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Absten & Sons, LLC

Electrical, Heating and Air Conditioning, Plumbing,

About us

Absten & Sons is a one stop source for household needs from Construction and Renovations, Heating and Cooling, Plumbing, and Electrician Services. With One Call. We can service it all! Our family owned company has been servicing the residences of West Virginia since 1977.

Business highlights

47 years of trusted experience
Emergency Services Offered

Services we offer

Absten & Sons, LLC offers services in: Heating, Cooling, Plumbing, Electrical, and Construction. With One Call, We Can Service It All!

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.520 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
15%
3
5%
2
10%
1
5%


Rating CategoryRating out of 5
quality
4.9
value
4.2
professionalism
4.5
responsiveness
4.5
punctuality
4.4
Showing 1-20 of 20 reviews

Gigi H.
01/2018
5.0
electrician, plumbing
  + 0 more
Service was timely despite extremely cold weather. Andy was quick and professional.
Description of Work: Replace pipe under modular home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gigi H.
09/2017
5.0
electrician
  + -1 more
Great. Not a big problem. Technician was friendly and quick. Going to call later for another job.
Description of Work: Kitchen sink stopped up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$106

Jenni K.
04/2017
1.0
electrician
  + -1 more
I called to set up an appointment to have someone come out. The lady that answered said she would talk to the owner in about 10 minutes and call me back. By the next day she hadn't called me so I called again and got voicemail and left a message. A waited a week and called again and talked to the same lady. She sounded irritated that I kept calling and told me again in no uncertain terms that she had said she would call me when she saw the owner to tell him about my problem. I got the feeling she didn't want me calling back and that I was being a pest. I had the owner' so cell phone and called home a week later and got his voicemail. He never called back either. I ended up calling Pierson Technical Services in Dunbar and they came out the next morning.
Description of Work: I needed a breaker box checked that I thought lightening might have hit.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Alfred O B.
05/2016
4.0
electrician
  + -1 more
unknown
Rating CategoryRating out of 5

Aaron A.
04/2016
4.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Repaired HVAC heat pump. Price seemed high, I will ask for quotations and shop around next time.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$550

Powell T.
01/2016
5.0
electrician, heating & air conditioning/hvac, plumbing
  + 1 more
unknown
Description of Work: Installed an heat pump compressor. They did an excellent job in a timely manner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Billy R.
05/2015
5.0
electrician, plumbing
  + 0 more
unknown
Description of Work: Replaced a faucet, two supply lines, P-trap and replaced a wax ring on a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Sharon P.
03/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: My furnace was running, but with no heat. The temperature was approximately 20 degrees outside, so I needed a quick response. The repairman came to my home the following morning, found the problem, fixed it, and I've had no further problems. The repairman was very professional, knowledgeable, and efficient. I would definitely recommend Absten & Sons.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$170

Katrina B.
09/2014
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Replaced the condenser. Same day appointment, arrived promptly, quickly assessed problem and had it repaired in no time flat which was a relief with two small children.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$138

CLARENCE W.
09/2014
5.0
plumbing, electrician
  + 0 more
unknown
Description of Work: Replaced 3 dysfunction wall receptacles and checked 3 others. | |Replaced 2 dysfunctual light switches and checked 2 others. | |They were friendly, prompt, professional, and polite. They did good work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Douglas and Faithwoods C.
09/2014
4.0
drain cleaning
  + -1 more
It went great. They are a very good company.
Description of Work: The company came out for general plumbing issues.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

angela F.
09/2014
3.0
electrician, heating & air conditioning/hvac
  + 0 more
See above
Description of Work: Electrician came to my house on 8/22/14 to give me an estimate for upgrading my service to a 200 amp service. I have not heard from him. I called their office on 9/3/14 to see what the problem was and their receptionist said she would have him get back with me. Still have not heard. I wanted them to install new HVAC, but will now shop elsewhere. I am really disappointed. I wanted to use a local company, but it isn't looking like they want local business.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
5.0


Anna C.
05/2014
5.0
electrician, heating & air conditioning/hvac
  + 0 more
They really take the time to make sure the job is done correctly and are very friendly and professional.
Description of Work: Replaced old heat pump with new Carrier unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,495

Tom C.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
It went well. We would recommend Absten and Son's. I highly recommend them. They're good. They're just prompt and they do a good work.
Description of Work: We have used Absten & Son's. We use them a lot because we had a lot of real property business recently. Three days ago, my husband said we had them do some work. So, we had them do a big job for us about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Charles E.
07/2013
5.0
electrician, plumbing
  + 0 more
I was treated well on the phone when I called. I called late in the day, so I was assigned a couple of guys for the next morning. They called to let me know they were coming and an approximate time, and they showed up during that time. They were polite and professional, worked efficiently, informed me of everything they were doing, and the work they did was solid. The only reason I wouldn't use them in the future is the price of their labor. The service call automatically generates a fee equal to an hour of labor, and the hourly rate is quite steep. I marked No for and quot;Would you use this provider in the future?and quot; but in actuality I would still use them if no cheaper options were available.
Description of Work: sink repair

