SPIRIT OF THE WINDS WATER GDN

The installation went fine. Terry Franks has been in business in Cody WY for roughly 20 years and we believe in supporting the local economy. However, when I first realized the overcharge he said he would get a check out to me to refund the amount. No check for several weeks. I went to see him again, and again and again. Over a period of 3 - 4 months he said he would deal with issuing the check "promptly". Then he closed his store at the listed location. He left no forwarding address and never returned any of my phone calls. I saw him again last week March 7, 2011 at the Post Office in Cody - long after this problem began. He said he had mailed the check (referencing what he had said 10 months ago!). I told him I didn't know where to find him and he hadn't returned any of my calls. He again said he'd talk to his wife (bookkeeper) that night and get a check off to me right away. No check. I called him via a neutral person (so he wouldn't avoid me with caller ID) on March 11, and he said that I hadn't given the mail long enough for check to arrive (it takes one day). He ASSURED me the check would come. Today is March 16, 2011. No check. Now my only option is small claims court. I don't enjoy any of this. Connie King, Clark WY