Description of Work: We need an old bathtub relined or refinished. The salesman came, gave his pitch and took up about 2 hours of my time. I signed a contract and gave 1/3 deposit. A week later he calls and says he made a mistake and wanted another $150 for the job. I questioned him about the plumbing fixtures to be used which were on the contract yet he glossed over that part "leaving that to the install guys ". I told him I wanted to see the fixture options and also wanted more info as to why he needed more money. He called back and turns out they can't reline our bathtub at all due to how the plumbing is set up. He should have known that when first seeing the tub, wasting my time, and accepting a deposit. Very unprofessional any way you look at it!
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$2,000
Sumaya E.
11/2009
1.0
bathtub refinishing
+ -1 more
I had found that condo with really old bathroom. I applied for a loan in the begining of october when i was in the mall and saw the bathfitter lady. I gave her my infos and told her that they need to call me in a month when i will have closed. She told me when they call you in few days you have to tell them that. I accepted. A couple of days later, someone called and i told them to call in a month. Two weeks later they called again. I told them again that i didn't close yet call me in an other couple of weeks. One week later they call. I repeat what i said but for a week. And then, they called me every two days! So i told them don't call me anymore but again, then i said cancel my number from ur liste and they are still calling me till now even if i told them that i won't work with them anymore. Are they desperate or what!! They have really bad communication within the company since i tell them something and they can't even do what i say. This is getting in my privacy to call me evey two days when i say in two weeks!!
Description of Work: I wanted them to cover the old bathtub of the condo I was going to close in a month.
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Service Categories
Bathtub Restoration
FAQ
BATHFITTER is currently rated 1 overall out of 5.
No, BATHFITTER does not offer free project estimates.
No, BATHFITTER does not offer eco-friendly accreditations.
No, BATHFITTER does not offer a senior discount.
Yes, BATHFITTER offers emergency services.
No, BATHFITTER does not offer warranties.
BATHFITTER offers the following services: BATHFITTER.