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Jean L.
05/2013
2.0
electrician
  + -1 more
I requested that a representative from Absten and Sons come to my home to give me an estimate on electrical repair work. I had two circuits that weren't working and I needed several lights and attic fans replaced. The person came, said he'd check the faulty circuits while he was there and then give me an estimate for the total cost of the repairs and installations. He fixed some wires and then left, saying he would get back to me with an estimate in a day or two. That was five years ago and I never heard from him again. After several days, I called the office, but no one returned my call.
Description of Work: Checked electrical wiring.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


ROBERT L S.
05/2013
5.0
water heater repair
  + -1 more
I think they're excellent. They couldn't improve on anything. They did an excellent job. They've got an excellent reputation. I'm going to use them again if I need them. Everything they did was excellent.
Description of Work: I used Absten's & Sons. They put in a water heater. I got an Energysaver that's why it's a little expensive. I've used them two or three times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Aaron J.
04/2013
5.0
electrician, heating & air conditioning/hvac
  + 0 more
The past few days have been unseasonably hot and I noticed that the fan on the air conditioning unit would start off strong and, after a few hours, have very little force. I researched this problem on the internet and narrowed it down to a damaged/freezing coil or a low freon level. I looked for a local HVAC company with good references. I also had my wife check for any recent ads. She found a coupon for Absten and Sons. There were several discount options available, so I called and made an appointment for the next day after 1 pm, as they were very busy. Joe, the technician, called and said that he was ahead of schedule and made it to my house about an hour ahead of time. He thoroughly checked the inside and outside units. He discovered that the freon level was about 2 pounds low but did not find any leaks, damage or other serious issues. Joe was very helpful. We discussed the pros and cons of my system and what may need to be done in the future to keep it running good. My only complaint would be with the billing. There was a service fee of $65 just to come out plus $85 per hour. I haven't had to call out a tech in quite a while so that may be customary. Fortunately, Joe called his boss who approved the use of a coupon I had for waiving the service fee if repair work was completed. I'm not certain that the service met the coupon stipulations but any company that is willing to save a man a dollar these days will get my repeat business! Overall, my first experience with Absten and Sons was excellant.
Description of Work: Joe, the technician, examined my air conditioning system for problems. He checked the inside and outside units for issues and filled the unit with freon.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270.3

Andrew H.
07/2012
5.0
electrician
  + -1 more
We bought a generator from Home Depot so all of our billing went through them. Another contractor came to look at the installion but never came back. We called Home Dopot on a Monday and Absten and Sons called the next morning and sent an installation crew. They were very polite and worked very hard in 100 degree weather. First we had the Gas and Electrical crew show up and they did what they needed to do then the generator crew showed up. They even asked if I minded if they took a 30 minute lunch. We were very pleased about the quality of work, punctuality, and professional of the workers. Would I use them again? Yes. We had no problems what so ever. Best yet, that very night our power went off and the generator just took over without us doing anything and we had power until the next day when the power came back on.
Description of Work: Installation of a concrete pad and 17kw generator. Installation of new electrical panel and gas lines.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Sara T.
07/2011
2.0
electrician, plumbing
  + 0 more
See above.
Description of Work: We had a break in our water line, running through the front yard. This had happened before, in a different spot, and I had used this same company, and was pleased with their work. However, the second time I called, I was not only disappointed in their work, but absolutely appalled at their insulting response to me. The original cost, for a plumber and helper, had been around $350.00 for around 2.5 hours of work. They located the leak, dug til they found and repaired it, then replaced the dirt. They left with a check in hand that day. On the second occasion, it took several days for work to begin, I was never informed of any updates, etc, and the verbal estimate of around the same price, $350-$400, was not upheld. This employee quoted the same price, but recommended an excavator to dig, and because that was supposed to be faster, he said that it would be around the same price. The excavator dug for approximately 30 min, eventually found the leak, then the plumber started working. The excavator, and helper, stood around for approximately 4 hours, waiting on the plumber, and BILLING ME the whole time. The plumber had to make repeated trips back to the shop, charging me for his inadequate stocking of his truck. I had requested that he bring the bill to me after he was through (the site was several hundred feet from my house). He not only didn't comply with that request, but doctored the copies of work orders that I signed. He didn't want to face me with a cost that was twice what he quoted, knowing that I watched them stand around, and had no idea that was being billed for this. An office worker has responded to my complaint with condescension and insults, all of which are assumptions on her part, as she was not present during the actual disputed time. WOULD NOT RECOMMEND. And in telling others of my issues with this company, I have heard other complaints, which I know I cannot list. But I wish everyone would take the time to do so.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$850

    Contact information

    13465 Winfield Rd, Winfield, WV 25213


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Electrical,
    Heating and Air Conditioning,
    Plumbing,
    Drain Cleaning,
    Water Heaters,
    Natural Gas Lines

    FAQ

    Absten & Sons, LLC is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Absten & Sons, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Absten & Sons, LLC does not offer free project estimates.
    No, Absten & Sons, LLC does not offer eco-friendly accreditations.
    No, Absten & Sons, LLC does not offer a senior discount.
    Yes, Absten & Sons, LLC offers emergency services.
    No, Absten & Sons, LLC does not offer warranties.
    Absten & Sons, LLC offers the following services: Absten & Sons, LLC offers services in: Heating, Cooling, Plumbing, Electrical, and Construction. With One Call, We Can Service It All!

    Contact information

    13465 Winfield Rd, Winfield, WV 25213


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed