Suddenlink Communications

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unknown

Serviceman came into driveway and properly introduced himself and advised the purpose of his visit. He checked all tv cable connections and even went under the house where found several loose connections. After making the repairs he left with no mess or dirt left behind.

Installed expanded service and one cable box

We are stuck with it because it is the only one in town. The only plus I can tell about them is that you do not have to have a contract with them since they do monthly services. They do not really provide any customer service because they do not have to since there is no other cable provider here. They own the monopoly. They keep changing all the packages for the cable channels and they keep putting everything that I want in different categories. It just sucks to get all these different packages that, frankly, I do not use most of them. When I had the initial stuff installed, they were like, "Okay, we have to have a guy come out, install, run the cable and all that stuff for you." So, he shows up and I said, "I want the cable to this room and this room." He was like, "I do not run cable. I do not do that." I was like, "But you are an installer, what do you need to install?" And I waited for him to show up from 12:00 to 4:00. They are the only ones in town so they are like, "We do not really have to do anything. You are stuck with us."

It took them about two days to figure it out. They usually provide good service, but the last time wasn't quite as good.