Dehumidifier & Humidifier Repair Companies in Columbus

We had a problem with the humidifier connected to our furnace not working. We had an appointment, the technician called and ask if he could arrive early. Once on site the technician was able to diagnose the problem, he had the needed part of the truck. The part was installed in an efficient and professional manner. He kept me informed and told me the cost of the part and service call before he installed the part. Excellent service, excellent technical knowledge, and very professionalshow more

Company was prompt in scheduling. Appointment was completed later than original time frame quoted on the same day, but the company was in contact to let me know. No big deal, things happen. Technician called when he was on his way. He did a great job. Very friendly and professional. I will use this company in the futureshow more

They called 1/2 hour prior to arrival as requested. The serviceman examined the heater, and explained that we could change the air filter ourselves and he was willing to show us how. He also explained that there was a piece of the humidifier that needed to be replaced annually and explained that is why it was not working. He then examined the heat pump even though it was below freezing outsideshow more

The gentleman who came to give us an estimate was very thorough, knowledgeable and professional. He returned to double check measurements before the installation team arrived. The woman who cleaned our ducts put down tarps to keep our home clean and our wooden floors from being scratched by the machinery. She was friendly and hard working. The two men who worked on the installation were friendly, professional and meticulous. We are very pleased with the resultsshow more

In summary. Favret installed a good product at a fair price and fixed their mistakes, but getting their salesperson to call me back was next to impossible. Next time i will choose a smaller company that values their customers more. The original visit from the estimator (Doug) was fine. Scheduled a date, and the following items were written up on the work order: 1. Install the HEPA filter unit which consists of filter assembly and a UV sterilizer lamp within the assembly 2. Reconnect a disconnected duct 3. Remove and patch over a disused humidifier. Was told by the estimator the job would take about 2 hours, it took 5 hours. They arrived at 8:30 and left after 1:30 pm. The install for the HEPA unit was attach into the main cold air return duct that goes back into the furnace, run a second duct out of the cold return to the HEPA unit and run less than a foot of duct back into the furnace, and wire the HEPA unit for power. Install/work problems were: 1. They did not tape or seal any of the joints on the new HEPA unit ductwork. The joints between the furnace itself where the HEPA unit pushes air into the furnace were so gapped that I could see the UV light shining out from the HEPA unit, and air was shooting out. 2. The pipe previously connected to the humidifier was cut off and not capped and air shot out when the furnace was on 3. Disconnected duct was not reconnected as written on the work order. I dont believe the technican even read the work order because when i mentioned removing the humidifier a he said "what are you talking about" and said he wasnt aware of that part, until i told him to read the work order. So, I called Doug back and left him a message regarding the incomplete work and asked to have them come back out. He didnt call me back for a couple of weeks and i left additional messages. He called me back on 4/30/10 and i told him I wanted them to come out 5/21/10. He said he had to check with the scheduler and told me that he would call me 5/3/10 to confirm the date but that since it was so far in the future it would not be an issue. He did not call me back 5/3/10 or any other day. I left 4 messages for him at both his numbers on his business card between 5/14/10 and 5/19/10 just asking to confirm whether they were coming out on 5/21/10 or not. Finally I was looking at the original work order paper and there was a different cell phone number on there, i called him on 5/20/10 and he actually answered the phone and told me he "was just listening to my message" from the night before...so he was getting all my messages and just not returning my call. Doug said they had a "scheduling problem" and thats why he didnt call me back before. I told him, all i wanted to know was someone going to show up at my house tomorrow or not? He said yes. 5/20/10 a different technician arrived, puttied over all the joints everywhere in the furnace, fixed humidifier cap and loose duct, did a fine jobshow more