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Stephens Painting LLC

Interior Painting, Exterior Painting

About us

Family owned. Additional DBA - Stephens Painting.

Business highlights

80 years of trusted experience

Services we offer

Residential and commercial interior & exterior painting.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.620 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
5%
3
10%
2
0%
1
15%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-20 of 20 reviews

Lloyd C.
01/2017
5.0
interior painters
  + -1 more
The first project took a week. It went well and they left the place clean each day. The second project was three partial days, again left it clean when done.
Description of Work: Had them in for two projects. I bought a new home in October and couldn't afford to do all rooms at once. First time (November) in they did the dining room, foyer, living room and three bedrooms. Next trip (December) was for "...the Great Room...' (33' * 10.5'). Excellent work both times. The dining room took three coats and I'd kind of like another, the old color still bleeds through. The old colors were a darker dingy grey and new colors are bright yellow. Did great work. Will have them back for more rooms this year (2017).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Stephens Painting LLC
Thank you Mr. [Member Name Removed]. It was absolutely our pleasure to work with you and we look forward to future projects!

James L.
10/2015
4.0
interior painters
  + -1 more
unknown
Description of Work: Paint walls and trim in family room and dining/kitchen area (ceiling included in this area). They also removed wallpaper in dining.kitchen area.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Stephens Painting LLC
It was our sincere pleasure to work for you! Thanks for your business - it is appreciated!

Michael I.
08/2015
1.0
interior painters
  + -1 more
unknown
Description of Work: Did not call back and did not try contact me Angies how in the h*** did this company was on your list ?
Rating CategoryRating out of 5

Response from Stephens Painting LLC
[Removed member name], We are very sorry that you feel that you did not receive good service from our company! However, I feel there is a huge misunderstanding. I received a message from you on Thursday 4/9/15 asking for an estimate on the following Monday, Tuesday, or Wednesday and the message gave us a phone number and a name (Judy) to call. I responded to the message in the early hours of Friday 4/10/15 stating that I would call later that morning to schedule (I am normally in the office too early to begin calling people). My notes from that morning (I had to go back a few months, but I do keep phone call notes), indicated that I called the number and left a message. In the voice message, I indicated that our appointment schedule was booked solid for those three days you requested, but that I could schedule the estimate for a different time. I asked for someone to call me back to come up with an alternate time to provide the estimate. Perhaps you didn't get the message??? If someone called us back or sent us a message, then I have absolutely no record of that. I apologize if there was a miscommunication. At Stephens Painting, we pride ourselves on returning calls and messages and providing superior customer service. After 70 years in business in this area, we strive to maintain a stellar reputation, which we have. Again, my notes indicate that I left a message with you and I don't have any other notes of being contacted after that. However, if I overlooked a subsequent message from you, then please accept my sincere apologies. It would certainly not have been intentional or any indication of the quality of our service or our work. I also would like to add that we never spoke directly, we never provided an estimate, and we never worked for you. This review was only based off your assumption that we never called you back or returned your message. My notes indicate otherwise. Thank you.

Karen F.
06/2015
5.0
interior painters
  + -1 more
unknown
Description of Work: Excellent contractor!!! Very dependable and priced right!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Stephens Painting LLC
Thank you very much Ms. [Member name removed]! We appreciate your review and it was our pleasure to help Habitat for Humanity! Thank you for all the good work you do - it is appreciated in our community!

Tom P.
01/2015
1.0
interior painters
  + -1 more
We made an appointment, came out for as estimate, they said they were really busy and they would get to us in June. Every month we kept getting emails saying they will get to us next month. The Oct came around and they said they would definitely get to us the next month. Then December we were really busy so we sent them an email in Jan saying hey you have been string us along for a year can you tell us when you will come to do it? We never heard back from them. It was really disappointing. We did like the guy that came, seemed friendly and thorough. They communicated in group email, we were not the only ones they were pushing off.
Description of Work: I used Stephens Painting LLC for an estimate to paint the upstairs.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$5,500

