Frequently Asked Questions

Angi helps homeowners get home projects done well and helps home service professionals grow their business. We started in 1995 with a simple goal to help people find skilled home pros in their area. Now more than 25 years later, we've evolved to help people with everything from finding, booking and hiring a skilled pro, to researching costs, finding inspiration and discovering project possibilities. With an extensive nationwide network of more than 200,000 skilled home pros, Angi has helped more than 150 million people maintain, repair, renovate and improve their homes and has helped hundreds of thousands of small local businesses grow.

Angie's List is now Angi. You'll still find the same highly rated pros and verified neighbor reviews you've counted on for more than 20 years. Only now, you'll also get access to instant booking, upfront pricing, and more to make caring for your home even easier.

Companies are added to Angi by creating a profile. Professionals with a profile can add reviews, ratings, photos, and additional information about their business. Pros who can upgrade their profiles to advertise their business on Angi.

Interested in adding your own business to Angi? You can set up a free profile to share information about your business and services. Learn more about adding your business to Angi.

Angi is honored to connect homeowners and home service professionals to complete home projects, and we strive to provide each with the best experience possible.

To that end, we require that all pros and homeowners uphold our core values:

Be respectful

Respect each other and each other's property. If there's a conflict, respectfully work together to resolve it.

Be fair

As a pro, ensure that you're providing good customer service and producing quality work at a fair price. As a homeowner, be considerate of pros' time and money. Also, be fair in giving pros the reviews they've earned and deserve.

Be professional

Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other's comfort in every situation.

Be honest

Honor your agreements and be honest about your expectations and limitations. As a pro, be honest if a job is outside your skillset or licensing. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn't going as agreed upon or planned.

Be reliable

Answer calls, texts and emails in a timely manner. Show that you value each other's time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.

Be inclusive

Don't discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Angi adheres to a strict zero-tolerance discrimination policy.

Angi reserves the right to remove all users who fail to follow this code of conduct from our site and platform.

Learn more about our Code of Conduct here.

Angi offers our Angi Key Membership and has retired our Legacy Gold & Silver Memberships. All new members will take advantage of our Angi Key benefits!

The Angi Key Membership

Benefits: As an Angi Key member, you'll save up to 20% on hundreds of everyday home projects and get a home specialist, who can help you find the right pro, book in seconds, and tackle your to-do list.

How your membership discount is applied: When you're logged into your Angi account and book a pre-priced project, your 20% discount is automatically applied at checkout. If you're not logged in and are booking a fixed price project, you will be prompted to log in with your email at checkout.

Legacy Angie's List Gold, Silver, and Green Memberships

Gold members receive all the benefits of Angi, plus priority phone support, 20% off pre-priced projects, and a print* and digital subscription to Angi magazine.

Silver members receive all the benefits of Angi, plus 20% off pre-priced projects and a print* and digital subscription to Angi magazine.

Green members receive all the benefits of Angi, plus a digital subscription to Angi magazine.

*In most areas of the United States, Gold and Silver members get the print edition of Angi magazine delivered to their mailboxes quarterly.

If you're an existing legacy Angie's List Gold or Silver member, you can review your membership information by the Manage My Account page.

Cancel your Angi Key Membership following the steps below:

• Web: Log in to your account here and scroll to click "Manage Membership"
• Contact (866) 623-6088 or start a live chat by clicking the chat icon in our Help Center

If you cancel before your next renewal, you will continue to have access to Angi Key benefits until the next payment date. If your membership has automatically renewed and you wish to cancel and request a refund, you may do so within 60 days of renewing by contacting (888) 820-2644 or visiting our Help Center to chat with support.

Yes. As a Silver or Gold Angie's List member, you'll continue to receive access to the current benefits for those memberships.

Plus, you'll get up to 20% off pre-priced services.

Angi magazine is an award-winning publication exclusively for members. It provides expert advice from highly rated pros, articles and inspiration, and tips and discounts to make home care easy throughout the year. Local discounts are included in select locations. Every member gets digital issues delivered by email monthly, and in most areas of the United States, Silver and Gold members get the print edition delivered to their mailboxes quarterly.

Angi magazine showcases and delivers the very best of what Angi has to offer to our members, month in and month out. Suggestions and content ideas can be sent to magazinefeedback@angi.com.

You can cancel your paid Silver or Gold membership anytime. Simply log in to your Angi account, go to the Manage My Account page, and click Cancel Auto-Renew. You may also call us at 888-811-ANGI.

For your convenience, these memberships automatically renew at the end of their term. Your renewal fee may differ from another member's fee. At the end of your term, your subscriptions will continually renew for one-year periods. Your PayPal account or credit card on file will be billed on the last day of your membership. Please note that if a payment fails to process, additional attempts will be made.

