Roto-Rooter

Every thing seemed to have been fine till today 1/3/18 . A few days ago I had to call some one yo come out to snake my lines but I couldn't afford much so I called AAA they came out today and they looked at my pipes outside when they looked in to the septic the guy notices my septic was completely full of solid waste! Even the guy at AAA was shocked because it should not have been full yet since I just had it done a few months ago. After AAA left I instantly got ahold of Roto Rooted and told them what was going on and to see if they would come out and actually do the job they apparently didn't do back in May . The lady on the phone came up with excuses saying "well you probably have a issue with your leach feild" I explained that no it wasn't a problem with the leach fails because it's full of solids not liquids. I asked if they can come out with out charge because they didn't do the work they said they did. She put me on hold for a few seconds then proceeded to tell me that they have to charge me a few because the city of Casper charges them to dump waste. I asked how much it was going to cost because I can handle paying for them to dump it in casper but I am not willing to pay for their service since I have already paid them for the last time and it wasn't done properly the first time. She proceeded to tell me that the prices hasn't changed and that I would have to pay full price for them to come out and clean my septice. If it was done right the first time ,for one I wouldn't be in this position right now and for two I wouldn't have a problem paying this time arround but since it wasn't I should not have to pay. I was ripped off by Roto Rooter and i will not ever work with them again.

unknown

They are about 20 miles in a neighboring community. They work weekends.They were available which is nice, when your toilet has backed up, that is really nice. We just went through the phone book and recognized Roto-Rooter, the name. If we had gotten a local plumber it would have been cheaper because we wouldn't have to pay mileage. We haven't had any problems for quite a while.

he was spot on time and very fast, a bit messy and some splatter on bathroom walls, but cleared all drains and glogs

great job, fast and reasonably priced! :)

First time I used Rotor Rooter excellent serevice. The second time I used Rotor Rooter the service was un exceptable I didnt even get a call back from Rotor Rooter.

Gentleman arrived on time. He went right to work. Very clean and professional and checked his work. Will use again.