Response from Stephens Painting LLC
I just want to clarify that we never actually completed any work at Mr. [removed member name] home! We provided an estimate in May of 2013, and they did request that we add their job to our schedule. We did so, but did advise them that we were about 6-8 weeks out because it was a busy time of year. They were very understanding! However, we experienced major delays during that summer because of weather delays on exterior jobs (rainy summer). These were delays that we didn't predict and they seemed to snowball! We contacted all of our customers who had been delayed so that we could schedule them for the fall/winter season once we had caught up. I have notes that I emailed and called the [removed member name], but didn't reach them or receive a response. We assumed that maybe they had gotten someone else or didn't want us to do the work. So, we didn't press. I received an Angie's List message a couple months ago from Mr. [removed member name] asking for an estimate. I replied immediately to let him know that we had given him the estimate in the past and would be glad to review it and schedule the painting if he was interested. But, I didn't get a reply until I received this review. We are very sorry that we were delayed in our original scheduling. And, we are very sorry that we weren't able to contact the [removed member name] after that to schedule. We possibly incorrectly assumed that they didn't want the work done when we didn't get an email or phone response and we didn't press or continue to bother them because we thought they may have been upset due to the delays. Since this time, we have revised our methods of scheduling so that we don't run in to this amount of over booking or delays. Every instance is a learning experience to make our business better. We remain extremely busy during the summer months, but are able to predict start dates in a better manner and we try to better communicate with customers as well! Again, my apologies for this miscommunication with the [removed member name]. Our business is built on professionalism and high service. We apologize if you feel that you didn't receive that. Best Wishes.

sissel S.
09/2014
5.0
interior painters
  + -1 more
unknown
Description of Work: Dry wall, painting, wood work, deck work plus lots of cabinet and detailed work and specific instructions. Communication and feedback was always on time. Would absolutely use again and recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Marjorie S.
06/2014
5.0
interior painters
  + -1 more
It went very good. They came when they said they would be here. They did the job in the amount of time they said they would do it in or even quicker. Very easy to work with, and did a good job. Quite pleased.
Description of Work: I hired them to paint the family room, kitchen, stairwell and one bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Jeffrey C.
12/2013
5.0
interior painters
  + -1 more
N/A
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Robert B.
09/2013
5.0
interior painters
  + -1 more
The painters arrived on time, and performed the work as specified in the contract. They did an excellent job and I would hire them again.
Description of Work: Painted interior window trim, and exterior trim, doors and shutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Walter B.
09/2013
5.0
interior painters
  + -1 more
The crew did an outstanding job.
Description of Work: Stain 11/2 story log home, painted trim (windows/doors & gutters)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Raymond C.
06/2013
1.0
interior painters
  + -1 more
Called to get estimate to paint entire interior of home. I was told that they had too much work and for me to call back in Dec. or Jan. when they were not so busy.
Description of Work: None

Rating CategoryRating out of 5
professionalism
3.0


Response from Stephens Painting LLC
At this time, our company's workload is extremely booked. We have 4-5 crews that are booked solid until at least September! As we are very conscious about being realistic and professional with every customer, we like to let potential customers know in advance how very busy we are right now. When someone calls for an estimate at this time, we are letting them know in advance that we are busy and are unable to get to any new work for quite some time. We are also working with exteriors as well as interiors at this time and have to work around weather situations which do back our schedule up. We feel this is the most professional manner in which to handle this issue. We don't want to waste anyone's time by coming to give them an estimate and then telling them that we cannot get to the work for a couple months. So, we are even on a hiatus from providing estimates for a stretch so that we can better serve all customers and provide every customer with our utmost attention. We feel it is always the best policy to be up front and honest with clients. Sometimes we do suggest to clients that December and January are good times to call us for interior projects. It is a slower time of year and we are able to be more flexible and available with our time. It was not meant in any way to be rude. We encounter people sometimes who are not in a hurry and are willing to wait for our services and would prefer to schedule during a less busy time so they are more able to control when we can be there. The fact that we are so busy, we hope, is a testatment to the reputation we have earned over the past 68 years we have been in business in this area. We love to be busy and provide high-quality and professional services to those in our community. We regret that we cannot serve everyone at the same time, but we have to be realistic and honest with people when our schedule is booked. Our goal is always to provide the highest level of customer service - always! Sometimes, though, that involves being realistic with our customers. We would never want to mislead anyone in to thinking we could be on their project right away when we cannot. We are always willing to give estimates, even at this time. We have taken a few weeks hiatus, but can schedule estimates for a few weeks out. We just give customers the up front, honest information that our schedule is busy and we cannot guarantee a specific date for their project at this time, and that our schedule is booked out for a couple of months. We appreciate every phone call and inquiry about our services. We hope that our honest approach is appreciated rather than over promising and under delivering. We also hope that our busy schedule is a reflection of the confidence that others continue to place in our services after 68 years in business.