Yes. You can use Angi and the Angi app to compare and research local service professionals, book home services, and request project quotes, all for free. Our revenue comes from three sources: service professionals, who pay to advertise services on Angi, paid memberships, which give homeowners access to discounted home services and more for an annual fee, and Angi Services, where projects are booked and completed by Angi.

We've done our homework to ensure you're presented with transparent service pricing and accurate local cost information. When you book and pay with Angi, you'll be presented with a transparent, upfront price before you ever schedule with a pro. You can also visit our Project Cost center to see what you can expect to pay for hundreds of different home projects. You can rest assured that all of the pricing you see on Angi is based on data collected from millions of real home projects, provided by real homeowners like you. When you're requesting quotes and working directly with pros on your projects, we recommend that you get at least three quotes and pay close attention to bids and contracts. If something is unclear, be sure to ask questions and get clarification.

Yes! Angi offers financing options that let you pay for projects and services with low monthly payments. Learn more about financing here.

To use a promo code for an instant booking or online project, simply enter your code in the box presented at checkout.

To save an incomplete review so that you can work on it later, you can keep your comments as an unpublished draft.

To complete your partial review, go to the Add Review button at the top right of the page. Choose Finish Review and complete/submit your review. If you want to delete your review, select Remove, and your saved draft will be removed.

Ratings and reviews, formerly grades on Angie's List help you make informed hiring decisions. And, they also help pros communicate the quality of their work. When you hire a pro, we ask you to detail your experience and rate your pro on a 1-to-5-star scale — with 5 stars reflecting the best quality and service. When your neighbors hire pros on Angi, we ask them to do the same for you.

Here are some things you might include when you're leaving a pro review:

• Work Quality - Did the service and materials meet expectations?
• Customer Service - Did the pro provide excellent customer service to support you throughout the project? Were they responsive to questions, concerns, and feedback?
• Value for money - Did you get your money's worth? Was it a fair price?

You may also want to leave a comment about your experience. You can consider things like responsiveness, punctuality, and professionalism.

The Angi Super Service Award is an annual award given to service professionals who distinguish themselves by providing customers with excellent service, quality, and value. To be eligible to receive the award, pros must maintain an average 4.5+ star rating and receive at least 3 new reviews during the review period. In addition, pros must have an average lifetime rating of 4.5+ stars and be in good standing with Angi.

We take several precautions to ensure that reviews come from real customers — including a combination of proprietary behind-the-scenes technology and good old-fashioned human investigations — designed to root out potential conflicts of interest, self-reporting, and fraudulent reviews.

Our safeguards include:

No biased reviews: Companies are not allowed to rate themselves, and all consumers must confirm that they are not affiliated with, or in competition with, the company they're providing feedback on.

No anonymous comments: To ensure the integrity of feedback, we do not allow anonymous reviews. Consumers are required to provide their contact information before leaving a review, so we always know who is submitting feedback.

Feedback verification: We check feedback before posting it. Any company engaging in fraudulent behavior is excluded from category searches and a notice is placed on their profile. Additionally, providers can't remove their names from Angi, so companies can't hide poor ratings or fraud notices.

To leave a review, you need to have an account with Angi. If a pro has provided you with a link to leave a review, you'll be prompted to provide basic information, and you'll need to agree to the Membership Agreement and Privacy Policy before submitting a review.

We don't accept anonymous feedback in an effort to ensure fairness and prevent any purposeful manipulation of a company's rating. To maximize fairness and accuracy, your name and address is visible to the provider you rate. This gives providers the opportunity to correct any problems and respond to good and bad reviews.

Your name will not be included when your feedback is posted online.

Millions of homeowners, just like you, rely on Angi reviews when making the right hiring decision for their project. The best reviews offer an accurate description of how the project went, along with helpful tips and insights.

To ensure your review gets shared, please review our code of conduct and follow these helpful guidelines:

Be Family-Friendly

No offensive, harmful and/or abusive language, including: profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech).

Make sure your statements are accurate.

Be Relevant

Don't include comments concerning other Service Professionals or information not related to work requested in the service request.

Respect Privacy

Don't publicize your own or other people's private information.

Angi reserves the right to refuse to post or remove any Review (in its sole discretion). All Ratings and Reviews of a Service Professional displayed to you reflect the opinions of other consumers, and do not reflect or represent the opinions or representations of Angi. Angi disclaims any and all representations or warranties with regard to Ratings and Reviews.

Reviews do not reflect the views of Angi, its parent, subsidiary or affiliated companies; or its employees, officers, directors, or shareholders.

