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Disaster Recovery And Duct Masters LLC

Carpet Cleaning, Air Duct Cleaning, Oriental Rug Cleaning,

About us

Family owned & operated in Gillette, Wyoming since 1998. Owned by Terry, Bernadette and Derek Powell. Cleaning is our business! Our specialties include Water Damage Cleanup, and Mold inspection-testing-removal. We also offer Carpet, Tile and Upholstery Cleaning by IICRC-certified technicians. We are an IICRC-certified Firm. We also offer Furnace and Air Ducts, and Dryer Vents Cleaning, and don't forget to check out our newest service: Oriental and Area Rug Cleaning in our own Premier Rug Washing Studio!

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Cleaning is our Business: Residential & Commercial Carpet, Tile and Upholstery Cleaning, Furnace/Air Ducts and Dryer Vents Cleaning, Water Damage Cleanup, Mold inspection, Testing and Removal, and Oriental and Area Rug Cleaning.

Services we don't offer

Remodel or construction work. auto detailing. trauma cleanup.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.06 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-6 of 6 reviews

Brenda P.
09/2013
5.0
carpet cleaners
  + -1 more
This company is so great. They were prompt in coming the first time our house flooded & gave us an estimate, then got right to work. They worked so hard to get everything dried out & cleaned up. They were also much less expensive than the estimate given by the first company we called. They even helped my husband search for my cat that went missing in all the confusion. They certainly didn't have to do that. They did a good job too, I couldn't even tell we'd been flooded. We liked & appreciated them so much, we used them again the next time our house flooded approximately 2 weeks after the first time! They had to come in the evening & on a Sunday then, but again, were so prompt. I felt very comfortable having them in our home, & a couple of times, they came & worked while we were away from the house. The second cleanup was much more extensive, but again, we felt like they did a great job & always explained what needed to be done & why. For as hard as everyone worked, I thought what they charged us was quite reasonable. I hope we never need to use them again, but we wouldn't hesitate to call if we were hit with another disaster.
Description of Work: Flood water removal, drying & cleaning of carpets, mold removal, & on second flooding had to remove part of the carpet & wall in addition to the water removal, carpet drying & cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Kristy F.
05/2013
5.0
air duct cleaning, carpet cleaners
  + 0 more
They were very professional, responsive, and punctual. Their quote for carpet and duct cleaning for my 1600sf, 3-story house, was over $100 lower than the competitor. When I am ready to move forward on this, I will definitely hire them.
Description of Work: I received an estimate for carpet and duct cleaning.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Linda S.
03/2013
5.0
carpet cleaners
  + -1 more
They were very professional. Came over several times to check on how things were drying out. Cleaned our upstairs carpet for free.
Description of Work: Sump pump failed. The basement was flooded. Disaster recovery fixed it like it never happened.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Dwight B.
11/2012
5.0
The work performed exceeded my expectations. All appointments were kept in a timely manner. The price on the estimate was reasonable and the final billing matched the estimate. The work was done in accordance to the time line discussed during our initial meeting. Having dealt with many trades people over the years that failed to do as contracted, I can?t tell you enough how much I am impressed by a contractor that tells me what they will do, then do it and do it just how and when it is to be done. How refreshing to deal with a real professional. Bravo Disaster Recovery!! I would recommend Disaster Recovery to anyone in my similar predicament.
Description of Work: Disaster Recovery and Duct Masters, LLC of Gillette, Wyoming performed water and mold remediation in my ceiling resulting from a damaged waste vent.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Paula W.
02/2012
5.0
carpet cleaners
  + -1 more
They are just always quick to show up, do a great job and if there is anything I see still there they will come back to clean again without charging. They do a good job and get stuff out that other people can't.
Description of Work: Disaster Recovery did some work for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Linda S.
06/2011
5.0
air duct cleaning, carpet cleaners
  + 0 more
Overall, Disaster Recovery was a wonderful company to work with.
Description of Work: During our heavy spring rains, our sump pump's GFI plug tripped off. We woke up to a couple of inches of ground water in our finished basement. We began calling the various companies that could help us and the only one who was available was Disaster Recovery. Derek and Dusty came over within an hour of our calling them. At this point we had the sump pump working again and the standing water was gone, but all of the carpet was soaked as well has the lower part of our sheet rock. They gave us an estimate on what it would cost and looked over our home owner's policy to see if we were covered (we had partial coverage). We hired them to begin. Which they did right away. Throughout the whole process they were very careful and helpful with our belongings in the basement. After they had set up the drying system throughout the whole basement, they would come back about twice a day to take readings to check the humidity levels. They were very professional and worked with us to stay within that original estimate. They left some equipment running over the weekend with no charge ("just to be sure everything is dry"), and they cleaned much of our upstairs carpet for free before they left. Derek and Dusty came into our lives at a very stressful time and reassured us they could make things right and they did exactly that. Thank goodness Disaster Recovery was the only company available when we were calling around for help. It was meant to be!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

    Contact information

    3 Winland CT, Gillette, WY 82718

    http://www.ductmasters.net

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Air Duct Cleaning,
    Oriental Rug Cleaning,
    Mold Testing & Remediation,
    Water & Smoke Damage

    FAQ

    Disaster Recovery And Duct Masters LLC is currently rated 5 overall out of 5.
    Disaster Recovery And Duct Masters LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Disaster Recovery And Duct Masters LLC does not offer free project estimates.
    Yes, Disaster Recovery And Duct Masters LLC offers eco-friendly accreditations.
    No, Disaster Recovery And Duct Masters LLC does not offer a senior discount.
    Yes, Disaster Recovery And Duct Masters LLC offers emergency services.
    No, Disaster Recovery And Duct Masters LLC does not offer warranties.
    Disaster Recovery And Duct Masters LLC offers the following services: Cleaning is our Business: Residential & Commercial Carpet, Tile and Upholstery Cleaning, Furnace/Air Ducts and Dryer Vents Cleaning, Water Damage Cleanup, Mold inspection, Testing and Removal, and Oriental and Area Rug Cleaning.
    Remodel or construction work. auto detailing. trauma cleanup.

    Contact information

    3 Winland CT, Gillette, WY 82718

    http://www.ductmasters.net