Handyman PRO LLC

We hired Cowboy Custom Pro Property to do some landscaping. Once we hired him and agreed to pay 1/2 down, his wife called us 4 times asking when she could pick up the check. Once she picked up the check ( they next day) we never saw them again. We called a couple of weeks after the deposit was made and Gary's wife told us he was out of town caring for his sick father. A couple of weeks passed and again we were told he was out of town caring for his sick father. The next phone call my husband told them to give us our money back. After trying to contact them via phone calls and emails for several months, I finally talked to Gary. He told me the check was mailed to us the previous day. We never received the check. We could no longer get a hold of Gary or his wife as they would not answer their phones or answer any emails. It is now a year later and we are taking them to small claims court.

It was horrible, they took over $6000 cash and did not do the work. They would not come over after they had been paid, they are very unreliable. Wouldn't respond to any communication. The work was supposed to be done in 2 months and they couldn't do it, the framing that they did do did not pass inspection and we had to take them to court and they still haven't reimbursed us even after we won the judgment. Do not use them.

5/14/2013 - Googled Exterior Painting- Lander,WY. Initial call to Cowboy Custom Pro Property requesting a bid. Talked to Gary Miller who said he would get back to me in a couple of days. 5/16/2013 - Called and left a message for Gary to see if he was going to bid on the job. 5/18/2013 - Received email from Gary saying he completed a bid on 5/18/2013. Bid attached for $4250.00 5/20/2013 - Asked Gary for clarification on how many coats of paint his bid included. He responded with 3 coats. 5/21/2013 - Emailed Gary saying I accepted his bid and would put a check in the mail for the deposit. 5/21/2013 - Mailed down payment check for 1/2 of the amount. Gary acknowledged receipt of my email and replied with, I will advise you on a schedule date to get things started. 5/25/2013 - Down payment check was cashed. 6/1/2013 - Received email from Gary saying, We have had lots of rain and we have you on the schedule for June 15th 2013. June 15th came and went. I checked with the Property Manager and the house was not painted nor was there any sign of the contractor mobilizing. 6/19/2013 - Emailed Gary asking what his schedule was for painting our house. 6/20/2013 - Gary responded that he had us on the schedule for Saturday, June 29th at 11:00 to start painting the house. 7/11/2013 - Called office and left a message asking about when the house would be painted. 7/13/2013 - Sonya called me back and said Gary had a family emergency and had to take his dad to Denver. She said they would get the house painted starting the next week 8/12/2013 - Left a message saying I stopped by the house and it was not yet painted. I said I was trying to be understanding of their family situation but I needed to get the house painted by the end of the month (August). I requested they either get the house painted or refunded my money so I can find another painter. 8/23/2013 - House still not painted. Called and talked to Sonya. She said they had lots of rain. When I asked where because the whole state was very dry. She said in Casper. She said the painting would be done this weekend (Aug 24-25) then she said it would be done on Sept 6-7. I said I am not sure we can wait that long because that was another 2 weeks. I told her I would talk to my husband and let her know if we could wait another 2 weeks. 8/28/2013 - Called and talked to Sonya and said we could not wait any longer and requested a refund. Told her I had been more than patient and they cashed my check in May. She said ok that they would send my check back but would subtract eh cost of the materials. I said I would need a receipt for the cost of the materials or I would pick them up. She said no that she would use them on another job. She said she would have Gary call me. Called and left messages on 8/28, 8/29, and 8/30. Kathy (or Cassie) called on 8/30/2013 and left a message saying Gary was out of town and they were checking with the accountant about a refund. They would get back to me. 9/4/2013- Called and talked with Sonya. She said the Accountant had a family member that was sick then they were taking leave and would be back on Thursday or Friday. She said the accountant and Gary would get together and send a check. Called and left messages on 9/6, 9/7, 9/9, 9/11and 9/16. Finally reached Sonya on 9/16/2013. She said talk to Gary. He claimed I cancelled the work a week before it was scheduled and their refund policy would not permit them to send me a check. I said that was not exactly how it happened and that I had kept very good notes. I reiterated to him that this did not have to become adversarial and I simply wanted my money back since they did not do the work. He said his accountant sent me a letter. Received a certified letter from Cowboy Custom Pro Property with a letter saying they could not refund my money and a refund policy that I saw for the first time. 9/18/2013 - Sent an email to Gary saying it was unfortunate that we could not have worked this out. I have kept detailed notes and have additional information. This did not need to become adversarial; they did not complete the work so I simply want my money back. Their website claims "One call gets it done", "Dedicated to Customer Service", and "We Provide Honest, Quality Work". I experienced NONE of these assertions. Issue was resolved after I hired a lawyer. I was refunded my entire amount of the deposit, but is cost me over $250 for a lawyer.