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J & S Steamway Carpet Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

J & S Steamway is Anchorage's premier residential and commercial carpet and rug cleaning service. Providing excellent service to Alaskans since 1976. We provide the highest level of service in the industry for Anchorage, Eagle River, and Girdwood residents. We also offer free pick-up and delivery of area rugs in the greater Anchorage area. Whether your needs are residential or commercial our certified technicians will take care of your needs. Call today for a free estimate!

Business highlights

49 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial carpet and area rug cleaning. Hard floor and tile cleaning. Oriental rug, upholstery, and mattress cleaning. Flood and water restoration services. Mold remediation. We work with insurance companies. Rug pad sales

Services we don't offer

auto detail, construction services, remodeling, carpet sales

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.8173 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
10%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.4
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 173 reviews

rae R.
10/2014
4.0
carpet cleaners
  + -1 more
It was alright. It was easy. I would not use them in future because they're in Alaska and I'm in Colorado.
Description of Work: We used those guys probably two years ago. It was probably when we were in Alaska. It was our first year in Alaska. We left in June. So it has been a year and a half since I used them. They cleaned my carpet.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Stephanie T.
10/2014
5.0
carpet cleaners
  + -1 more
They did very nice work. I have had them shampooed for me three times. The first time I had a residual odor and they came and took care of it at no costs. They came again and did my entire house and they really do nice work. They are very professional, terrific and I highly recommend them. The last visit was just my downstairs and I have 14 stairs so they didn't do the upstairs bedroom. What I like is that they have multiple tiers of service. For instance, if you had a particular dirty area or if pet odor or allergy issues they can kind of key into those. I am not a pet owner so I did not have to pay for that pay for that premium service. I could tailor make it for my needs and I appreciated that. They called to follow up on their service and to make sure that I was thoroughly satisfied. They were professional and curious and having them in our home wasn't strange.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Zona R.
10/2014
3.0
carpet cleaners
  + -1 more
It turned out to be very good. I think that they are highly respected in this area but they are also very expensive. They do a really good job and they are nice people but you have to be willing to pay their price. You can get your carpets done in the Anchorage area for half the price. They were running a little late at that time.
Description of Work: J & S Steamway performed some services for me. They did the living room, dining room, TV room and stairs.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$300

Carole P.
10/2014
4.0
carpet cleaners
  + -1 more
They did a very nice job. They were quick in responding and we were 100 percent satisfied with the job. We had one room in the stairway done.
Description of Work: They steamed cleaned a carpet for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$110

Edward H.
10/2014
5.0
carpet cleaners
  + -1 more
They did fine. The have worked for me twice and we have white carpets now. The are more expensive than other carpet cleaners but they do a better job.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEVEN B.
10/2014
5.0
carpet cleaners
  + -1 more
They’re okay. We’ve been using them for years. They started to come here when we bought this out and we’ve using them ever since. We’ve been with them ever since they’ve been in business here. My wife likes the system that they use. We’ve never had any problem or difficulty.
Description of Work: They just steam cleaned a living room carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Roger M.
10/2014
4.0
carpet cleaners
  + -1 more
They have done a very good work for us. They were consistent with their job. The price has always been reasonable for the type of work that they do. They show up when they are supposed to.
Description of Work: J & S Steamway Inc did some work for us.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael R.
10/2014
5.0
carpet cleaners
  + -1 more
We’re very happy with it. They were really good. Their pricing is a value of what their work is. I would use them again and I may have recommended it to others as well.
Description of Work: ....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa B.
10/2014
4.0
carpet cleaners
  + -1 more
They were professional and on time. They cleaned up behind themselves and then went on to the next. It was kind of hard to get in touch with them when their phones go to an automatic robot. I haven't called them back.
Description of Work: They shampooed my carpet.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0


Helen T.
10/2014
5.0
carpet cleaners
  + -1 more
Wonderful! It turned out really great. They were very professional and they did a very good job. We call them every year to come and clean ours. Wouldn't use any other company.
Description of Work: They cleaned our carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Kathryn W.
10/2014
5.0
carpet cleaners
  + -1 more
I have used them many times and they do a good job. I have like 700 square feet. They have been there a long time and they do a solid job. I will always use them. They are expensive. They are punctual.
Description of Work: I used them for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

angie W.
10/2014
4.0
carpet cleaners
  + -1 more
It was fine. They did good. I would recommend that they do a good job. I didn’t have any issues. Their price is a little higher. They were here on time.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bernard R.
10/2014
5.0
carpet cleaners
  + -1 more
They always do a great job. The guy that comes out is always the same guy and he is just very great. He is very easy to talk to and he does everything we want him to. We have them come back every time because they do a good job. They are right on time. They answer questions.
Description of Work: I used the services of J & S Steamway. I have them come up twice this summer. They did a high traffic area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane W.
10/2014
4.0
carpet cleaners
  + -1 more
It was okay. They did a good job and were professional. I do not have a big house so I thought they were expensive.
Description of Work: They cleaned my carpets.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Soren S.
10/2014
5.0
carpet cleaners
  + -1 more
For what I got, I think they're great. That's the only person I would use.
Description of Work: I always use them when I ever have time to have my carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Adrianne P.
10/2014
3.0
carpet cleaners
  + -1 more
I used them once and I was not so impressed so I went back to another company.
Description of Work: It was for carpet cleaning.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Hannah D.
09/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Within a day or so of the cleaning my dogs started "marking" and the tech who came to clean the mattress cleaned up the "marking" spots. I'm thinking the dogs thought there was an "intruder" and had to reestablish the territory. Perhaps the odor of the cleaning solution caused this. I will schedule my next cleaning with Thermax a company you can trust.
Description of Work: I have used Thermax a number of times over the past 5 years. The same tech has been there all this time so he has a lot of experience.. This time 3 rooms, stairs and hallway were cleaned. The technician arrived on time, was courteous and professional, The carpets looked so much better when cleaned. (4 dogs leave lots of dog fur the vacumn doesn't clean up). We were also to have a mattress cleaned but both the technician and I forgot. Another tech came by a few days later and finished the job. Not a problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$500

