Absolute Electric

Five years ago, I purchased a home and had Doug Bates complete an electrical inspection. The sellers paid Doug over $800 in electrical repairs. Fast forward five years….I have now put my house back on the market to sell. The new buyer had Doug Bates complete the electrical inspection again. This time Doug Bates called several repairs that he stated needed fixed. All of these repairs were not code violations and multiple were ones he was supposed to make have fixed five years ago. The codes had not changed in five years for him to call the repairs either. When speaking to Doug about the inconsistencies of his inspections, he made several excuses regarding the repairs and why he called them (after research I found that they were only excuses and not true. Once again, I call Doug to resolve the situation and he said he would call me back with a day/time to fix some of the repairs and I would pay to fix some of the other repairs. He never called me or my realtor back to fix anything. Ultimately, he knew I had a family member who was an electrician at a more reputable electric company, who happens to not do home inspections. His quote to me was “well I figured ____ could fix it.” This is not the purpose of home inspections. It is to check for code violations that can affect a homeowner, not minor repairs that don’t cause problems in day to day living. I ended up going through a more reputable electric company to repair Doug’s so called repairs and they discovered other repairs that were actually code violations. Doug nit-picked small items to make him some business (although he knew I would go with someone else to do the repairs). Lesson learned, he was not honest with me or the buyer, his work was not quality, and he did not demonstrate his excellent service…all of which his website claims that his company is. I would highly recommend going through a different company for home inspections and repairs. Just as an FYI, I spoke with other people regarding the situation, and I am not the first one this has happened to.

unknown

I called this company 3 times in the span of two weeks, left three separate messages and NO one called me back. Not even a "we are really busy, but will get to you as soon as we can". Apparently don't need business that bad otherwise you would return customers calls.

Doug showed up to do the initial estimate, and I was so impressed with his/his workers' professionalism (installing a new thermostat and a malfunctioning switch, two different occasions) that I wouldn't think of calling anyone else in the future.

This company apparently did not need my business, as they did not even return my call requesting an estimate. They lost a customer as the result, and I will not recommend them. I dislike giving anyone an 'F' but if they don't return calls, I consider it poor business practice.

I was very happy with the work performed by Absolute Electric. They found critical items I wouldn't have thought of. Doug, the owner, is extremely helpful and friendly and always returns calls promptly if he doesn't answer the phone the first time I call. I have actually called Absolute Electric back for more work twice now and will continue to use them for any future needs.