Top Gas Fireplace Service & Installation in Columbus

Patrick was punctual, professional, knowledgeable and friendly. He took the time to explain how the fireplace works and made useful recommendations. My fireplace works now and I know what to do if it stops working again. I HIGHLY recommend Fireplace Pros and Patrick in particular. As to the cost, I found it to be favorably competitiveshow more

The fireplace insert in my condo unit was a builder grade Direct (B) fireplace insert -- the cheapest possible fireplace. It recently stopped working and when I researched the replacement options, I ended up at the Specialty Gas Services store, where they presented all the options available to me with the pros and cons of each. When I made my decision, the owner of the company came out to my home and measured the existing fireplace and placed the order for the new one. He told me timeline and the cost. The installation tech was on time, professional and gave me a good explanation of how the unit works. He removed all the debris from the old fireplace and cleaned up after the installation. The new unit seems to be a great improvement over the original fireplaceshow more

Service representative was ontime. We wanted our gas fireplace checked for a possible gas leak. Rep did a thorough check and found no leak. He also re-arranged the gas logs (the previous alignment was causing the smell we thought was a leak), cleaned the logs and inside of fireplace. Rep did a great job explaining his work and spent another 15 minutes answering all my questions. We discussed the possiblity of converting my vented gas fireplace to a ventless unit and the pros and cons of doing so. It was a great experience and gave me peace of mind operating the fireplaceshow more

We bought a home build in 1993. Though we had the home inspected, we wanted an expert in gas log fireplaces to double-check the fireplace and to teach us how to use it. Since we're from FL, we have only had all-electric homes and wood-burning fireplaces. It could not have gone better. He discovered a small leak, repaired it, and did a great job teaching me how to light and manage our logsshow more

Great! Patrick was on time and very educational! I have never used a gas fireplace before and he was very patient and walked me through exactly how to use the fireplace including how to detect and shutoff gas should there be a problem. He inspected the chimney too. He was on time, very knowledgeable, and very thorough. I would definitely recommend Fireplace Pros and use them againshow more

The tech arrived on time and was thorough in his inspection and cleaning of the chimney & fireplace. He walked me through his process and gave me pointers on how to properly maintain the fireplace and the gas log. While I can't remember for sure now, I believe the tech's name was Chad and he was awesomeshow more

I worked with John the owner of the company in that I wanted to replace my old wood burning fireplace with more energy efficient direct vent fireplace. John helped out with picking out the right direct vent fireplace that would be right size and correct BTU'S that would help heat our house. Once we decided, John scheduled his installers to come out and meet with me in what would be required in doing the work. I was impress with the installers and how knowledgeable they were in how they were going to do the job. When John called me that the fireplace was in, he scheduled the work to make sure to work around my schedule. The day the installers arrived they went to work and had to work not only to remove the old fireplace, but had to vent the direct vent fireplace up the chimney. This also required a new chimney cap which I new from previous conversations with the installers. So, new chimney cap had to be made and once that arrived they worked real hard in removing the old chimney cap and installing the new one. I was very impress and how hard they worked in doing this job since this required going up the two story roof in completing this job. What also impress me that they saved my old wood mantel that I wanted to keep with the new fireplace. Also, after we picked out the right tile to be used around the mantel, the installer did fantastic job in grouting and installing the tile. Once this was finally all done we received lot of good compliments from out friends and neighbors in how the fireplace looked. The fireplace not only looks great , but it does heat the house and is very energy efficientshow more

Long story short... The crew (Craig and Adam) did an excellent job from start to finish. However, later in the day our furnace was clicking on but not lighting the burners and distributing heat. I called Aspen and their response was second to none. Out came Pete! He checked everything and found that our problem was actually connected to the furnace. Talk about knowledge! He diagnosed the problem, fixed it, and charged nothing. Pure coincidence that we had a furnace problem and not Aspen's fault, but Pete still took care of it. I would never recommend any company but Aspen to do the jobshow more

I was nervous about using the gas fireplace as this was my first dealing with one and it is a very old home. Eric showed up as scheduled with a new trainee. They were very polite taking care not to get anything dirty. The first checked for any soot all around the fireplace and inside. Then check for proper ventilation. Checked all the gas lines for leaks. Cleaned up the whole area and made it look 100% better. They explained everything as they went and I feel much more comfortable with my gas fireplace. I would definitely recommend and use againshow more

Performed service call / check up on my direct vent fireplace. The tech, Eric, was on time, professional friendly and happy to share details about my fireplace and what he was doing. He did great work and my fireplace has never operated or looked better! The only minor issue I had was that it took a month from the time I called to get an appointment. However I do live outside of town and a recent cold snap filled up their appointments. All thing s said and done, the quality of the work was worth the waitshow more

I have a wood burning fireplace that I wanted to convert to gas logs. I visited the showroom and selected the gas logs and fireplace screen with the help of their sales associate. They were very informative and helpful in selecting the right materials. They offer a ten percent discount with a contribution of 10 can goods for a local food pantry. The fireplace screen was special order so it took about two weeks for it to come in. The install went smooth and Joe who installed it was very professional and did his job well and answered all of my questions as to the operation of the unitshow more