Idamarie O P.
09/2014
5.0
carpet cleaners
  + -1 more
i couldn't believe what I saw. The clinician transformed a 30 year old carpet into one which looked almost new. Soiled areas disappeared and all who visited remarked about how great the carpet looked. Thank you
Description of Work: shampooed carpet up and down.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Pamela S.
09/2014
5.0
oriental rug cleaning
  + -1 more
J&S Steamway came to the house and picked up my 8 X 10 oriental rug. It was returned about 1 week later perfectly cleaned. I was impressed with the cleaning of the fringe which hasn't looked this good since the rug was new. I was very pleased with the cleaning and excellent service.
Description of Work: picked up, cleaned and delivered my large oriental rug

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$188

Lindsey F.
09/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
J & S Steamway does an exceptional job. Every technician we have had has been both thorough and professional. The technicians have always informed us of how best to care for our carpet long-term. They make accurate and reasonable recommendations in terms of their services. For instance, we asked about a pet deodorizer and the technician advised us that we did not need it. Scheduling is convenient and the company is genuinely interested in satisfying its customers. I would HIGHLY recommend J & S Steamway. We once used another company and their service and quality wasn't even close to that of J & S Steamway.
Description of Work: Most recently J & S cleaned our carpets upon move-out. Twice before, we have had them clean our carpets with furniture in the apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Beth J.
09/2014
5.0
carpet cleaners
  + -1 more
I have tried other companies that were less expensive, but I always end up coming back to J&S steamway. They are very nice, professional, and my rugs always look great. If there is any wicking, they are great about coming out the next day to fix.
Description of Work: Picked up, cleaned, and delivered wool area rug.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Joan M.
09/2014
5.0
carpet cleaners
  + -1 more
They did a great job for a reasonable price and in a reasonable amount of time. I will definitely use them again.
Description of Work: prespotted and cleaned carpet in 3 rooms and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Edra M.
09/2014
5.0
carpet cleaners
  + -1 more
They were very responsive, scheduling me within a week of my call. They were more than prompt -- they were running ahead of time so they were able to come early and finish early. The carpets looked great, although they were heavily stained and we need to ultimately replace them, this bought some more time until the teenager leaves the house! I had a coupon from Angie's List/provider, and so I ended up paying considerably less than what it normally would've cost. We'll be using them again next year, for sure.
Description of Work: Cleaned 2 bedrooms, landing and stairway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from J & S Steamway Carpet Cleaning
Thank you so much for choosing J & S Steamway. We are very happy to hear you were satisfied with the service you received. We work hard to ensure your satisfaction and value the trust you have placed in our company. In a small community such as ours business depends on word of mouth. To say thank you to our customers for referring us to their friends and family we offer a 10% back referral bonus. Send someone to us and you will receive 10% of their total cleaning back in Referral Bucks!

Patricia M.
06/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
J & S did an excellent job from the initial contact by phone to delivery of the perfectly cleaned carpets.
Description of Work: Cleaned six oriental rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Sandra C.
06/2014
5.0
carpet cleaners
  + -1 more
I've used them in the past, very satisfactory. They come when they're supposed to and get a good job done.
Description of Work: I've used J & S Steamway. They cleaned my carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

341 E 77th Ave, Anchorage, AK 99518

http://www.jandssteamway.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Concrete Driveways,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

J & S Steamway Carpet Cleaning is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

J & S Steamway Carpet Cleaning accepts the following forms of payment: Check,MasterCard,Visa
Yes, J & S Steamway Carpet Cleaning offers free project estimates.
Yes, J & S Steamway Carpet Cleaning offers eco-friendly accreditations.
No, J & S Steamway Carpet Cleaning does not offer a senior discount.
Yes, J & S Steamway Carpet Cleaning offers emergency services.
Yes, J & S Steamway Carpet Cleaning offers warranties.
J & S Steamway Carpet Cleaning offers the following services: Residential and commercial carpet and area rug cleaning. Hard floor and tile cleaning. Oriental rug, upholstery, and mattress cleaning. Flood and water restoration services. Mold remediation. We work with insurance companies. Rug pad sales
auto detail, construction services, remodeling, carpet sales

Contact information

341 E 77th Ave, Anchorage, AK 99518

http://www.jandssteamway.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
10:00 AM - 2:00 PM