Lorriane M.
11/2012
5.0
interior painters
  + -1 more
Mr. Hardy came to our home to give us an estimate. He was knowledgeable, professional and patient but NOT pushy. He was the first estimate we got and we were going to get one or two others. After our conversation with him and the estimate they e-mailed a day or two later, my husband was impressed enough to go with them without getting any other estimates. Mrs. Hardy runs the office. She let us know up front that they would schedule us for an approximate time frame but the dates could change a day or two in either direction. She explained that once they start a job they do not leave until the customer is completely satisfied and there are occasions where customers will add something. She said and quot;once we start with you, we are yours until everything is done.and quot; They did end up changing our dates a couple times and it ended up being three weeks after our original date range. The work they were doing before us was outside work and they got delayed several times due to the weather. The Hardy's kept us posted and we understood because we wanted the same treatment when it was our turn. When they arrived, their work was very impressive. They did a great job and Corey, one of the painters is a perfectionist. It was obvious that he painted our home exactly as if it was his own. The Hardy's are honest and trustworthy people. That, coupled with the superb results that we got, make it very easy to recommend Stephen's Painting to anyone. As a matter of fact, I just recommended them to someone yesterday. Next time we need painting..........we'll be back!
Description of Work: Patching and painting family room, kitchen, laundry room and hall leading to dining room, including ceiling and trim.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,150

Penny C.
09/2012
3.0
interior painters
  + -1 more
Decided to do it ourselves because of the cost
Description of Work: Very knowledgeable but extremely expensive.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Pam B.
07/2012
5.0
interior painters
  + -1 more
They did a decent job. I was pleased with it.
Description of Work: I have used Stephens Painting for some inside painting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Julie F.
04/2012
5.0
interior painters
  + -1 more
Not only did they do a phenomenal job painting,but the owner also helped us find other service professionals to do repairs they didn't do.
Description of Work: Full house interior painting and repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Mr. and Mrs. Carl S.
04/2012
5.0
interior painters
  + -1 more
Owner and painters all professional.Always on time, excellent quality, attention to detail, clean and neat.They all went above and beyond our expectations.Would recommend highly. They deserved generous "tips" on completion and we were happy to give them much better tips than normal.
Description of Work: Painting and one coat of ceiling latex throughout house.One coat of semi gloss on all trim and doors throughout house. Two coats of satin latex on all walls throughout the house.Priming, patch, sanding, and caulk all included.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Ashley H.
04/2012
5.0
interior painters
  + -1 more
From the very beginning Stephens Painting was excellent! The owner John is very professional and courteous. The painters arrived on time everyday and cleaned up afterwards and were very nice. I was very pleased with the whole experience and will definitely use their services again!
Description of Work: Painted 3 bedrooms, kitchen, living room, dining room, office, 1 powder room and 2 full bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

terry S.
03/2012
3.0
interior painters
  + -1 more
They did a good job, but they didn't do a second coat on some of the edging of the rooms.
Description of Work: They painted the entire interior of my house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Jeff H.
02/2012
5.0
interior painters
  + -1 more
Mr Hardy provided an estimate that timely and came in less time than others contractors. Also, he presented himself in more an professional manner than others. They were flexible in their scheduling and completed work on time. The painter were profiecient, respectful and continuously worked with minimal breaks. We made a late decision to add a ceiling to paint and Mr Hardy was agreeable to accomodate us and graciously did not charge us for the additional work. We also appreciated that Mr Hardy did not allow his workers leave until he personally inspected the job and inquired if we were satisfied. He offered to take care of any problems now or if we notice something at a later date. He never asked for any money upfront and after the job told us to take a few days and send payment and if we find any problems to contact him. We later noticed some paint on the edge of the carpet around some trim but because it was barely noticable we decided not to make an issue over it and did not let it tarnish our view of their service. Overall, we found Stephans Painters to be affordable, professional, with quality work. They were comfortable to deal with and we even recommended them to our HOA.
Description of Work: Painted 3 rooms, ceiling and trim.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Geneva S.
08/2011
5.0
interior painters
  + -1 more
He did a wonderful job. He was very clean and helped me move the furniture out of the way and put it back once the job was finished. His workers were very courteous and polite I would recommend them to anyone.
Description of Work: He painted a large hall, living room, dining room, and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$752.6

    Contact information

    182 Mandela Rd, Shepherdstown, WV 25443

    http://www.stephenspainting.net

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Insured

    Licensed*

    Trade License Number
    WV025330
    Trade License Locale
    West Virginia
    Trade License Authority
    WV Contractor's Licensing

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Interior Painting,
    Exterior Painting

    FAQ

    Stephens Painting LLC is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Stephens Painting LLC accepts the following forms of payment: Check
    Yes, Stephens Painting LLC offers free project estimates.
    Yes, Stephens Painting LLC offers eco-friendly accreditations.
    No, Stephens Painting LLC does not offer a senior discount.
    No, Stephens Painting LLC does not offer emergency services.
    No, Stephens Painting LLC does not offer warranties.
    Stephens Painting LLC offers the following services: Residential and commercial interior & exterior painting.

    Contact information

    182 Mandela Rd, Shepherdstown, WV 25443

    http://www.stephenspainting.net

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM