Top Window Shade Repair Near Columbus

In early June, I called Accent Draperies about some Roman shades and blinds that needed restringing. I was most concerned about the shades as the blinds were not in as bad shape as the shades. I was informed that there would be a trip charge even if they could not fix them. However, they did not tell me that they would not fix shades that were past a certain age.The Accent representative came on June 9. He looked at the Roman shades but said he couldn't do anything with them. He then looked at the blinds, pulling them up and down several times, examined them, etc., then said they couldn't be repaired. I paid the $75.00 charge and he left. The next time we tried to pull the blinds up and down they were in worse shape than before, so much so that we would no longer be able to pull them up and down easily. We thought we would have to replace them (which we would not have done previously). We checked Angie's list and called one of the companies with good reports. The company co-owner came, looked at the blinds, and said he could restring them. He got the string from his van, came back, and did the restringing. They are now like new. The charge was $80.00, the trip charge. Given that the Accent Draperies representative did further damage to the blinds and they could have easily been restrung, it seemed evident that we are entitled to a refund of the $75.00 that was paid. My letter to the owner of the company included all the information above. In his reply, he implied that they were not worth repairing because they are over 18 years old. Our contention is that if they do not repair blinds that are over a certain age, they should tell you that up front and not send out someone who will charge you $75.00 for doing nothing (and further damaging your shades)show more