WALLACE VAN & STORAGE CORP

When we decided to move into our first home after years of being renters we looked at local companies. Wallace Van & Storage Corporation came very highly recommended. We contacted them and the owner came into our home and gave us an estimate on what it would cost to pack and move our entire home. Once completed we were assurred that this move of less than 15 miles away would only take one day. I questioned the owner if he did background checks on his movers, as I am a Probation Officer and cannot be too careful. I was assurred by the owner that he thoroughly checks out all employees. We signed the contract and on the day of the move the mover were scheduled to begin at 7:30 am. They arrived over an hour late and had no packing supplies and informed us that they were not told that they were supposed to pack the home as well as move it. One of the movers was a known probationer which placed me in a very precarious situation, against the assurances of the owner that they thoroughly checked out all movers. It took the movers all day to pack the home, and at approximately 6:00 pm I was informed that there would be no way that they could get the truck to the new home and unpack it as was agreed upon. One mover went so far as to have his girlfriend come to my home, where he proceeded to make out with her in the moving truck. I informed them that this was not acceptable as all the beds, include the beds of my 1 and 2 year old children were packed. I contacted the owner and was assurred that they would remain until the job was complete. Upon arrival at the new home the movers did not fulfill their contract and set up the beds and most items that were haphazzardly packed in boxed were left in my garage. The movers lost the parts to my two children's cribs and could not reassemble them. I again contacted the owner, who came to the new home and again assurred me that they would make it right. After hours of searching for the missing parts I informed the owner that they would be responsible for replacing the beds that their movers made useless. The owner went to Wal-Mart to replace the beds and later called to inform her workers that there were no replacement beds....she did not even tell me this herself or call me directly. At approximately 12:30 am the movers left my home, forcing my wife and I to sleep on the floor with the children sleeping in their swings. The next day I contacted the owner, who had the nerve to tell me that we would still have to pay for the moving. I informed her that if I saw a bill, she would see a lawsuit. I will never use Wallace again, and will warn all my friends and family against this. This was a horrible experience that I never want to repeat.