Nearby Electrolux Appliance Repair in Columbus

Our Electrolux dryer was displaying an Error code 64 - Heater open circuit. I called Jim on a Monday morning and he was able to come out the same day. I had given him the error code and model # on the phone, so when he showed up, he already had the part, if needed. Jim inspected our dryer and found that the circuit did need to be replaced. He then explained the cost of the parts, labor, and time involved to complete the job (about 90 minutes). After deciding to go ahead with the repairs, Jim made sure we understood each step as he completed it. He was extremely professional and I without a doubt, would recommend him and his company. Not only does he have the product knowledge, but he also has first rate customer service as well! Thanks Jimshow more

Actually had another company scheduled to come take a look. Found the "Big Deal" on Angie's List. After comparing the two deals listed I picked the one that seemed best, Large appliance repair for $126, & cancelled the other appointment. Jim called the next day & scheduled an appointment to take a look. He showed up at the scheduled time & took a look at the dryer. He then explained what would need to be done & wrote me an estimate that totaled over $400. I asked about the "Big Deal" that said the repair would be $126. He said the deal was actually $126 for $140 of service, essentially a 10% discount off the first $140. I explained that this wasn't the way the deal read when I looked it up on my phone. This deal said large appliance repair for $126. The other deal available was $49 toward $100 worth of service. I showed him the two deals on my computer & he agreed the wording was ambiguous. I wasn't sure whose issue it was as far as the wording of the deal so I told Jim I wanted to move forward with the repairs & I would contact Angie's List to straighten out the "Big Deal". We scheduled an appointment for the repairs. I called Angie's List & spoke to Meghan & she agreed the deal was worded to imply the repair would only cost $126. She offered to switch me to the $49 toward $100 deal but I thought Angie's List should cover the difference between $126 & the cost of repairs. Meghan couldn't authorize that & said she would have someone from the Big Deal dept call me the next day since it was after hours. No one from Angie's List called me the next day, a Friday, so we went the weekend with no resolution. As I was getting ready to call on Monday I received an e-mail from Angie's List saying they could switch me to the other deal. I called the person who sent the e-mail but had to leave a vm. I explained the situation & the resolution I was seeking & asked that she call me back. Toward the end of the day my call hadn't been returned so I called back. I again explained the situation & the resolution I was seeking. She said the fine print indicated the deal was for labor only & the best she could do was switch me over to the other deal. I was pretty frustrated that she wouldn't at least acknowledge the deal was very poorly worded, especially when compared side by side to the other deal. Her response again was the fine print. I told her it was disappointing for a company that relies on reputation as much as Angie's List to rely on fine print to bail them out of a poorly worded deal. I asked her to please switch me to the other deal & to promptly cancel my membership. She switched me & said I was paid through February & my membership would expire then. Jim came back as scheduled & finished the repair on my dryer. He felt bad about the poor wording on the deal & said he wanted to take $50 off the repair. He also said he intended to contact Angie's List & either remove the deal or reword it. I appreciated Jim's gesture & would definitely recommend him. He was prompt & made the repairs in a timely fashion. My experience with Angie's List on the other hand was very disappointing. I will definitely accept my share of the blame for not reading the fine print thoroughly, but the deal shouldn't be so poorly worded that you have to rely on the fine print. I thought the person I spoke with was a bit dismissive & wouldn't even acknowledge the deal was poorly worded. The whole thing could be fixed by adding the word "toward" to the $126 deal. In fact, the $126 deal should be removed altogether since you only save $14 compared to $51 with the other deal. Maybe Angie's List makes a percentage off these deals & a percent of a larger number is a larger profitshow more

The First Technician showed up 3 hour after the time window. (Which was 4 days after calling in for repair). In witch time I called the call center back twice since they told me they would find out what was upp and call me back in 30 minute. After an Hour called back again and they still did not know where the technician was or an ETA. However I found out that this was not the technicans fault after looking at his call sheet. They had a compurter shedule him for a 3 hour job 50 mile away in the same time window along with 4 other Jobs with another 30 miles of travel. The first job was in area around Chillothe that is also a no cell phone zone as I traveled through it quite frequently on my last job. When he arrived he dianossed the problem in 5 minutes but had to order the part and schedule service for 4 days later. Again the second tech was over booked but was there first thing in the morning and worked really quickly but could tell that he was also in for a simaler day as he had the next call south of Lancaster. A&E need to look at their scheduling program and policies of no deviation as they willbe setting up their technicaians for failure and upset customersshow more