Samsung Washer Repair in Columbus

The phone was answered immediately. I explained the problems I was having and asked if it was worth fixing. After a little discussion we determined it was probably not worth it to fix the machine. He did however recommend a competitor who was more familiar with my Samsung machine. He did not have to do this. I then asked him what brand he would recommend if I were to replace it. He spent a few minutes discussing options with me. He did not have to do this. I am sure he was very busy but yet he was helpful and courteous and I really appreciated his help. I will definitely call them if I ever need help. I highly recommend themshow more

He was extremely knowledgeable and we ended up decided that based upon the repairs need that I should pursue buying a new machine. He went above and beyond to help me diagnose the problem both on the phone and in person. I really appreciate his honesty around not trying to fix my machine which ultimately was not worth it. I would highly recommend him to anyoneshow more

Sears could not have done better. First, they were able to service my Samsung appliances and finding companies that service that brand a very few and far between. Second, their service rep came out the very next day after I called, so I was not without my dryer for more than a few hours. Third, the rep quickly diagnosed the problem and went out directly and picked up the replacement parts to install later that same day. Fourth, I did not feel pressured to take up the additional offers of the vent, vacuuming, and warranty. I had requested the dryer repair and the washer maintenance, but after I saw the huge build up of lint inside the dryer, I agreed with the rep's suggestions to fixing the problem. He recommended cleaning out the current amount of lint and installing a sturdier vent to the wall. I already knew the flexible hose vent was not strong enough (we had already blown out one before) and while he was vacuuming out the lint, he discovered that we had had a dryer fire! A large patch of lint was burnt black. I was saw him peel it up myself. Very scary. So I also signed up for the warranty which includes a free vacuuming out (it costs $40 on its own). I think it is worth it. And finally, everyone I dealt with was courteous and professional. I will definitely be using them againshow more