Fiberglass Pool Installers in Columbus

Leisure Pools had the most helpful information on their web site. I visited their showroom and was impressed with the quality and the beautiful designs of their product, and with the thoroughness of their quote. I felt confident that there would be no cost surprises with the project. A representative visited my home and explained the limitations of my yard space and easements. It turns out that I can't have the pool I really like in the space I have available, and I wasn't happy enough with the smaller alternative to spend the money for it. If I had the room for the larger pool I would have gone ahead with it. I'm disappointed that I won't be working with themshow more

I recently moved into a new house, not knowing the pool and spa were both destroyed. I received two estimates from two other companies, one wanted to install fiberglass walls and concrete floors for both pool and spa, the other wanted to install a new pool and stand alone spa. Both companies estimated their work between 38000$ and 46000$. I hired one of the companies they destroyed my yard, left didn't show up for weeks at a time, even i could tell it was shotty workmanship, leaving trash on the job, smoking breaks constantly, I didn't feel safe with the type of employees on the job. A friend of mine referred Marzetti Pools and i was so distraught when I called i was crying and Mr. Marzetti had his crew out on the job that Saturday and Sundayshow more

We had several companies come in for estimates and they were in the middle, pricewise. They definitely talked a good game, and ultimately we chose them for their product, as it seemed to be superior to some of the competitors'. Unfortunately, from there it largely went downhill. We had issues with them starting from the permit application (we ended up getting the permit and variances on our own), and it continued to issues with damaging our driveway and the drainage system from our house when installing the pool (never told us they damaged it - I had to pay $450 to get that repaired). We had some issues with the depth the pool was installed, and ended up needing 53 tons of material to bring up the surrounding land to meet the pool depth. The pool is also a bit off re: being level from side to side; this is evident with any water on the cover or just measuring/looking at the water levels from one end to the other. Other issues also arose, but don't need to be elaborated on here. The only exception to mention is that there appeared to be some resistance to communicating and working well with the landscape company, which ended up being detrimental to both companies, as well as us. On a good note - the electrician they contract out to is a good guy, and Id recommend him. Im still not sure what happened here, but the concrete subcontractor placed a contractor's lien on our home from not being paid by Leisure Pools. We didn't find this out until we refinanced our home, and this ended up delaying that process by a month, waiting for the lien to be cleared. I was told over the phone that they didn't receive payment, but was also emailed by both parties that it was an error on the subcontractor's end. Im not sure what the truth is, but it was another unpleasant surprise that we may not have known about for years if we didn't refinance our mortgage. We experienced very poor communication with their company and were lied to on several occasions by Casey; we were also told a few things that were incorrect. In fact, communication and our interactions were horrible until after we filed a BBB complaint. Matthew, the owner, did improve communication significantly after that, and if our interactions were like they were at the end, I think these grades would have been more positive (they did get a bump up in ratings from the improvement at the end). He did end up meeting to go over the pool system this spring, which was necessary and part of our BBB agreementshow more

