Cycle City Wyoming

1.0(
1
)

Motorcycle Service, Generator

About us

We are the CAN-AM, SKI-DOO, Yamaha, and Kawasaki Dealership for Southwest Wyoming. We have a full service shop as well as extensive parts inventory. We keep almost every machine from every line we carry in stock, and have almost 6000 square feet of showroom.

Business highlights

17 years of trusted experience

Services we offer

We have a full sales department, as well as a full parts department. We service most brands and types of Motorsport vehicles; including ATV's, Side by Sides, On and Off road Motorcycles, scooters, and Snowmobiles.

Services we don't offer

We do not rent any vehicles. We do not service personal watercraft. We apologize for any inconvenience this causes.

Amenities

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
John R.
07/2013
1.0
motorcycle repair
  + -1 more
I left my bike there at their shop for a week while I was out of town so they would have plenty of time to do the work they needed to do. When I came to get my bike I had to wait for over three hours for them to finish it. After I got the bike I noticed one entire side of my bike was wrecked like someone had laid the bike over. When I talked to the manager, Mitch I believe, he said there was nothing he could do. No one there confessed to anything so they just sent me on my way. I don't know if it was the wind that knocked it over, a deer, or an employee, but the bike was damaged while it was in their possession and they just told me that there wasn't anything they were going to do to make it right, and had no intention of resolving anything. Through this whole ordeal they wouldn't answer my calls, never offered any solutions, and even would hang up on me in the middle of a phone conversation. I chose to spend $300 of services there, and came away with $2500 worth of damages. They were absolutely no help. I would never recommend anyone or their dog to this place. You will experience nothing but incompetence and childish business practices.
Description of Work: I had my motorcycle serviced before I took it on a bike trip down the west coast; new brakes, oil change, adjusted clutch etc...
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
Response from Cycle City Wyoming
[removed member name], I am sorry that you feel that is how the situation transpired. We do care about our customers and are constantly striving to do better, I apologize for any discontent. The facts of the situation for any perspective customers are as follows. According to our service records, In the beginning of August 2011 [removed member name] Left his bike,the service was completed, and the bike was picked up, all as mentioned in his review. The one variable that tied our hands in our ability to pay for damages, is that [removed member name]'s brother picked up the bike from our shop and rode it away from the store. When the bike left our shop there was no damage (all of this according to 3 separate employees who came into contact with the bike). I am sorry to say that we have, unfortunately, damaged 2 bikes in the last 4.5 years in business (we average about 15-30 machines per week through our shop). I remember both very clearly, first because it is rare and second, each time I feel personal regret that that type of thing can happen in our shop where we take great pride in customer satisfaction. In both cases we paid for all damages in full, and the customers have nothing but praise for us and return regularly, even though they were very unfortunate situations. The issue in this specific case is that we had a third party involved. Our employees who have a track record of honesty (they had before this incident, and still do, come directly to management when mistakes are made) saying that no damage was caused. The bike was stored inside our locked shop the entire time it was here, which negates the variables of weather and wild animals. Again I do sincerely feel bad that his bike was damaged, but based on all evidence provided we did not cause that damage. In response to [removed member name]'s accusations that we had damaged the bike, Mitch (the service manager) investigated the situation, and offered to [removed member name] that we look up every damaged part and sell it to him at a large discount even though we were not guilty of his charges. We still want to make bad situations better if we ever can. The offer still stands, if he has not repaired the damages. Once again for future customers, we will continue to treat our customers professionally and fairly. We appreciate all feedback because it lets us know where our weaknesses lie, from which we can refine our processes and constantly try to better serve the people who keep us in business.

    Contact information

    133 Bear River Dr, Evanston, WY 82930

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Motorcycle Service,
    Generator

    FAQ

    Cycle City Wyoming is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Cycle City Wyoming accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    No, Cycle City Wyoming does not offer free project estimates.
    Yes, Cycle City Wyoming offers eco-friendly accreditations.
    No, Cycle City Wyoming does not offer a senior discount.
    No, Cycle City Wyoming does not offer emergency services.
    No, Cycle City Wyoming does not offer warranties.
    Cycle City Wyoming offers the following services: We have a full sales department, as well as a full parts department. We service most brands and types of Motorsport vehicles; including ATV's, Side by Sides, On and Off road Motorcycles, scooters, and Snowmobiles.
    We do not rent any vehicles. We do not service personal watercraft. We apologize for any inconvenience this causes.

    Contact information

    133 Bear River Dr, Evanston, WY 82930

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 4:00 PM