Further, the reviewer must provide permission to Angi to contact the Service Professional about his or her work request. If a dispute arises between a consumer and professional, the rating submitted may be held in pending status until resolution is reached. Angi does not assume responsibility or liability for any Review or for any claims, damages, or losses resulting from any use of the Site or the materials contained therein.

To become Angi Certified — and pay to advertise services and discounts on Angi — businesses with at least one review must maintain an average rating of 3 stars or higher. New advertisers on Angi will be identified as “New to Angi” until they have at least one review and a 3 or more star rating. The business's owner, principal, or relevant manager must pass a criminal background check before entering our network, and the business must attest to maintaining all applicable state and local licenses. We revoke the certification and advertising upon discovery that any business fails to maintain these requirements.

We perform a background check on the owner, principal, or relevant manager of a service professional before allowing the business into our Angi Certified network and any time concerns are brought to our attention.

Some Angi Certified companies are national platform partners, or Corporate Accounts, rather than typical service providers. Corporate Accounts will be identified as such on their Angi profiles. Our background check criteria are not applicable to Corporate Accounts, and Angi does not perform a background check on Corporate Accounts. Corporate Accounts may, however, have their own background check policies.

The owner, principal, or relevant manager of every Angi Certified business (with the exception of Corporate Accounts, see below*) must pass a criminal background check. And the same is true for every business displaying the Super Service badge. Unfortunately, we are unable to perform a background check on every employee of a business — the background checks are performed only on the owner or principal. As always, we recommend that you perform your own research on the businesses you hire, including making inquiries directly with the businesses regarding their own employee background check policies. *Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". When this is the case, you may be matched with the Corporate Account or with one of their Corporate businesses. The above screening process is not applicable to Corporate Accounts, as Angi does not screen Corporate Accounts or Corporate businesses.

When a business has passed an Angi background check and screening, they will display a special designation next to their listing (e.g., an "Angi Certified" or "New Pro" badge). Any business that doesn't display one of these badges hasn't passed a background check. Some Angi Certified businesses are Corporate Accounts, rather than typical service providers. Our background check criteria are not applicable to Corporate Accounts, and Angi does not background check the Corporate Accounts. Corporate Account partners may, however, have their own background check policies. We encourage homeowners to perform their own research when hiring a corporate partner.

The owner, principal, or relevant manager of every Angi Certified business (with the exception of Corporate Accounts, see below*) must pass a criminal background check. And the same is true for every business displaying the Super Service badge. Unfortunately, we are unable to perform a background check on every employee of a business — the background checks are performed only on the owner or principal. As always, we recommend that you perform your own research on the businesses you hire, including making inquiries directly with the businesses regarding their own employee background check policies. *Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". When this is the case, you may be matched with the Corporate Account or with one of their Corporate businesses. The above screening process is not applicable to Corporate Accounts, as Angi does not screen Corporate Accounts or Corporate businesses.

Any business that fails a background check is barred from advertising anywhere on the Angi site. They will not appear in general search results. Some Angi Certified businesses are Corporate Account Partners, rather than typical service providers. Our background check criteria are not applicable to Corporate Accounts, and Angi does not background check the Corporate Accounts. Corporate Account partners may, however, have their own background check policies.

When a company is added to Angi, we ask them to attest to their licensing. Professionals can indicate on their profile if they are registered, bonded, and insured. Since this information is self-reported, we strongly encourage you to check with the provider and regulatory agencies in your area for their most up-to-date information. Visit our License Check tool to see which regulatory agencies you can contact to verify licensing.

Our Trade Licensing Department routinely checks licensure for accuracy and contacts providers who have missing or outdated information. This is an ongoing effort that may never be perfectly complete due to ever-changing licensing laws. Please help us make it better by letting us know when you spot a bad link — or if you know of an agency we haven't cited. Contact us at tradelicensing@angi.com.

Licensing indicates that the contractor has been granted a state trade license as mandated by law. Generally, providers must pass competency tests for business practices and trade skills, pay a fee, and prove insurance and/or bonding. Please be sure to check local licensing requirements for your pros.

Registering usually requires contractors to prove insurance and pay a fee, but only sometimes requires bonding and rarely tests competency.

Registering is typically less stringent than licensing — and, in a few areas of the country, licensing and registering are terms used interchangeably.

Bonds are arrangements between the contractor and a third-party, private bond issuer or a recovery fund held by the licensing municipality. Homeowners may petition for reimbursement through the third party if contractors harm them financially because of shoddy work or failure to pay subcontractors as promised.

You should always verify that the contractor has insurance before working with them. Ask to see a Certificate of Insurance and call to make sure the policy is current and has enough coverage for your project. The two most common types of insurance are liability insurance and worker's compensations. Liability insurance covers property damage and injuries caused by the contractor's work. It won't normally pay for repairing or replacing bad work; that's the purpose of a bond. Workers' compensation provides payments to injured workers (regardless of who was at fault in the accident) for lost wages and medical services. It also provides benefits to the contractor's family in the event of death. In most cases, if the owner is the only employee, workers' comp is not required.