Buyer Beware In August 2019 we hired Kayne Marzetti of Pool Design Consultant to install a fiberglass pool. We were initially put in contact with Kayne by Latham Pools as he was an authorized dealer for this company. Kayne is based out of Lake Mary, Florida but stated he is from Columbus and has been doing pools in both Ohio and Florida for decades. He stated in the summers he comes up here and installs pools then in the winter he goes back to Florida and installs them down there. Kayne may also go by the name of Kelly and sometimes uses the last name of Larkins as well. He also owns businesses under the name of Craftsman Pools, Central Ohio Pools, and Ohio Pools Builders. Kayne is not affiliated with Marzetti Pools, a local pool installation company. However, at the time we were under the impression he was. Construction was to begin in late October and be completed the beginning of November 2019. Shortly before digging was to begin we received word from Kayne there was a delay in the process, he stated he was unable to obtain permits for the pool. He blamed the city of Grove City for refusing to grant him permits. He then stated due to the delays we would not be able to start our project in 2019 because of colder weather and the project would be pushed to spring 2020. He stated during this time he would work with the city to obtain permits. March 2020 comes and he states he’s still unable to work with the city and requests we obtain permits ourselves to help with the process. This is shortly before COVID hits. In effort not to delay the project any longer we obtain permits immediately. We ask about delays due to COVID, he assured us no more delays and he wasn’t worried about COVID, he and his workers would be there. Many delays occurred, finally late April Kayne reached out again stating there was an issue with Latham Pools and our fiberglass pool was not ready and would not be ready for a while, even though he stated he ordered the pool back in 2019 when he was supposed to install it in October. He informed us that he was doing a very large project in Marion, Ohio where the pool was constructed with concrete and due to the size of that project he was able to get a deal on concrete pricing. He stated he would have a crew in Marion in May and since they were up here he could build us a concrete pool and pass along the savings to us. He stated he would do the concrete pool for our contracted price of the fiberglass pool. We felt pressure to follow this plan since he stated the issue with the fiberglass was due to increase in pool installations across the nation from COVID. We agreed to this new project and a new contract was signed in April. Digging was to start late May. The crew arrived May 27th, seven months after the original dig date. June 5th the concrete shell was installed. That was the last day of ANY progress on the pool until August 11th. Kayne blamed the delays on everything but himself. We had to obtain a lawyer to have him restart the work on August 11th. The last day of work Kayne had completed was September 9th. He improperly installed decking around the pool and needed to tear the entire project up and hire a new company to complete that task. Kayne had stated to us he was unable to finish the pool because our project was costing him more money than he expected, that he lost the giant Marion pool project, that we gave a poor review to a potential client (which we didn’t, we just gave an honest one discussing the many delays.) Earlier this month we were put in contact with a family in another local city that Kayne has potentially taken advantage of as well. They notified me that they plan to sue him as well. We plan to file a complaint with the Ohio Attorney General’s office, Florida’s Attorney General’s office, the BBB, and working with local building departments to not allow him to build in their cities. The city of Grove City has already stated that they will not allow him to do any work, and have already informed a few residents inquiring about him to avoid him. We have had to hire another company to finish the pool and it is costing us more money to do so. In doing so, we have found many errors that Kayne made in the installation process that we are having to fix, and some issues are not able to be fix but we will have to deal with poor performance. Do NOT hire Kayne Marzetti to install your swimming poolshow more

Kash is extremely knowledgeable about pools. He has been such a great resource for my family. When my husband and I originally bought property with the intention of building a home and a pool, I turned to Angie's List for a provider, and that's how I found Kash. I explained over the phone to Mr. Marzetti what I was hoping to accomplish, and Kash offered his vast wealth of knowledge on the topic of pools. He literally shared his expertise with me for almost an hour on the phone that day. Actually, he explained all of the options to me, and one of the options he offered was actually for a hybrid fiberglass pool wall that was only able to be installed by a different pool builder in columbus. I was very impressed with his willingness to share so many valuable details. When our hybrid pool was being installed, Kash was calling me to make sure that we made all the correct decisions with the equipment, with the concrete decking texture, color and profile/forms, and suggesting the option of installing custom tiles in the plaster, giving information about where we can order. He came to my home several times during the pool build and helped with the brainstorming for the construction of the very unique custom pool stairs. We really appreciated his input on all of these very important decisions! Kash dropped off samples of plaster and offered a website so we can decide on our colors, and his suggestions were very unique. We ordered our custom turtle tiles, and Kash coordinated delivery of diamond brite plaster. He sent over 5 or 6 very experienced and professional plaster installers that worked all day to complete the install. We used two colors, a super blue for the floor (to simulate the caribbean sea) and a mojave beige for the sun shelf and stairs (to simulate sand). it turned out amazing!. Then, Kash sent over a large water truck to fill the pool and showed me how to properly maintain everything. He provided so much information and instruction? far more than what was expected. He does not care if you choose him, he just wants you to get exactly what you want. You can tell he does all of this for his love of pools and his love for satisfying the customershow more