FIRESIDE Total Indoor Comfort

Description of Work: We wanted our furnace inspected in preparation for winter weather.

Description of Work: New heating and central air system

Description of Work: We met with Justin Willard for a consult on a furnace/air conditioning special on August 5, 2014. During the consultation he informed us that our ducting was not adequate, nor was the unit we owned large enough to properly heat the house. At the end of the consultation, it was agreed that a register would be installed in the downstairs bedroom. An additional cold air return would be installed in the downstairs living room as well as an extra register. The furnace unit would sit where the previous unit had sat and the air conditioning unit would be moved to the end of the house on the corner so that the noise would not interfere with the use of our patio. We parted that evening with a good amount of information but nothing in writing. I emailed Justin the next day to get the specs on the equipment we had discussed and told him we were getting a second bid also. Approximately a week later we called Justin, let him know that we were going with Fireside (only because they offered financing and the other company did not). He came for another visit, we agreed on the units to purchase and accessories. All the details were written on a contract from, which Jenny signed. However, we were not left with a copy of that contract. |Installation Date: 9/15/14 |Crew arrived just after noon (three hours past the scheduled time, a courtesy call was placed) and began installation. The project began with Justin and another technician. Later in the day other technicians joined them. I was present in the house in my computer room doing homework. At approximately 5:30 p.m., Justin declared that the project was almost finished. We began the outside inspection. When we walked out the back door, the first thing I pointed out to Justin was that the A/C unit had been installed in the wrong location. His response was something to the effect of, "Oh yeah that is right. Dang it. We can move it if you want, but we cannot do it today. I don't have the time or the materials with me." **Note: The young man doing the wiring was outside on the patio. When I pointed out the error he actually stopped what he was doing to listen to the conversation. Whereas, I had already spent a day off work waiting for them team to arrive, I told him we would leave it for now, but if it proved too loud to leave on the patio he would come move it. He then told me that he was sure that the unit would be quiet enough to have on the patio, but did agree to come move it if we so chose at no addition expense to me. The crew cleaned up and the installation was completed. Again we were not left with a contract nor any of the owner's manuals/warranties. Justin said we would receive all of those in a packet when all the warranties and rebates were filled out by their office. That packet would include the signed contract, copies of the rebates, and the owner's manuals. NOTE: We had the system set to auto (both cool and heat) the A/C unit would not come on. When Justin installed the unit he told us a story about them forgetting to switch a unit on in a previous installation. When George went to check to see if the unit was turned on, he discovered that the fuse had not been installed into the unit. The fuse was sitting on top of the fuse box. George, being a mechanic, took it upon himself to install the fuse and turn on the unit. |We called just back about a week later because the unit was not cooling the house properly. Justin made another house call, adjusted the fan output, and agreed to install another register in the upstairs living room and the kitchen. He then drew a box in black sharpie marker on my white carpet to indicate where the register would be placed. We scheduled a date to install the additional registers. It was approximately the first week in October. At this time I do not recall that exact date, however, I do remember it was on a Wednesday. The date came and passed with a no show by the crew. I began calling the cellphone number that I had for Justin. I called through the weekend and at first, I was getting a voicemail. By mid-week, I was getting a full mailbox notice. I waited until Monday, and began calling again. Approximately mid-week, I called the office number

Description of Work: We purchased a furnace and air conditioning package at the cost of approximately $10,896 in September of 2014. All of the work on the original contract was not completed and the AC unit was intalled in the wrong location. We began having problems with the AC unit and dispite several visits from several different technicians the problem was never resolved. They do not follow through with their 24/7 emergency repiair. We had our AC go out on a Sunday with temperatures about 90 degrees. Our 18 year old daughter was three days out of major shoulder surgery. We were initially told that the tech would make the call out and then received a phone call saying that "it was not going to happen". We insisted that it was truly an emergency with our daughter convelecing from surgury and the exact words from Jason W. were, "I don't know what to tell you." When we had finally had enough with giving them the opportunity for a year to make the situation right and tried to invoke the 100% money back guarantee in September of 2015, the company refused to honor it. We are currently suing them to recoup our investment.

Description of Work: Came by to give an estimate. Product priced a bit high.

Description of Work: Installed supply duct and plenum

Description of Work: Residential wiring for remodel. Gas service line for remodel.

Description of Work: Fireside answered a call, on a Sunday afternoon, and came to my home within the hour to diagnose a flood in my basement. After fixing the floold, and cleaning up the mess the flood had created, I allowed the technician to look at my furnace. During his "precision tune-up" on my furnace, he discovered that I had a very dangerous leak. Fireside presented me with several honest and reasonable choices. I purchased a new furnace from them, and had it installed the next day.

Description of Work: My furnace pilot light was not turning back on so I finally ended up calling Fireside to come check it out. The serviceman came and check out the furnace, got the pilot light back on, and check carbon monoxide levels.

Description of Work: Upgraded my electrical service.

Description of Work: Repaired my furnace