To learn more about how to protect yourself when hiring a professional, see this guide.

We ask anyone with knowledge of legal, ethical or financial concerns regarding a company to contact us by logging in and selecting "Send A Message" using our contact form. We are committed to keeping a network of qualified, reliable professionals, and we will investigate any information we receive regarding a company's background.

We also recommend that you perform your own research on the companies you hire — including asking businesses directly about their own employee background check policies. Please see Angi's Terms and Conditions for more detailed information on our pro requirements, screening processes, and disclaimers.

When you hire a pro on Angi, we ask you to detail your experience to let your neighbors know about their work.

If you’re interested in showcasing your business and reviews on Angi, set up a free Angi business profile to get started.

When you book and pay for pre-priced services with Angi, you’re covered by our Happiness Guarantee. We’ll cover your project up to the full purchase price, plus limited damage protection. View full terms and conditions.

For projects outside of booking and payment with Angi, we recommend researching your pros to validate that they are licensed, bonded and insured. Ensuring these safeguards are in place will protect you if something goes wrong with your project.

To reach Angi service support, email homeowner@angi.com or call 888-811-ANGI.

To change your password, simply log in to your account and go to Manage My Account in the menu. You'll see the option to change your password under Personal Details.

Don't know your password? Choose the Send Sign-In Link option at log-in. We'll email you a link that you can use to sign in without entering a password.

Angi complies with all privacy laws and regulations to ensure your data is properly managed and protected. You can limit your exchange of personal data by accessing the link Do Not Sell or Share My Personal Information and learn more about our privacy practices by visiting our Privacy Policy .

Angi takes your security seriously and complies with the Payment Card Industry Data Security Standard (PCI-DSS) to protect the confidentiality and integrity of data both during transmission and after it is received. This means we only use strong, industry-standard TLS encryption for creating trusted channels for secure communication.

We also ensure that all website communication only uses HTTPS by employing HTTP Strict Transport Security (HSTS), which does not allow any insecure communication with our websites. This helps keep your information private and reduces susceptibility to some attacks.

If you wish to be removed from our mailing list, click the unsubscribe link provided at the bottom of any of our emails.

Please note: It can take up to a week for your name to be removed completely from our email list. We will still send emails regarding your account status and issues related to billing if you have an active account.

Need to be removed from our magazine mailing list? Please email homeowner@angi.com.

Service professionals work with Angi to connect with homeowners who have a home service project. When homeowners authenticate their accounts, we can assure our service professional network that they are connecting with real homeowners.

Angi is committed to helping you find the best service pros for your needs. When you search for pros on Angi, you’ll find Angi Certified Pros listed above other service providers — making it easy to find the businesses that have met our eligibility requirements.

Pros who aren't Angi Certified will appear in search results below the Angi Certified Pros. Their company name, ratings, and other information will be displayed in search results. You may click their profile links to see full details about these businesses, including ratings and reviews.

Yes. Angi allows pros who maintain an average rating of 3 stars or higher— and who meet certain other criteria — to pay to advertise their business through our website, magazine, and call center. Angi limits this advertising to highly rated providers. Because these providers have agreed to provide high-quality service, as well as to other terms that facilitate happy outcomes, they are certified into Angi's advertising program and receive increased visibility to members.

You can filter search results if you would rather see pros closer to home or starting with a specific letter or number. Please note that if an Angi Certified pro fails to continue to meet our certification standards, they lose this distinction and become ineligible to advertise discounts on our website and magazine. If a business's overall rating falls below a 3-star rating, we will not allow them to advertise on our websites, magazine, and call center.

Failure to maintain other customer satisfaction standards, like working with our complaint resolution team to resolve complaints or failing to have required licensing, is also cause for removal of a business's coupons or other offerings. Companies are not obligated to advertise, nor does their decision to advertise affect their ratings or reviews.

If you're looking for a company that you've seen on Angi in the past, keep in mind that your results will shuffle every time you do a category search. Try scanning the next page of results.

Still having trouble finding a business? It could be for one of two reasons:

The business has not claimed a profile.. At this time, we do not show results for businesses that have not claimed a free profile with Angi.

The business operates outside of your service area. Companies outline their service areas on their profiles, and your community may be outside the limits they've selected. If you know a company does work in your area and think there's been an error, please contact us to let us know. Providers change their service areas from time to time, and we appreciate any information you can share.

For help, call us at 888-881-ANGI.

Depending on the type of project you're looking to complete, you may see a list of pros in a directory or you may answer a series of questions prior to seeing a list of pros.