Nearby Housekeeping Agencies in Columbus

the professional team of two individuals, dan and bobbie, completed more housework chores than i expected them to do which gave me a fresh start on these chores (i am disabled and unable to keep up the housework very well) .......... they were both very professional and provided the tools they needed ....... and if i can afford their services in the future i will definitely call this agency ....... also, i missed the expiration deadline of my coupon by a couple of days due to a severe storm/power outage of several days here in the area ........ despite this, the agency still honored the coupon ........ kudos to their understanding in this matter and to the services provideshow more

I called on Thursday for cleaning on Friday. Though there was no one readily available at such short notice, GG Cleaning was able to make arrangements for an excellent cleaner. Kudos to both the Agency and his cleaner for rising to my desperate situation. The excellent work was performed timely, just before the movers arrived with all our belongingsshow more

They are very good with organization. They are willing to handle tasks beyond the normal cleaning agency. The approximate cost is $15 per person, per hour; they usually send two girls out at a time. At first when I started to use them they would send out different girls each time, which I found to be a little frustrating. Now the same girls come out to do the cleaning. Even though they were great with the organization, they weren't that great with the heavy cleaning. This is one thing that concerned meshow more

Services scheduled for 8-9 a.m. After calling the service I was told 10 a.m. Crew arrived at 10:30 with no clue of what was needed to be done. I had to point out each area to be cleaned and what they should do. When they said they would clean only the outside of the refrigerator I told them to cancel. They said that since they were late they would do the inside as well (which was pretty clean already). The two-person crew that arrived was not from Soft Touch Cleaning, but from a third party cleaning service. This makes me wonder if Soft Touch is nothing more than a booking agency with no cleaning personnel of their own. Had I known this before the booking I would have hired another company. Their cleaning was acceptable, but not as well as I've had done in the past by other firms. I will not be utilizing this company in the futureshow more

Charged double for the first cleaning, though our home was already very clean, which I though was strange, but whatever. The cleaners did an fine job. However, the owner, forgot to give me an address (after 3 requests for it) to mail payment and then became rude when it was not received in a timely fashion. I still don't know how the payment could have been mailed sooner without an address. Anyway, as she requested, the payment was then sent from our bank, so it took a couple days to process. In any event, it would not have been a problem, except, that her emails were hostile, demanding and rude. Literally, like a collection agency - instead a simple question, which woud be easy to answer. Oh, the payment was received the same day the hostile email was sent; she never apologized. Again, the payment was received, and the delay was explained (no address, bank processing) and she continued to argue and place blame. As many of you, we hired help to make life simplier, not so we can answer to a hostile owner. It is really too bad, too. The girls did such a good jobshow more

They were 45" early, so I was not completely ready, but they were here, so okay. Noticed van was not marked as a cleaning service. Young man and woman, very professional, but did not speak English. I asked for identification, which they did not understand.Would not let them enter. They called their manager, Francisco Guerin. He did speak English, but it was not his first language. Became defensive when I asked for identification. Wanted to know what did I care since they were cleaning my whole house? I asked about the ad's specifics that I wanted cleaned. It said had t o absolutely note anything special I wanted cleaned when the order was placed. Asked how did they know to do those things? Again, he said, they knew and were cleaning my whole house. I had taken the day off for the cleaning, so allowed them to begin. So placed a call to Angie's List member services, asking why they allowed people to work that did not speak English, with no translation tools? They said they would note that, but to be assured they were the best in the business. I responded that I doubted that for the price and that they said t hey had been in the US 3 months. Told member services I wanted a call back and also emailed the same to the company. Angie's List stated I should take it up with the manager. As they were leaving 2 1/2 hours later, I asked them, "Where are you from?" and Patricia said, Brazil. Went through house and they had not cleaned my bathroom fans. The rest of the house looked very good, to which I give them credit. One week later, I found my credit card number had been stolen and used in Brazil!! (No where else in the world, but Brazil)When discussed with Angie's List customer service, they stated they did not have any responsibility, that they were only a listing agency. Asked about using undocumented workers that refuse to show identification and they stated they did not have any responsibility in that either. Another week later, my debit card number was also used . Possible the workers were finding my personal data instead of cleaning the bathroom fans, which they promised to do. The people we trust, Angie's List, remove themselves from any connection since there was a problem. They suggested I have Francisco come back out and clean my fans! No, a company has one chance to represent themselves with integrity. Even Lindsey (dispute manager) thought it was very unusual that people without identification come into my house one day and then a week later my credit card is used in their home country. Coincidence? Maybe..But this is what a company sets themselves up for when they send workers out without identification or a receipt listing the items agreed on beforehand to be cleaned. Anyone using Angie's List should read the 18 page member agreement they have agreed to. They advertise service without the hassle, but this was the opposite of that. In your disclosure, you remind members that they will be held accountable for their reviews, but YOU are not held accountable for the companies you recommend. This Big Deal was a "Big Deal" in that it glaringly exposed the risk a homeowner takes when having anyone work in their home. The thought that "Angie's List would not use them if they were unworthy of our trust" is a myth. Remember, by their own acknowledgement, WE ARE JUST A LISTING AGENCY!! I did see your caution that members will be held accountable for their reviews...that is interesting since Angie's List is not accountable for their recommendations. Does not seem to go both ways in these situationsshow more