at first and they were very professional. I would use them again in the future if I needed to.
Description of Work: I had Guin Service Inc. come out and fix some faucet issues in the bathroom for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Anita C.
03/2012
5.0
plumbing
  + -1 more
They were out first thing Sunday morning and cleared the line. The charge was higher than normal because it was an emergency weekend call. We have used them before. Their prices are competitive with other services we have used. (The last time we used them the line was not completely cleared on their first trip, so they returned quickly and completed the job for no extra charge. Highly recommend this honest and competent company.)
Description of Work: Our sewage line backed up on Saturday night. We were expecting a dozen people the following day, so we put in an emergency call to Guin for rooting out the line.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

Delores C. R.
03/2012
5.0
plumbing, drain cleaning
  + 0 more
From start to finish, it was one of the smoothest services I have had performed on my home. I will use Guin's services in the future if needed and refer them to friends and acquaintqances. They are the kind of company who's employees seem like an old friend. In fact, Dewayne and I had a nice chat about some issues and opinions we had in common. Being Dewayne's final appointment for the day, gave us the opportunity to do so since we were almost neighbors. I'm sorry to say that I forgot to offer Dewayne a bottled water or something to drink. However, I did give him an extra copy of a DVD on one of the topics we discussed. So, this wraps up my report on GUIN SERVICES, (Heating, Air Conditioning, Generators, Plumbing, Sewer). Dee Russell
Description of Work: The receptionist at GUIN PLUMBING was very courteous and nice. She informed me that their company emloyed a plumber, Dewayne Todd, who lived in my area. I called on Thursday, March 15, 2012 to report that both of my toilets were not working properly. In the guest bathroom the water continued to run each time the toilet was flushed causing my water bill to increase by $10.00 or more each month. In the master bathroom, the toilet continued to run over each time it was flushed. The receptionist said she could possible have a plumber come out the next day, Friday, March 16. If not, I would be contacted to setup an appointment for Monday, March 19,2012. On Friday afternoon, one of the employee's called to inform me it would be Monday afternoon, March 19, 2012, that Dewayne would come out to do the repairs. Dewayne called me in route to my home, which is always nice to know. He was prompt and went straight to the problems to make the repairs. The job was completed on both bathrooms within 1 hour. Dewayne cleaned up following the repairs which is also very nice. In the past, I've had plumbers, painters, landscapers, etc. leave messes inside and outside my home! This does not speak highly of a company. If an employee is trained well, those kind of messes are unacceptable! Although the cost of the job was $275.00; with the coupon from Guin's Plumbing Service for $70.00, the total price was $205.00. I love and "need" to save money since I live on disability due Avascular Necroses and Type 1 Diabetes. THANK YOU GUIN'S PLUMBING AND ANGIE'S LIST! "May God bless you and keep you. May He cause His face to shine upon you and lift His countenance toward you and give you peace." -Number 6: 24-26- Sincerely, Delores Russell "Dee" ie: GUIN #10 South 5th Street, Birmingham, Alabama 35212 Phone: 205-595-4846

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Suzanne R.
02/2012
5.0
plumbing
  + -1 more
I thought that they did a very good job. But their price was a little high.
Description of Work: Guin Co Inc did some work on the outside water meter connection that had to be repaired in February.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$345

Ian D.
02/2012
5.0
plumbing
  + -1 more
They did an excellent job, were professional, and cleaned up after themselves. I will be using them for all of my plumbing needs in the future.
Description of Work: They came out as scheduled and got right to work after giving me an estimate on installing sink drains and replacing the wax ring in a toilet. They also gave me an estimate for other plumbing upgrades I wanted to do around the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Carlton W.
02/2012
5.0
plumbing
  + -1 more
They did a great job, they were professional and on time. They recommended a company they worked with before to come find the leak they needed to fix and the guy that came out gave them the wrong information so Guin reimbursed us the amount the leak company charged us.
Description of Work: There was a leak between the water meater and the line that ran into the house. They completely replaced the our pipeline with copper pipeline from meter to the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Contact information

10 55th St S, Birmingham, AL 35212

guinservice.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Electrical,
Wells and Pumps,
Generator,
Phone Wiring,
Rototilling

FAQ

Guin Service LLC is currently rated 4.9 overall out of 5.
No, Guin Service LLC does not offer free project estimates.
Yes, Guin Service LLC offers eco-friendly accreditations.
No, Guin Service LLC does not offer a senior discount.
Yes, Guin Service LLC offers emergency services.
Yes, Guin Service LLC offers warranties.
Guin Service LLC offers the following services: Heating, air conditioning, plumbing, sewer, generators & indoor air quality.

Contact information

10 55th St S, Birmingham, AL 35212

guinservice.com