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New Way Carpet Cleaning

Carpet Cleaning, Oriental Rug Cleaning, Floor Cleaning and Waxing,

About us

Additional email - info@newwaycarpetcleaning.com.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, upholstery, tile & grout, oriental rug cleaning & pet concerns, Duct cleaning, water damage restoration, mold remediation.

Amenities

Warranties
Yes
Emergency Services
Yes

Reviews

4.05 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
0%
2
0%
1
20%


Rating CategoryRating out of 5
quality
4.8
value
4.0
professionalism
4.3
responsiveness
5.0
punctuality
5.0
Showing 1-5 of 5 reviews

Barbara M.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent job.
Description of Work: Cleaned 2 microfiber couches

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Richard H.
05/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
....
Description of Work: ....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Richard H.
02/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
..
Description of Work: ..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Sebastian B.
06/2012
1.0
carpet cleaners
  + -1 more
Terrible. They tried to bill me for the entire room when they worked only in an area of about 48 square ft. The areas quoted on the bill were LARGER than the actual size of the rooms (bedroom + closet). They tried to charge $111 for an emergency call during business hours when no one claimed it was an emergency. I was very disappointed in the bill. I felt like I was being cheated. I also lost a future contractor for carpet cleaning, etc. as I don't feel like I could trust them again.
Description of Work: My HVAC froze up as a result of being low on refrigerant. Unfortunately for me, I have a spare bedroom in the basement that shares a wall with my utility room. About a quart of water dripped onto the floor, went under the wall and soaked into the carpet. I had used New Way before (with good results) so they were the first company I called. The tested the carpet for moisture, set up a low profile fan in the room and monitored it for a couple days. Afterward, at my request, they cleaned the 4X12 area of carpet around the treated area.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$400

Response from New Way Carpet Cleaning
Please give me a call so we can resolve this issue. Bob Runion 304-834-0764

Charity T.
08/2011
5.0
carpet cleaners, floor cleaning
  + 0 more
I’ve used them in the past. I am waiting till I empty the boxes of the house because I got to move over the things yesterday and get me an estimate. It was a referral too, a personal referral. The estimate was for the carpet and wood floors. They’ve done before in the past, and over the past 10 years they had done it more than once, at least 4 times. I got an estimate from them to do it again once I get the house emptied out. They were separate for the wood floors, not just the carpeting. The carpeting, if I remember right wasn’t that expensive. The wood floors were around a $100. They were all fair estimates. I cannot find these papers but it was pretty much the same we normally would pay. They came in and their appointment scheduling was prompt. They showed the same day I called them. I called them in the morning and they were here at 2 o’clock in the afternoon to give me the estimate. Then they followed up, probably 4 times since then and now it’s the end of May. I’ve had it done before and they had done a nice job. I have wood floors that are real genuine wood floors and so, I just can’t hire anybody to come in to do them. They are the only place in town that’s qualified and the only place that does them. They’re very clean, very respectful and very nice. You know that, they’ve obviously been trained how to respect someone’s home. I’ve used them many times before, so I know they are consistent.
Description of Work: New Way Carpet Cleaning recently came out and gave me an estimate.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from New Way Carpet Cleaning
Thank You so much for the kind words. Bob Runion

    Contact information

    266 Williams Hwy, VIENNA, WV 26105

    www.newwaycarpetcleaning.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Floor Cleaning and Waxing,
    Upholstery Cleaning

    FAQ

    New Way Carpet Cleaning is currently rated 4.1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    No, New Way Carpet Cleaning does not offer free project estimates.
    No, New Way Carpet Cleaning does not offer eco-friendly accreditations.
    No, New Way Carpet Cleaning does not offer a senior discount.
    Yes, New Way Carpet Cleaning offers emergency services.
    Yes, New Way Carpet Cleaning offers warranties.
    New Way Carpet Cleaning offers the following services: Carpet, upholstery, tile & grout, oriental rug cleaning & pet concerns, Duct cleaning, water damage restoration, mold remediation.

    Contact information

    266 Williams Hwy, VIENNA, WV 26105

    www.newwaycarpetcleaning.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM