QUALITY CARPET, INC

Scheduling was hard from the beginning! After several promised-then-postponed dates, the two bedroom carpets were installed. Beautiful work! But the frustration of moving furniture out and back, again and again, was tough to handle. BUT...because the installer had done such a great job, we decided to purchase carpet for the upstairs hallway from this vendor and have the same guy install it. That was in March 2012. I can't even tell you how many "firm dates" we were given for this installation over the next SIX MONTHS! Always the appointment was cancelled at the last minute or the installer just didn't show up (!!!). Looking back, I am amazed by the extreme patience my husband and I exercized! Finally (in September) I left my last phone message (pleasant as always), asking the vendor to get in touch. After a week with no response, we shopped elsewhere, chose different carpet and had it installed within a week! I am so disappointed in the proprietor of the initial company. He and his sons seemed so nice and truly wishing to be helpful. But after so many unreturned phone calls, cancelled dates, no-shows and irregular store hours, I had to just "let it go." I know we are not the only frustrated customers, as friends have shared their "horror stories" with us. The last time I drove past the shop a big "CLOSED" sign was posted on the door (middle of a weekday), so I am assuming he is now out of business.