We prvide all aspects of plumbing from service work to industrial plumbing.. Service work to new construction. We specialize in hydronic and solar heat systems, however will meet new construction needs in all areas.
Was good at first, they gave us a fair estimate mid-range, so we accepted it and had them start tthe work on our new home. It doesn't take long to plumb a new home. They were readily available and the plumber was nice but hot was cold and cold was hot on several faucets. The plumber didn't take suggestions well and became rude. As we began to button up the project they re-niged on the estimate and added an additional $4500 dollars to the final bill. They said the guy who wrote up the estimate had been fired so they could not honor the estimate. We didn't want to pay it so they threatened to put a lean on the new house and prevent us from closing! Whatever, so we had to pay it, a very poor way to do business. At the time new construction was starting to boom so I am sure they kept busy. We are over it now but wanted to let other folks know about their integrity, or lack of.
Description of Work: Plumbing for a new construction residential
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$10,000
Response from BAILLY'S PLUMBING AND HEATING
I am sorry the customer after all these years still feels that they were cheated. We did have a bid to provide the plubming to the new home they were building as a owner general contractor. When we bid the project we were provided only a copy of the house plan itself. Not a plot plan showing the distance for the water and sewer to the property. Our bid stated a certain distace was provided and anything beyond that would be an addtional charge. Our bid also stated our price was based upon the plans provided. Therefore, there was a substantial additional charge to hire the excavator to dig the ditch to reach the curb stop area. That was a ligitimate overage and not any sort of renig on our orginal bid. Yes we did have to send the customer notice of our intent to file a mechanics lien on the property in order to get paid. The hot and cold water being swapped was corrected. Bailly's Plumbing & Heating, Inc strives to have customer satisfaction and makes every effort to correct what may not be right. It's just a shame this time the customer didn't read what it meant when it said on the bid "as per plans provided"
Richard M.
06/2013
5.0
water heater repair
 + -1 more
After talking to Steph with Bailly's the evening before, I bought my new heater and Steph arrived shortly thereafter. Steph does not let anything get in her way as she was done in under 2 hours. AWESOME!
Description of Work: Uninstall old hot water heater and install new hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$128.05
Response from BAILLY'S PLUMBING AND HEATING
thank you so much for the great review. we make every effort to have happy cusomters
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Service Categories
Water Heaters,
Plumbing
FAQ
BAILLY'S PLUMBING AND HEATING is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
BAILLY'S PLUMBING AND HEATING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, BAILLY'S PLUMBING AND HEATING offers free project estimates.
No, BAILLY'S PLUMBING AND HEATING does not offer eco-friendly accreditations.
No, BAILLY'S PLUMBING AND HEATING does not offer a senior discount.
No, BAILLY'S PLUMBING AND HEATING does not offer emergency services.
No, BAILLY'S PLUMBING AND HEATING does not offer warranties.
BAILLY'S PLUMBING AND HEATING offers the following services: We prvide all aspects of plumbing from service work to industrial plumbing.. Service work to new construction. We specialize in hydronic and solar heat systems, however will meet new construction needs in all areas.