STEVE'S FLOORING

We replaced carpet in four upstairs bedrooms, the hallway, the stairs and the dining room and formal living room. Whew. Steve's flooring has the best price for the installation/removal/disposal and was able to work with us on the date we needed him and his crew. He helped us get the carpet we needed from Menards when they had a mixup and didn't have what we'd purchased on hand. He went above and beyond in many ways and offered sound advice that helped us get exactly what we needed at an affordable price. Great responsiveness, friendly business owner, good communicator and all around great experience. I highly recommend Steve's Flooring.

Steve is excellent. He is a fair and caring guy. Plus he does quality work. Will definitely hire again!

We initially received multiple bids for installing wood plank LVT in our home and Steve's from Steve's Flooring was the lowest, which prompted us to accept his bid. After doing the measuring in our home, Steve assured us that we would not need a subfloor, stating that our floor was definitely level enough to lay the LVT planks directly onto the floor once the carpet was removed. However, the floor turned out to not be level and we ended up needing a subfloor anyway, increasing the cost significantly. The LVT flooring itself ended up looking great (after we had a subfloor installed underneath it) and we were happy with the final look. However, we were not happy overall with the professionalism displayed throughout the process. Steve was late every day he was scheduled to work (generally 1-2 hours late) and was not the friendliest when we had to ask him multiple times on multiple days to move his truck, which was blocking our driveway. We also paid Steve to install new trim on the wall along the floorboards (the old trim was poor quality and had splintered and broken when being removed to install the LVT). Our trim project kept getting pushed back by other flooring projects Steve had going on with other customers and it ended up being about 2 weeks before Steve said he could come back and finish the trim. On the day he was finally scheduled to come and do the trim, he was three hours late and we ended up calling to tell him that we would just find someone else to do it. Steve did issue us a check for a refund for the money we had paid for the installation of the trim. However, when we attempted to deposit the check, it would not clear due to non-sufficient funds in Steve's business account. We ended up having to try to deposit it every day for about a week straight and even had to call the business to find out when they were going to have the funds in their account. We recently had another flooring professional in our home (to give us a bid for installing the trim) and he told us that we would likely have issues with our flooring in the coming years due to the way it was installed. He said he would not be surprised if planks started popping loose. Overall, I would not recommend this business.

The contractor did a top rate job on the ceramic tile and caroetibg. The subfloor replacement was ok except Steves floorings subcontractor managed to somehow get the subfloor elevation off on one side and the kitchen countertop had to be shimmed to hide this defect. After the kitchen cabinets were installed the existing door pulls were not installed . Steves flooring had to be constantly reminded to pick up construction debris.

The entire job was preformed to our great satisfaction.