Top Sump Pump Repair Nearby Columbus

Awesome experience! Came home on a Friday evening to find a broken sump pump and a basement full of water. Called and left message and got call back within 15 minutes. Was told service would be there within 2 hours. One hour later got a call that they would be there in 20-30 minutes which they were. Their employee handed me a business card when I answered the door! An awesome touch that I have never experienced before in 25 years of home ownership. He was polite and quickly fixed the problem. Even noticed that the drain from the sump on the outside of the house had separated and fixed this as well. And their after hours service charge was $15 less than the competitor that I called. I will always use them for any plumbing needs I might haveshow more

We made an emergency call on Christmas Eve. They came within an hour. The problem was not as bad as they thought. They felt the sump pump was fine but the pipe leading to it was defective and it was fixed. However, I could tell the repairman did not feel real comfortable with what was done but he was conscious of the fact that I was paying a high overtime rate and did not want to bill me more than necessary. The work seems to have be successful. I no longer have water spraying all over my basement. It was very expensive however and they would not honor the Angie's List coupon because it was "emergency services". I did not see that caveat on their coupon but could not argue the point as I was happy to have someone who came out on Christmas Eveshow more

Our basement flooded when the sump pump diconnected. We had an estimate of over $1,500.00 from Waterworks to fix it. We called for another estimate and the guy from Jack Woods Plumbing had been working for them for many years, I think it was 25 years. While fixing the sump pump, he heard a noise that he recognized coming from our gas water heater. The noise indicated that the gas water heater was not heating the water and the "secondary" electric water heater is what had been heating our water for a long time. He fixed that as well and the cost was barely over $200.00. I can't find his name right now, but when I do, I will add it to this review. He was so nice and so helpful...he deserves a raiseshow more

I HAD INITIALLY CALLED AND THEY DID TROUBLESHOOTING OVER THE PHONE RATHER THAN PROVIDE A POSSIBLY UNNECESSARY ''SERVICE CALL''. THE PROBLEM DID NOT RESOLVE AND I CALLED THE NEXT DAY AT 2PM AND THEY WERE AT MY HOME IN 2 HRS AS THEY PROMISED. PLUMBER WENT RIGHT TO WORK, EXPLAINED WHAT HE WAS DOING, AND FIXED THE PROBLEMshow more

We live in a house that was built in 1925 and have been battling water in our unfinished basement every time we would get several days of moderate to heavy rain. Even when the weather was good, the basement always seemed kind of damp. With all of the rain this year, we finally decided it was time to do something. We weren't looking to finish our basement, just create a reliable, dry storage and work space. We got three estimates from major basement waterproofing companies in Columbus and we were able to get the biggest bang for our buck with Ohio Basement Authority. Cory was great - he listened carefully to my goals and only suggested stuff we needed to meet those goals -- nothing more. When it was time to do the work, the crew couldn't have been better. We had heard stories from some of our neighbors about their experiences with this kind of job ranging from uncomfortable to downright awful. However, Ohio Basement Authority was great - these guys were very respectful of our space, tried to keep dust to a minimum, maintained good communication and had the work done quickly and efficiently. We had a minor issue with our discharge line after they were done and they came out to repair it on the same day. We've had numerous people work on our house over the past few years and these guys would be right up at the top. The efficacy of their solution is still TBD (still waiting on a big rain), but we already notice a huge difference in the air in our basement (much drier - no more musty smell, etc.) The quality of the materials (underground drainage system, sump pump) seem to be of good quality as wellshow more

I WORKED WITH A COMPANY REPRESENTATIVE NAMED SCOTT. HE WAS ON TIME AND POLITE. HE ANSWERED A NUMBER OF QUESTIONS THAT I HAD AND ALLOWED ME TO FOLLOW HIM AROUND WHILE HE WORKED. HE REPLACED THE SUMP PUMP DURING ONE VISIT AND ASSESSED THE REMAINING WORK BEFORE SCHEDULING A SECOND VISIT. I WAS VERY IMPRESSED WITH THIS COMPANY. I ALSO HAD A POSITIVE EXPERIENCE WITH THEIR OFFICE ADMINISTRATOR (POLITE, FRIENDLY AND HELPFUL)show more

They found errors from a previous job and corrected those for us at no charge. They put down dropcloths from the basement steps all the way to the back door. They did a tremendous job cleaning up after themselves. I couldn't believe how great the work turned out. I have even recommended them to some other friends already. They were very professional. They had to come through the kitchen area to get to through the back door. They never hit anything and were very efficient and careful when hauling equipment in and outshow more

The initial call was because of a leak in a rubber hose coming from the ice maker to the water filter which was spewing water in the basement However, after finding that our sump pump and water softener were both not working, we had them replaced. Because of the age of the original copper pipes (over 30 years), we had the ones in worst condition replaced. They also had to dig up the concrete to install pipes for underground drainage from the sump pump. It was disappointing to find the extent of work needed, but we were pleased with the response time and the expertise of the employees who worked on the various jobs, and we felt their prices were fairshow more

Overall it went very well. The hydra guys were here on time each day and worked efficiently. They were the only company who could do the job with minimal disruption to the basement, which was great. Everyone else required me to relocate plumbing/gas lines/electrical box at my expense. My only issue involved Pat's waning customer service as the project progressed. He was abrasive with me on one occasion and explained it away as a workers comp issue weighing on him. Soon after the contract signing, I asked Pat for an estimate to seal and paint the walls. He said that he could do it and we could talk about price towards the start of the project. Once the project started, he talked around the painting issue and finally told me that he'd rather put me in touch with his painter so I could contract with him directly. I felt mislead as I really wanted to have the basement walls done at the same time. Pat was thorough in answering most of my questions, and the guys cleaned up greatshow more