MAGIC CITY STOVES

The insert installation went well. After about two years of use a crack developed in the front of the insert. The insert was purchased with a lifetime warranty. When I attempted to have the insert replaced I was told by Magic City Stoves that they could not honor the warranty because the manufacture said they suspected we were burning coal in the insert. Nothing but wood was ever burn in the fireplace For safety, we had to purchase another insert.

Virtually every thing about this transaction has been bad. In August of 2008, I purchased a pellet stove from Magic City Stoves in Casper, Wy. I and my (now ex) brother-in-law installed the stove exactly as the dealer designed the installation for us. When I fired up the stove on November 3rd, it was immediately obvious that there was a problem with the stove--only partial burn on the pellets, going out for no apparent reason, and not able to raise the temperature in 178 sq. foot room to 60 degrees F. (Stove is rated to heat 1800 sq. ft.) I called the dealer several times about the problems, and was told (in snow, in Wyoming, in November, at 7K altitude) to leave a 6" hole in my wall and bring it back. After much further wrangling, they finally sent a tech down to look at the stove in the first week in February--3 months after I called initially! He looked at the stove, and told me it was defective, and that they would replace it. He also told me that, because they did not have another stove the color that I bought that they would send one out to an auto body shop, to have a baked on finish to match my needs. 10 days later, they showed up and installed a "probably" used stove, that they had spray painted the night before. It was scratched in numerous places, the lid of the pellet hopper is damaged, the rod that holds the glass in the door fell out repeatedly. This stove didn't work correctly either, so they installed a fan unit for a larger model stove, and two days later, I had a chimney fire! And three weeks after they installed the replacement, it died completely. I called again, and was told that it would be 5 to 6 weeks before they could come service it, because they had home shows to do that were more important than servicing an existing customer. They then sent me a replacement computer board, which did not fix the problem. I have called on an almost daily basis since then, and have been told that "someone will call you back," and no one ever has. On 3/23, I called the manufacturer, and the dealer has refused to return those calls as well. Today, I waited until the store had been open over an hour, called, and got voicemail. This afternoon, I used a friend's phone (different # on caller ID) and got someone immediately. Bottom line, he "didn't manufacture the d*** thing" and it isn't his problem, and he doesn't need to service it, and further, he doesn't have to put up with my being angry. Further, I should either wait several more weeks until he can get around to coming out, or uninstall the stove myself, and load it dirty into the back of my SUV and haul it back to him. Like I can lift several hundred pounds four feet in the air. And last of all, he will refund only the base amount of the stove, not any of the attendant costs, such as pipe, logs, damage to furniture and rugs from soot and smoke, etc. I've been cheated, lied to and misused!